NRCan Warehousing & Distribution

Trade Agreement: Canadian Free Trade Agreement (CFTA)
Tendering Procedures: The bidder must supply Canadian goods and/or services
Competitive Procurement Strategy: Best Overall  Proposal
Comprehensive Land Claim Agreement: Yes
Nature of Requirements: 

Trade Agreement: Canada Free Trade Agreement (CFTA)
Tendering Procedures: The bidder must supply Canadian goods
and/or services
Attachment: YES (PWGSC) Electronic
Competitive Procurement Strategy: Best Overall  Proposal
Comprehensive Land Claim Agreement: Yes
Nature of Requirements: 
NRCan Warehousing & Distribution

23483-191160/A
Leblanc(cw), Marc-André

Marc-Andre.Leblanc@pwgsc-tpsgc.gc.ca

Summary

Natural Resources Canada (NRCan) has a requirement for the
warehousing of approximately 4,000 cubic feet of printed matter
and other material, variable on-demand printing, real time order
tracking, inventory control, order processing and order
fulfillment, distribution of all material and reporting activity
as well as operating NRCan's toll-free telephone line. Requests
for NRCan publications are received via regular mail, fax,  the
NRCan online ordering system and from callers to the NRCan
toll-free line.

The period of the contract is for three (3) years with the option
to extend the term of the Contract by up to three (3) additional
one (1) year period(s) under the same conditions.

There is no security requirement associated with this
procurement.

Bidders must provide a list of names, or other related
information as needed, pursuant to section 01 of Standard
Instructions 2003.

The requirement is limited to Canadian goods and/or services.

The requirement is subject to the provisions of the Canada Free Trade Agreement (CFTA).

This procurement is subject to all Comprehensive Land Claims
Agreements (CLCA)  as any resultant contract may be used for
delivery requirements to locations within the CLCA areas.

BACKGROUND

Natural Resources Canada (NRCan) has provided warehousing,
mailing, distribution and a toll-free line service to a variety
of programs within NRCan since 2003. The NRCan Communications
Branch is responsible for initiating and monitoring the
warehousing, distribution, and toll-free line services. 
Requests for NRCan publications are received via regular mail,
fax, toll-free line and the online distribution system.  

The Contractor must, at a minimum, provide the following
services (as described in this Statement of Work):

1. Store the NRCan material in a monitored climate controlled
warehouse and monitor any inventory kept in the warehouse over
the term of the contract. All publications and promotional items
will be produced under other contracts and NRCan Project
Authority will arrange for them to be delivered to the
Contractor's facility.  Ample warehouse capacity must be
available immediately to meet on going and seasonal peak storage
requirements.
 
2. With direction from the NRCan Project Authority and Project
Officers, establish the level of inventory required for each of
the publications and promotional items.
 
3. Provide and maintain on the Contractor's internet ordering
system separate interfaces for ordering by NRCan representatives
and the public via the NRCan Internet. Take orders on an if and
when received basis and provide complete order fulfilment
including distribution to final destinations.

4. Provide assembly and kitting, mass mailing preparation, and
distribution services as required.
 
5. Establish and maintain a bilingual toll-free line for
order-taking service for NRCan, answer callers' questions based
on information provided to the Contractor about NRCan programs
and occaionally to request information from the caller based on
question/information provided by NRCan.  Over the last year
there were about 1800 calls with a distribution of 72.5%
English, 27.5% French.

6. Provide Inventory Management and electronic Inventory
Reporting.

7. Provide a variety of comprehensive reports and quality
control services.
 
8. Provide Information Technology support in the maintenance of
web based systems.

9. Provide consulting services to NRCan for cost savings and
gaining efficiencies in managing the supply and distribution of
material.
 
10. Provide on-going liaison with NRCan Project Officers for the
daily management of the supply of NRCan material.
 
11. Upon request, make digital copying of publications,
brochures, fact sheets etc. to fulfil urgent requirements for
exhibits, trade shows and other events. 

13. Provide variable printing services in support of fulfilment
and direct mail projects and variable printing for mass mailings
of annual reports, or other Program material to multiple
recipients of a targeted audience. 

14. Provide a dedicated Project Manager who is available to meet
with the NRCan Project Authority when requested to provide
technical support and innovative solutions on distribution
related matters.

The Contractor must transfer the material from the previous
contractor's facility to it's own facility.
1.1.1 Mandatory Technical Criteria 

Subcontractor's experience will not be considered to meet the
mandatory criteria.
M.1   Corporate Capability
The Bidder must demonstrate that it has been contractually bound
to an external client or to external  clients (outside of the
Bidder's own company) for a contract or contract(s) to provide
the services described in the Statement of Work.
This contract or these contracts must have been undertaken
within the last five (5) years prior to the closing date of this
RFP.
This contract or these contracts (when combined) must include
all of the following services (M.1.a- M.1.f) :
M.1.a Reception and Warehousing of varied (consisting of a
minimum of 1,000 different inventory items) printed matter( such
as publications brochures etc as well as any other related
inventory items (such as promotional items); 
M.1.b  Inventory management;
M.1.c  Order receipt and fulfilment;
M.1.d  Mailing and Distribution;
M.1.e  Order tracking;
M.1.f  Variable printing.
M.1.g  Toll free telephone line services.
Response Format.

M.2  Experience of the Project Manager
The Bidder must identify the Project Manager assigned to this
project. This designated Project Manager must be an employee of
the Bidder and must have recently (within the last five [5]
years prior to the closing date of the RFP) worked as the
Project Manager or client account representative managing a
contract or contracts to provide the services described in the
Statement of Work.
This contract or these contracts (when combined) must include
all of the following (M.2.a- M.2.f):
M.2.a  Reception and Warehousing of varied (consisting of a
minimum of 1,000 different inventory items) printed matter( such
as publications brochures etc as well as any other related
inventory items (such as promotional items);

M.2.b Inventory management;

M.2.c  Order receipt and fulfilment; 

M.2.d Mailing and Distribution; 
M.2.e Order tracking;
M.2.f  Variable printing;
M.2.g Toll free telephone line services.

2. Basis of Selection  

2.1 To be declared responsive, a bid must:

a. comply with all the requirements of the bid solicitation;
b. meet all mandatory technical evaluation criteria; and
c. obtain the required minimum of 75 percent overall for the
technical evaluation criteria which are subject to point rating. 

2.2 Bids not meeting (a) or (b) or (c) will be declared
non-responsive. Neither the responsive bid that receives the
highest number of points nor the one that proposed the lowest
price will necessarily be accepted. The responsive bid with the
lowest evaluated price per point will be recommended for award
of a contract.

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any
procurement.

Documents may be submitted in either official language of Canada.


Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.