Mobile Application and User Experience Crowd-source testing.

Title: Mobile Application and User Experience Crowd-source testing.

Objective: The objective will be to leverage a community of professional testers to ensure CIRNAC mobile-friendly applications perform as designed and deployed across a range of operating systems, configurations, and devices including Android and iOS. The objective of this contract is to acquire an online User Testing Services that will provide these three capabilities to CIRNAC into a single simple accessible service.

Background: Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC) is developing applications to provide services and information to Indigenous and Northern communities on mobile devices (phones, tablets and laptops). Testing of mobile application behaviour, functionality and user experience is a key element of the successful development and use of the apps. In order to implement user improvements in a manner that is relevant to user needs, efficient in terms of response times, and reliable in terms of validity of testing results, CIRNAC requires access to a service offering that combines these three capabilities into a single simple accessible service.

Scope of Work:

CIRNAC requires the capability to conduct relevant mobile and online user experience testing on reliable sample sizes of key user segments within short timeframes.

• Testing will be crowd-source testing coordinated and managed by the Bidder. Testing will be done in three rounds to be determined per mobile application;
• Support must be provided to analyze usability test data within a very limited time period (ex. less than one day);
• Support from the service provider to facilitate mobile and usability test sessions within a very limited time period (ex. less than one day);
• Testers have all passed the Bidder’s training program. This includes testers being continually rated and ranked on their performance'
• The Bidder will assign a test team coordinator. The test team lead will manage test team communications, triage bugs, maintain test cases, and manage other test activities;
• Operating system versions to be tested will be current versions and two versions prior.

Bugs will be assigned severity levels for prioritization for remediation. All bugs are triaged by the Bidder test team lead to ensure CIRNAC developers have all the necessary information to replicate and correct defects found.