Linguistic Management System

Trade Agreement: CETA / WTO-AGP / NAFTA / CFTA / FTAs with Peru / Colombia / Panama / Korea
Tendering Procedures: All interested suppliers may submit a bid
Competitive Procurement Strategy: Best Overall  Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements: 

Linguistic Management System

EN578-170004/A
Dhir, Shaveta
Telephone No. - (613) 720-9354 (    )


Line 1, Linguistic Management System

Public Works and Government Services Canada (PWGSC) is seeking, on behalf of the Translation Bureau, a secure and complete Linguistic Services Request Management System (LSRMS) Solution to perform and manage Government of Canada’s end-to-end translation and interpretation services, processes and activities in an integrated way with Protected B security level classification for information and assets, and to provide the Government of Canada with the business intelligence, support, training it requires to ensure client service excellence.

The Translation Bureau is key to the federal government as it provides a variety of linguistic services across three lines of business which includes Translation, Terminology and Interpretation to both internal and external clients Parliament, the judiciary, federal departments and agencies, and academia. It is also the terminology authority within Government of Canada (GC) and has been mandated to develop terminology uniformity to ensure clear, consistent and quality communications within government.

The LSRMS Solution must be a Contractor Managed Service which uses provider’s applications hosted on Contractor or Subcontractor infrastructure, that is secure, is working, is complete, is bug free, and is entirely hosted in Canada which includes Contractor or Subcontractor data centers, the underlying service infrastructure, network, database, web, application servers, operating systems, virtual machines, and storage.

The Contractor must host, deliver, configure, test, implement, interoperate, support, and manage a French and English Linguistic Services Request Management System Solution to the Translation Bureau. 

The LSRMS Solution core functionalities must include the following: 

a) Portal for the Translation Bureau resource(s), clients, external Linguistics Service Providers;
b) Workflow management;
c) Workload management;
d) Terminology management;
e) Computer Aided Translation (CAT) tools;
f) Quality Assurance tools;
g) Analytics, Reporting and Auditing;
h) Financial management interoperability;
i) Security management;
j) Scalability management; and
k) Document management.

PWGSC will be releasing the Linguistic Services Request Management System (LSRMS) Request for Proposal (RFP) in three consecutive releases, but with one bid solicitation closing date. 

-  The RFP Release 1 is planned for July 2018
      o   Technical documentation 

-  The RFP Release 2 is planned for end of September 2018
      o   Resulting contract clauses

-  The RFP Release 3 is planned for end of November 2018
      o   Bid preparation instructions and Evaluation Plan

Delivery Date: 29/06/2018

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.