CRM Technical Resources

Task-Based Informatics Professional Services (TBIPS)

The information contained in this notice is a brief description of the requirement and is for information purposes only. Bidders must refer to the complete Request for Proposal (RFP) document for a full description of the requirement and the full bid instructions.

1. Tendering Procedure: Attachment: Yes
2. Competitive Procurement Strategy: Highest Combined Rating Technical & Merit
3. Supply Arrangement Number: EN578-170432/B

WORKSTREAM

• A.1 Application Software Architect
• A.7 Programmer/Analyst (ADX/Portal Developer)
• A.7 Programmer/Analyst (.Net Developer)
• A.8 System Analyst (MS Dynamics CRM Functional)
• A.11 Tester (CRM/Portal)
• B.1 Business Analyst (CRM/Portal)
• I.9 Systems Administrator (MS Dynamics CRM)
• I.10 Technical Architect (MS Dynamics CRM) 
• P.9 Project Manager

  The following security requirements apply to this requirement and must be met by SA holders to be invited to submit a proposal:

  Resource Security Clearance: Reliability Status or Secret

Organizational Security Clearance: Secret

All qualified SA Holders have been invited to submit a proposal.

Background

The Chief Electoral Officer of Canada (“CEOC”), an agent of Parliament, exercises general direction and supervision over the conduct of elections and referendums at the federal level. The CEOC heads the Office of the Chief Electoral Officer, commonly known as Elections Canada.

Elections Canada has a requirement for the provision of qualified IT technical resources on an “as and when requested” basis, in the National Capital Region (NCR), to support EC’s common case management platform and other project teams in the implementation of case management solutions.

Requirement

In January 2019, Elections Canada released its first MS Dynamics Case Management solution into Production.

In order to support the Common Case Management Platform and the growing business demand, EC requires the services of a several categories of technical resources; focussing on the planning, design, implementation and transition to Microsoft Dynamics CRM.

The requested professional services are centered around the development of web applications based on application architecture specifications and requirements according to EC’s standards and guidelines for the MS Dynamics CRM platform.

The MS Dynamics CRM applications will support various EC’s business units.

Period of the Contract

The Contract period will be from the Effective Date of the Contract until December 31, 2020 (the “Initial Term”). The Contractor will grant to Elections Canada irrevocable options to extend the period of the Contract by four additional periods of one year each under the same terms and conditions.

Submission of Offers

It is requested that offers be addressed to the attention of the Contracting Authority and delivered to the Proposal Receiving Unit. Offers must be delivered to the following address, sealed, on or before the bid closing date indicated on the front page of the RFP at 2:00 p.m. (Gatineau, Quebec time).

Mailing Address:

Elections Canada

30 Victoria Street -1st Floor (Business Centre)

Gatineau, QC

K1A 0M6

Attn: Galina Zhukov, Senior Advisor, Procurement and Contracting Services

Elections Canada File No: ECGZ-RFP-18-0142

For sending packages by courier or for dropping off, please note that the Business Centre hours are Mondays to Fridays from 8:00 a.m. to 4:00 p.m. (Gatineau, Quebec time).

Bids sent via electronic mail or facsimile will not be accepted.

All enquiries and other communication with Elections Canada officials are to be directed ONLY to the Contracting Authority. The Contracting Authority will be the bidder’s primary contact. All requests for information must be directed to this contact. Bidders who contact anyone other than the Contracting Authority may be disqualified. All enquiries must be submitted in writing to Proposition-Proposal@elections.ca no later than the deadline indicated in the RFP. Enquiries received after that time may not be answered.

Interested parties wishing to obtain the solicitation documents for this RFP must do so by sending a request to the Contracting Authority at Proposition-Proposal@elections.ca.

Documents may be submitted in either official language of Canada.

Elections Canada retains the right to negotiate with suppliers on any procurement.

Further information about Elections Canada may be obtained at www.elections.ca.

Debriefings

Once the successful bidder has been announced, bidders may request a debriefing on the results of the RFP process. Bidders should make the request to the Contracting Authority as per the terms of the RFP. The debriefing may be in writing, by telephone or in person.

NOTE: Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed on an annual basis. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.NCRIMOS@tpsgc-pwgsc.gc.ca.