Conferencing & Operator Assisted Services (COAS)

To all interested parties,

Attached to this document is the presentation that was made on January 26, 2022.

Also please find responses to the questions posed at the Industry Day.

Also SSC requests your responses to the attached questions by no later than Friday, February 4, 2022 by email to Kenny Leung - Kenny.leung@sss-spc.gc.ca

Requests for 1-on-1 vendor engagement should be made by email to Kenny Leung, with a list of the topics which you wish to discuss allowing SSC to have the appropriate subject matter experts present.

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1) Overview

SSC intends to procure a fully outsourced contract for the following 3 services:

• audio conferencing,
• web conferencing, and
• operator assisted services with the following 2 Streams (Stream 2 will be an optional future solution):
  • Stream 1: Services are provided by the Vendor’s own conferencing platform(s)
  • (Option for future) Stream 2: Services are provided by the Vendor’s resources leveraging the Government of Canada’s conferencing platforms

2) 1-on-1 Vendor Engagement Sessions

1. Within 5 days following Industry Day, Vendors can request a 1-on-1 meeting with the Contracting Authority, and identify the topic that will be discussed.
2. SSC will host 1-on-1 sessions for all Vendors (maximum 5 per firm identified with their security clearance level) who request one to discuss the topic of their choice, or discuss the questions provided by SSC.
3. 1-on-1 sessions will commence on February 7^th, through to Feb 18^th, with a 2-hour session available each morning and afternoon.
4. Vendors will be asked to acknowledge and agree to guidelines for these sessions.
5. Suggested topics of interest are as follows:

• Client User Portal
• Pricing/costing models
• OEM functionalities/features
• OAS Stream 2 optional future solution
• Data sovereignty
• Feedback of questions provided by SSC

  For the 1-on-1 sessions, it is the Bidder’s responsibility to manage it’s time, synthesize the information the vendor would like to share with SSC and ensure the discussion is focused on their highest areas of interest/concern. 

Reference Posting:

https://buyandsell.gc.ca/procurement-data/tender-notice/PW-21-00979048

https://buyandsell.gc.ca/procurement-data/tender-notice/PW-22-00983706

https://buyandsell.gc.ca/procurement-data/tender-notice/PW-22-00991237