IT Support Centre Certification Audit
Solicitation number 1000345822
Publication date
Closing date and time 2019/04/29 14:00 EDT
Description
The Canada Revenue Agency (CRA) has a requirement for the renewal of its Help Desk Institute (HDI) Support Centre Certification Audit for its National IT Service Desk (NITSD) locations: Mississauga, Shawinigan-Sud, and Surrey BC Locations.
NITSD requires a certification standard that combines aspects of the service/support call centre environments and IT industries. The NITSD operates as a centralized support call centre and therefore has operational challenges/opportunities that are unique from other IT support organizations within the CRA. The HDI certification standard places emphasis on customer service, support industry, knowledge management, process development/continuous improvement and leadership/workforce management that provides a holistic approach to providing the NITSD management team and analysts the competencies and framework they need to achieve its vision. The HDI (re)certification being sought is believed to be unique.
Contract duration
Refer to the description above for full details.
Trade agreements
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Canada-Panama Free Trade Agreement
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Canada-Korea Free Trade Agreement (CKFTA)
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Canada-Honduras Free Trade Agreement
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Canadian Free Trade Agreement (CFTA)
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Canada-Chile Free Trade Agreement (CCFTA)
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Canada-Colombia Free Trade Agreement
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Canada-Peru Free Trade Agreement (CPFTA)
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North American Free Trade Agreement (NAFTA)
Contact information
Contracting organization
- Organization
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Canada Revenue Agency
- Address
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555 Mackenzie AvenueOttawa, Ontario, K1A 0L5Canada
- Contracting authority
- Quan Do
- Phone
- 613-219-5298
- Email
- huyquan.do@cra-arc.gc.ca
- Address
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250 Albert StreetOttawa, ON, K1A 0L5CA
Buying organization(s)
- Organization
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Canada Revenue Agency
- Address
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555 Mackenzie AvenueOttawa, Ontario, K1A 0L5Canada
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
Document title | Amendment no. | Language | Unique downloads | Date added |
---|---|---|---|---|
1000345822_-_acan_-_fr.pdf | 000 |
French
|
4 | |
1000345822_-_acan_-_eng_.pdf | 000 |
English
|
32 |
Access the Getting started page for details on how to bid, and more.