Crisis Line Services

Trade Agreement: Set-Aside Program for Aboriginal Business (SPAB)
Tendering Procedures: If 2+ bids offer Canadian goods/services other bids will not be considered
Competitive Procurement Strategy: 
Comprehensive Land Claim Agreement: No
Nature of Requirements: 

SET-ASIDE PROGRAM FOR ABORIGINAL BUSINESS

This procurement has been set aside under the federal government's Set-Aside Program for Aboriginal Business (SPAB). In order to be considered, firms must certify that they qualify as an Aboriginal business as defined in the SPAB and that they will comply with all requirements of the SPAB.

Public Service and Procurement Canada (PSPC), on behalf of Indigenous and Northern Affairs Canada, Resolution and Individual Affairs Sector (INAC/RIAS) has a requirement for the provision of toll-free 24-hour Crisis Line Services for the Indigenous population. There is an additional future requirement to expand the Crisis Line Services from telephone-only to include multichannel (email, webchat, and text) access, upon request. The period of contract is for two (2) years with two one-year option periods.

INAC/RIAS’s objective is to establish a competitively awarded Contract with one (1) qualified Indigenous firm capable of providing INAC/RIAS with Crisis Line services.

The Contractor must provide Crisis Line Services on a 24 hour, 7 day per week basis (including statutory holidays), for the period of the Contract.  

INAC/RIAS’s requirement for service has been divided into two (2) project phases, with a possible third phase, as further detailed within in section 2, Definition and Scope of Work herein.  
 
Phase 1 - Implementation Setup; and
Phase 2 - Operations
Phase 3 - Possible future expansion to include multichannel access

The Contractor must be fully operational to begin Phase Two by an estimated date of January 01, 2017.

There are security requirements associated with this requirement. For additional information, consult Part 6 - Security, Financial and Other Requirements, and Part 7 - Resulting Contract Clauses. For more information on personnel and organization security screening or security clauses, Bidders should refer to the Industrial Security Program (ISP) of Public Works and Government Services Canada (http://ssi-iss.tpsgc-pwgsc.gc.ca/index-eng.html) website

The requirement is subject to a preference for Canadian goods and/or services

This procurement is set aside under the federal government Procurement Strategy for Aboriginal Business.  For more information on Aboriginal business requirements of the Set-aside Program for Aboriginal Business, see Annex 9.4 of the Supply Manual

This procurement is set aside from the international trade agreements under the provision each has for set asides for small and minority businesses.

Further to Article 1802 of the Agreement on Internal Trade (AIT), AIT does not apply to this procurement.

The Federal Contractors Program (FCP) for employment equity applies to this procurement; see Part 5 - Certifications and Additional Information, Part 7 - Resulting Contract Clauses and the annex titled Federal Contractors Program for Employment Equity - Certification.”



Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.