Application Performance Management - Application Performance Monitoring

ATTENTION : Please note the following deadline:

Bid Closing – Wednesday, November 4 at 19:00 EST.

SSC is collaborating with TECHNATION in this Agile procurement.

TECHNATION has recently launched an open business intelligence platform called the TECH2GOV Digital Marketplace. This platform is open to all incorporated technology companies in Canada to register and showcase all areas of technology specialization and experience. (https://technationportal.ca). More information is located below.

Notice of 12th Amendment (October 9, 2020)

Please note that the following has been amended:

1. The Closing Date for Bid Closing on the front page of the Challenge-Based Solicitation (CBS) has been changed from October 13 to October 19, 2020, 15:00 EDT.

Notice of 11th Amendment (October 2, 2020)

Please note that the following has been amended:

1. The Closing Date for Bid Closing on the front page of the Challenge-Based Solicitation (CBS) has been changed from October 5 to October 13, 2020, 15:00 EDT.

Notice of 10th Amendment (September 17, 2020)

Please note that the following have been amended and added:

1. The Closing Date for Bid Closing on the front page of the Challenge-Based Solicitation (CBS) has been changed from September 18, 2020 to October 5, 2020, 15:00 EDT.

Results of the Pre-Qualification Stage of the APM Solicitation

The following is a list of bidders, in alphabetical order, who qualified as part of the Stage 4 – Pre-Qualification of the CBS for APM: Aternity, AppDynamics (Cisco), Deloitte, IBM, IPSS and Dynatriace (in Joint Venture), Splunk and TIG.

Thank you to all who have participated or shown an interest in this solicitation.

NOTE (Sept. 1, 2020)

Please note that the deadline for submission of the WinOp form and video is September 10, 3 p.m. EDT. Please submit the form and video to agnes.kowalska2@canada.ca.

SSC is collaborating with TECHNATION in this Agile procurement.

TECHNATION has recently launched an open business intelligence platform called the TECH2GOV Digital Marketplace. This platform is open to all incorporated technology companies in Canada to register and showcase all areas of technology specialization and experience. (https://technationportal.ca). More information is located below.

Notice of 9th Amendment (September 4, 2020)

Please note that the following has been added to the Attachments:

1. The document “Bidders Questions and Answers (Part 5) WinOp – Questions et réponses des soumissionnaires (partie 5) FenOp”.

Notice of 8th Amendment (August 26, 2020)

Please note that the following have been added to the Attachments:

1. The presentation “Window of Opportunity for Underrepresented Groups (WinOp)”;
2. The presentation “Fenêtre d’opportunités pour les groupes sous-représentés (FenOp)”; and
3. The form “WinOp_Form”.

NOTICE (Aug. 12, 2020)

Socio-economic measures

There will be socio economic measures included in the revised requirement package (Stage 6). SSC encourages Bidders to integrate underrepresented groups, including small and medium-sized enterprise (SME), in their resulting bid.

Socio economic measures are not definitively known at this stage and will be discussed during the Invitation to Refine (Stage 5) with the Pre-qualified Bidders.

Pre-qualified Bidders will be allowed to submit a bid at Stage 7 with a partner that was not pre-qualified during the Pre-qualification stage (Stage 4).

ATTENTION : Please note the following dates:

1. Closing of Pre-Qualification (Bidder Qualification Form) – Monday, August 17, 2020 at 15:00 EDT;
2. Invitation to Refine – week of August 31, 2020; and
3. Date closing / Bid Closing – Friday, September 18, 2020 at 15:00 EDT.

Pursuant to the provisions of s. 3.4 Electronic Submission of Bids by P2P a) Submission through P2P Mandatory, p. 10 of the Challenge-Based Solicitation, please be advised that the P2P Portal is currently unavailable. As a result, please submit bid related documents, including the Bidder Qualification Form by email to agnes.kowalska2@canada.ca (@ssc-spc.gc.ca). A formal notice will be posted once P2P is available. Thank you for your understanding.

Notice of 7th Amendment (August 13, 2020)

Please note that the following has been added:

1. The document “Bidders Questions and Answers (Part 4) – Questions et réponses des soumissionnaires (partie 4)” has been added to the Attachments.

Notice of 6th Amendment (August 7, 2020)

Please note that the following have been amended and added:

1.The Closing Date for the Pre-Qualification on the front page of the Challenge-Based Solicitation (CBS) has been changed from August 11, 2020 to August 17, 2020, 15:00 EDT;

2. The Date closing and the Closing Date for Bids on the front page of the CBS has been changed from August 27, 2020 to September 18, 2020 at 15:00 EDT;

3. Section 2.7 Invitation re Refine (ItoR) – Stage 5, page 9 of the CBS, is amended by changing “August 17th” to “August 31st”; and

4.The document “Bidders Questions and Answers (Part 3) – Questions et réponses des soumissionnaires (partie 3)” has been added to the Attachments.

ATTENTION : Please note the following deadline:

Closing of Pre-Qualification (Bidder Qualification Form) – Tuesday, August 11, 2020 at 15:00 EDT.

Pursuant to the provisions of s. 3.4 Electronic Submission of Bids by P2P a) Submission through P2P Mandatory, p. 10 of the Challenge-Based Solicitation, please be advised that the P2P Portal is currently unavailable. As a result, please submit bid related documents, including the Bidder Qualification Form by email to agnes.kowalska2@canada.ca (@ssc-spc.gc.ca). A formal notice will be posted once P2P is available. Thank you for your understanding.

Notice of 5^th Amendment

Please note that the following have been added:

1. Bidders Questions and Answers (Part 2) – Questions et réponses des soumissionnaires (partie 2);
2. Application Performance Management (APM) Webinar (Version 2); and
3. Webinaire sur le Gestion de la performance des applications (GTA) (Version 2).

Notice of 4^th Amendment

Please note that the following have been amended and added:

1. The Closing Date for the Pre-Qualification on the front page of the Challenge-Based Solicitation (CBS) has been changed from August 4, 2020 to August 11, 2020, 15:00 EDT;
2. Section 2.7 Invitation re Refine (ItoR) – Stage 5, page 9 of the CBS, is amended by changing “August 10^th” to “August 17^th”; and
3. The document “Comment and Answer” has been added to the Attachments.

ATTENTION : Please note the following deadlines :

1. Slido survey – Wednesday, July 29, 2020; and
2. Closing of Pre-Qualification (Bidder Qualification Form) – Tuesday, August 4, 2020 at 15:00 EDT (through P2P at https://sscp2pspc.ssc-spc.gc.ca/page.aspx/en/usr/login?ReturnUrl=%2fpage.aspx%2fen%2fbuy%2fhome file no. R000068131).

Notice of 3^rd Amendment

Please note that the following have been added:

1. Recording of Application Performance Management (APM) Webinar; and
2. Enregistrement du Webinaire sur le Gestion de la performance des applications (GTA).

Notice of 2nd Amendment

Please note that the following have been added:

1. Application Performance Management (APM) Webinar ;
2. Webinaire sur le Gestion de la performance des applications (GTA) ;
3. Link for Slido Survey on p. 20 of Webinar – Le lien pour l’enquête p. 20 du Webinaire; and
4. Bidders questions and answers – Questions et réponses des soumissionnaires.

Notice of Amendment

Please note that the following have been amended:

1. Title: to include Application Performance Monitoring;

2. Closing Date: August 27, 2020;

3. New Annex A to the CBS is attached and is to replace the original Annex A in its entirety; and

4. New Contact Information for the Bidders' Conference is attached.

Notice of Proposed Procurement 

R000067885 / Application Performance Management (APM) 

REQUIREMENT 

Shared Services Canada (SSC) is seeking an Application Performance Management (APM) solution to detect application issues, calculate end user experience, and baseline application performance. As such, the objective of this procurement process is to secure an APM solution which will allow SSC to detect critical outages before clients and Canadians, point the technical teams to root cause of incidents, and provide a real time dashboard of key performance indicators for critical business applications. 

PROCUREMENT PROCESS 

Procurement Process 3.0 (PP3.0) is an innovative procurement framework to improve the ability of SSC to move quicker and produce better results. This challenge-based solicitation is a pilot launched by SSC’s Centre of Expertise in Agile and Innovative Procurement and leverages the PP3.0 approach. 

This process involves the following stages: qualification stage, solicitation among qualified bidders, followed by the award of contracts for prototype development (up to 4 contracts of maximum $25K each), the deployment of the solution, and the provision of operation and maintenance services. Any resulting contract will also include an option for Shared Services Canada (SSC) to deploy the service to other SSC Clients. 

SSC will collaborate with TECHNATION in this Agile procurement. 

TECHNATION has recently launched an open business intelligence platform called the TECH2GOV Digital Marketplace. This platform is open to all incorporated technology companies in Canada to register and showcase all areas of technology specialization and experience. (https://technationportal.ca) 

The objective of the collaboration with TECHNATION is to see if the combination of the TECH2GOV and the simplified submission process under SSC’s PP3.0 could improve SMEs’ access to SSC’s procurements. 

Expected benefits of the proposed collaboration include: 

•Improved outreach: The Digital Marketplace enables greater outreach with SMEs that could potentially have the required capacity to perform in accordance with the requirements of the resulting contract. 

•Simplified submission process: PP3.0 offers a less administratively burdensome process for Bidders to participate in the solicitation process. 

•SME’s improved access to demonstrations and prototype activities: PP3.0 is designed to improve SMEs’ access to demonstrations and prototypes. 

•Provide the Government of Canada with greater visibility into the rapidly evolving technology solutions available in the marketplace. 

SECURITY REQUIREMENT 

The security requirement associated with this procurement will be identified during the solicitation process. 

BIDDERS CONFERENCE 

Bidders are invited to participate in the bidders’ conference (English/ French) associated with this solicitation. Information concerning the date, time and registration instructions for the bidders’ conference is described in the Challenge-Based Solicitation document. Attendance is optional. 

TRADE AGREEMENTS 

This requirement is subject to the following trade agreements: 

Canadian Free Trade Agreement (CFTA), Canada-Chile Free Trade Agreement, Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP), Canada-Colombia Free Trade Agreement, Canada-European Union Comprehensive Economic and Trade Agreement (CETA), Canada-Honduras Free Trade Agreement, Canada-Korea Free Trade Agreement, Canada-Panama Free Trade Agreement, Canada-Peru Free Trade Agreement, Canada-Ukraine Free Trade Agreement, and World Trade Organization-Agreement on Government Procurement (WTO-GPA). 

BID SUBMISSION 

All Bidders must submit their bids through the P2P portal. After solicitation closing, the P2P system will not permit a Bidder to submit a bid. Details of bid submission procedures are described in the Challenge-Based Solicitation document. 

LANGUAGE 

Documents may be submitted in either official language of Canada. 

NEGOTIATIONS 

SSC retains the right to negotiate with suppliers on any procurement. 

ENQUIRIES 

Enquiries regarding this solicitation are to be submitted to the email below: 

File Number: R000067885 

Email: agnes.kowalska2@canada.ca