RMSO - Temporary Help Services in Edmonton AB, Yellowknife, NT
and Nunvavut

Trade Agreement: LCSA/AIT
Tendering Procedures: The bidder must supply Canadian goods
and/or services
Attachment: None
Competitive Procurement Strategy: Best Overall  Proposal
Comprehensive Land Claim Agreement: Yes
Nature of Requirements: 
Temporary Help Services in Edmonton, AB, Yellowknife, NT and
Nunavut

THIS PROCUREMENT INCLUDES A PORTION SET ASIDE FOR ABORIGINAL
BUSINESS UNDER THE FEDERAL GOVERNMENT SET-ASIDE PROGRAM FOR
ABORIGINAL BUSINESS

New Aboriginal and non-aboriginal offers will be accepted every
six (6) months


This requirement is for the provision of temporary help services
to federal government departments and agencies for one or more
of the geographical Areas listed in Annex "A", on an as and when
requested basis.

There are 3 geographical Areas within this solicitation: 
AB Edmonton
NT Yellowknife
Nunavut

Offerors are to provide separate offers for each of the
geographical Areas where they wish to provide services. 

There are 4 temporary help services categories: 

Administrative Support,
Professional and Administrative,  
Technical and Operational, 
Telecommunications and Engineering Services. 

These categories are further broken down into classifications
viewable at:
http://ont-sat-ths.tpsgc-pwgsc.gc.ca/procedures/services-eng.cfm

Temporary help services may be required from Standing Offer
Holders who provide the services of employees to others on a
temporary basis when the incumbent employee is absent for a
period of time; during a temporary workload increase, or when a
position is in the process of being staffed.  

Offers will be accessible to Identified Users through an
electronic catalogue.  
This electronic catalogue will be refreshed semi-annually (every
6 months) to enable new offerors the ongoing opportunity to
qualify for a Standing Offer, and to enable existing Standing
Offer Holders to revise their rates or contacts, or qualify for
additional Areas.  An updated Notice of Proposed Procurement
(NPP) and a Request for Standing Offer (RFSO) will be posted on
the Buy and Sell website 5 days after the close of each
solicitation.  

The period for making call-ups against the Standing Offer is
from June 1, 2014 to May 31, 2015, with the right to request 2
additional one year periods.

There is a security requirement associated with this
requirement.  For additional information, consult Part 6 -
Security, Financial and Insurance Requirements, and Part 7A -
Standing Offer. For more information on personnel and
organization security screening or security clauses, offerors
should refer to the Canadian Industrial Security Directorate
(CISD), Industrial Security Program of Public Works and
Government Services Canada
(http://ssi-iss.tpsgc-pwgsc.gc.ca/index-eng.html) website.

The requirement is limited to Canadian goods and/or services.

This procurement is subject to the Tlicho Land Claims Agreement
for the deliveries to Yellowknife and to the Nunavut Land Claims
Agreement for the deliveries to Nunavut.

This procurement includes a Voluntary Set-Aside for Aboriginal
Business. 

A.	FOR EXISTING STANDING OFFER HOLDERS: 

1.	Existing Standing Offer Holders wishing to retain existing
Standing Offers

Standing Offer Holders who currently hold a Standing Offer
issued under solicitation no. EW479-120783/A and who wish to
rely on information submitted in response to these
solicitations, must submit an offer that indicates:

(i)	All mandatory criteria listed under 1.1.1 Mandatory
Technical Criteria, Section B., items 1 through 		6, are still
met and that all information provided under the previously
listed solicitations remains 		true, accurate, unchanged and may
be used for the purposes of this solicitation.

Separate and complete offers must be provided for each
geographical Area.

For existing Standing Offer Holders who wish to retain their
existing Standing Offer(s) and who submit in accordance with the
requirements set out in this solicitation, Canada will proceed
to grandfather the existing Standing Offer(s) as issued under
the solicitation no. EW479-120783/A.

2.	 Existing Standing Offer Holders offering services for
additional geographical Areas

If an Existing Standing Offer Holder wishes to submit for
another geographical Area not previously issued to them, a brand
new offer must be submitted.  Refer to section B - All Other
Offerors, below.

B.	ALL OTHER OFFERORS:

Separate and complete offers must be provided per geographical
Area for which offerors are wishing to provide services.

In addition, only one offer per geographical Area, per Offeror
will be accepted and evaluated.  If more than one offer is
received per geographical Area, Canada will choose which offer
to evaluate.

1.	Offeror's commercial office for each geographical Area:

(i)  	Offerors must demonstrate that they provide services from
a fully-operational, permanent, commercial office for each
geographical Area for which they are submitting an offer. 

(ii) 	Offerors must demonstrate that they operate their
commercial office during normal business
hours (a minimum of 7.5 hours per day, any time from 7:30 a.m.
to 5:30 p.m.) for each geographical Area for which they are
submitting an offer.

2.	Commercial office staff:

(i)  	Offerors are to demonstrate that they maintain a minimum
staff of two (2) full-time employees in their commercial office
for each geographical Area for which they are submitting an
offer.

3.	Offeror standard response times:

Offerors must demonstrate how they will meet the following:

(i)  	Reply to an Identified User's queries within forty-eight
(48) hours.

(i)	Dispatch an appropriate resource to the identified client
site within 48 hours 80% of the time. 

4.	Offeror's Corporate experience related to classifications
offered:

(i)	Offerors must demonstrate that they have been in business
for at least one (1) year; and

(ii)	Must demonstrate that they have previously provided one or
more of the offered classifications for a minimum of three (3)
months.

5.	Offeror process for testing candidates:

The Offeror must describe the tools, procedures and instruments
in place to test for the various skills and aptitudes for the
types of classifications offered, for example:

(i) 	What hard and soft skill tests are administered by the
Offeror;

6.	Offeror's Quality Control Process:

Offerors must describe their firm's current internal quality
control process to evaluate overall service of the firm/company;
and the performance of the temporary help employees.

THIS PROCESS MUST INCLUDE:

(i)  	assessment of temporary help employee during assignment;
and

(ii)  	assessment of temporary help employee and your company,
after assignment


jasmine.scott@pwgsc-tpsgc.gc.ca
Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any
procurement.

Documents may be submitted in either official language of Canada.