Enhanced Telephone Authentication For The Canada Revenue Agency
Solicitation number 1000436715
Publication date
Closing date and time 2023/02/28 13:00 EST
Description
The Contact Centre Services program is seeking to leverage Voice Authentication technologies to strengthen and modernize the way it verifies callers’ identity in order to help protect Canadians and reduce the burden they have in identifying themselves when calling the CRA.
Contract duration
Refer to the description above for full details.
Trade agreements
-
World Trade Organization Agreement on Government Procurement (WTO GPA)
Contact information
Contracting organization
- Organization
-
Canada Revenue Agency
- Address
-
555 Mackenzie AvenueOttawa, Ontario, K1A 0L5Canada
- Contracting authority
- Wawrzynczak, Val
- Phone
- 613-614-9655
- Email
- Val.Wawrzynczak@cra-arc.gc.ca
- Address
-
280 Albert Street, 8th FloorOttawa, ON, K1A 0L5CA
Buying organization(s)
- Organization
-
Canada Revenue Agency
- Address
-
555 Mackenzie AvenueOttawa, Ontario, K1A 0L5Canada
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
Document title | Amendment no. | Language | Unique downloads | Date added |
---|---|---|---|---|
eta_rfi_-_final_copy_docx.pdf | 000 |
English
|
51 | |
eta_rfi_-_final_copy_french.pdf | 000 |
French
|
4 |
Access the Getting started page for details on how to bid, and more.