Ombudsman - Professional Services

The National Capital Commission (NCC) is requesting proposals from Professionals interested in the provision of Ombudsman related responsibilities in accordance with the Terms of Reference. The Ombudsman shall provide members of the public, in the official language of their choice, with an independent, confidential, neutral, fair and equitable mechanism for resolving complaints, when all other redress avenues have been exhausted.

Duration of the Contract : The Ombudsman is appointed for a three-year term by the Board of Directors. At the sole discretion of the NCC, two (2) successive one (1) year options may be exercised at the same terms and conditions.

Closing Date: To be considered, your proposal must be received no later than 3 p.m. Ottawa time on September 8, 2020 by e-mail with a subject line reading : LW154 – Ombudsman - Professional Services. Faxed, hard copies or late submissions will not be accepted.

Enquiries : Questions and requests for clarification from proponents will be accepted until 12:00 noon on August 28, 2020. Throughout the RFP bidding process, the NCC shall endeavour to provide responses to inquiries (by the issuance of addenda) deemed relevant by the NCC and received in writing by the Contracting Authority. Only information provided in addenda shall be considered to be an integral part of the RFP and any resulting contract. Your questions and requests for clarifications must be submitted in writing and addressed to Nathalie Rheault at email: Nathalie.Rheault@ncc-ccn.ca .

Note that amounts quoted in this RFP are in Canadian dollars. Payment is net 30 days.

Public Opening : There will be no public opening for this Request for Proposal.

No trade agreements applicable.

The official Government Electronic Tendering Service website is http://buyandsell.gc.ca . Please ensure that you download your document from this site, in order to obtain all information related to the tender. It is your responsibility to ensure that you have received all the posted tender information to ensure tender compliance and not be disqualified.