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Usability Testing for Digital Service

Solicitation number 100014883A

Publication date

Closing date and time 2022/06/17 14:00 EDT

Status Status Expired

Description

Reference Number:

100014883A

Solicitation Number:

100014883A

Organization Name:

Employment and Social Development Canada (ESDC) – Service Canada

Solicitation Date:

2022-05-09

Closing Date:

2022-06-17 02:00 PM Eastern Daylight Saving Time EDT

Anticipated Start Date:

2022-07-01

Estimate Level of Effort: 

The level of effort will be indicated in each task authorization

Contract Duration:

The contract period will be from July 01, 2022 to March 31, 2025, followed by eight 12-month option periods

Solicitation Method:

Competitive

Applicable Trade Agreements:

WTO-AGP, NAFTA,Canada-Chile Free Trade Agreement (CCFTA), Canadian Free Trade Agreement (CFTA), Canada-Peru Free Trade Agreement (CPFTA), Canada-Columbia Free Trade Agreement (CColFTA), Canada-Panama Free Trade Agreement (CPanFTA), Canada-Honduras Free Trade Agreement, Canada–Ukraine Free Trade Agreement, Canada-Korea Free Trade Agreement, Comprehensive Economic and Trade Agreement

Comprehensive Land Claim Agreement Applies:

No

Number of Contracts:

1

Requirement Details

Tendering Procedure: Selective Tendering

This requirement is open only to those SBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the Domain of expertise - Business Transformation

The following SA Holders have been invited to submit a proposal:

  1. 4Plan Consulting Corp.
  2. A Hundred Answers Inc.
  3. Accenture Inc.
  4. ADGA Group Consultants Inc.
  5. Adobe Systems Canada Inc.
  6. BDO Canada LLP
  7. Bits In Glass Inc.
  8. BP & M Government IM & IT Consulting Inc.
  9. Cache Computer Consulting Corp.
  10. CACHE COMPUTER CONSULTING CORP., Beyond Technologies Consulting Inc. Solutions Beyond Technologies Inc., in Joint Venture
  11. CAE Inc.
  12. Calian Ltd.
  13. CGI Information Systems and Management Consultants Inc.
  14. CIMA+ S.E.N.C.
  15. Cistel Technology Inc.
  16. Cofomo Ottawa
  17. Computer Sciences Canada Inc. /Les sciences de l'informatique Canada Inc.
  18. Coradix technology Consulting Ltd.
  19. Dalian Enterprises and Coradix Technology Consulting, in Joint Venture
  20. Deloitte Inc.
  21. Donna Cona Inc.
  22. DONNA CONNA INC., IBM CANADA LIMITED IN JOINT VENTURE
  23. Eclipsys Solutions Inc
  24. Ernst & Young LLP
  25. ESIT Canada Enterprise Services Co. ESIT Canada Services AuxEntreprises Cie.
  26. Fujitsu Consulting (CANADA) Inc./Fujitsu Conseil (Canada) Inc.
  27. Gartner Canada Co.
  28. I.M.P. Group Limited
  29. IBISKA Telecom Inc.
  30. IBM Canada Limited/IBM Canada Limitée
  31. iFathom Corporation
  32. Infosys Public Services Inc
  33. IT/Net - Ottawa Inc.
  34. IT/NET OTTAWA INC, KPMG LLP, in joint venture
  35. KPMG LLP
  36. Le Groupe Conseil Bronson Consulting Group
  37. McKinsey & Company Canada
  38. MNP LLP
  39. Modis Canada Inc
  40. Nortak Software Ltd.
  41. Open Text Corporation
  42. Pricewaterhouse Coopers LLP
  43. QMR Staffing Solutions Incorporated
  44. Raymond Chabot Grant Thornton Consulting Inc.
  45. Sierra Systems Group Inc.
  46. SYSTEMATIX SOLUTIONS TI INC/SYSTEMATIX IT SOLUTIONS INC
  47. Systemscope Inc.
  48. TELUS Communications Company
  49. The Bell Telephone Company of Canada or Bell Canada/La Compagnie de Téléphone Bell du Canada ou Bell Canada
  50. The Print Operations Group Inc
  51. Unisys Canada Inc.

Description of Work:

There is a need to assess the effectiveness and efficiency with which the Government of Canada (GC) is delivering information and services to Canadians and how well it is engaging Web users online.

This requirement is open only to those SBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the Domain of expertise - Business Transformation.

The overall objective of this requirement is to engage a Supplier to carry out usability testing and heuristic evaluations of live web interface designs, including journey mapping and working digital prototypes to be tested, and to report the relevant findings and recommendations to the Technical Authority.

This requirement will include four types of usability testing services for which Task Authorizations will be raised.

A. Moderated Usability Testing

B. Ad hoc Moderated Usability Testing

C. Journey Mapping and Digital Prototyping

D. Unmoderated UX Testing

Security Requirement: Common PS SRCL #02 applies

Minimum Corporate Security Required: Designated Organization Screening (DOS)

Minimum Resource Security Required: Reliability

Contract Authority

Name: Shanshan Gai

Email Address: NC-SOLICITATIONS-GD@hrsdc-rhdcc.gc.ca 

Inquiries

Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.

NOTE:  Solutions‐Based Informatics Professional Services (SBIPS) Method of Supply is refreshed three (3) times per year.  If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca 

Contract duration

Refer to the description above for full details.

Trade agreements

  • World Trade Organization Agreement on Government Procurement (WTO GPA)

Partner with another business

The functionality to add your company name to the list of interested businesses is temporarily unavailable.

This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

Contact information

Contracting organization

Organization
Employment and Social Development Canada
Address
142 Prom. du Portage
Gatineau, Quebec, J8X 2K3
Canada
Contracting authority
Gai, Shanshan
Phone
343-541-7089
Email
shanshan.gai@hrsdc-rhdcc.gc.ca
Address
140 Promenade du Portage
Gatineau, QC, J8X 4B6
CA

Buying organization(s)

Organization
Employment and Social Development Canada
Address
142 Prom. du Portage
Gatineau, Quebec, J8X 2K3
Canada
Bidding details

Details for this tender opportunity are provided in the Description tab.

Please contact the contracting officer to get the full solicitation documentation, access information on how to bid, or if you have any questions regarding this tender opportunity.

Note that there may be fees to access the documents or bid. These should be outlined in the Description tab.

We recommend that you contact the contracting officer as soon as possible, as there may be deadlines for receiving questions.

Eligibility and terms and conditions

Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

Summary information

Notice type
Request for Proposal
Language(s)
English, French
Region(s) of delivery
National Capital Region (NCR)
Region of opportunity
National Capital Region (NCR)
Procurement method
Competitive – Selective Tendering
Commodity - GSIN
Click the links below to see a list of notices associated with the GSIN codes.

Support for small and medium businesses

If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

 

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