Temporary Help Services

Trade Agreement: Agreement on Internal Trade (AIT)
Tendering Procedures: The bidder must supply Canadian goods
and/or services
Attachment: None
Competitive Procurement Strategy: Lowest/Lower Bid
Comprehensive Land Claim Agreement: No
Nature of Requirements: 
Temporary Help Services

EC095-140002/B

The notice is posted on GETS until the last solicitation closing
date.  Offers will be accepted semi-annually (every six (6)
months).  The page 1 for each closing date is attached to the
Request for Standing Offer - Annex F.  The solicitation closing
dates for the firm and optional periods are as follows:

Firm Period  - 		Solicitation Closes at 0:2:00 PM on 2014-11-10
AST

Optional Periods  - 	Solicitation Closes at 0:2:00 PM on
2015-05-08 ADT
			Solicitation Closes at 0:2:00 PM on 2015-11-09 AST
			Solicitation Closes at 0:2:00 PM on 2016-05-10 ADT
			Solicitation Closes at 0:2:00 PM on 2016-11-10 AST

This requirement is for the provision of temporary help services
to federal government departments and agencies for the New
Brunswick/Prince-Island Area, as listed in Annex A, on an as and
when requested basis.

There are 4 temporary help services categories: 

Administrative Support,
Professional and Administrative,  
Technical and Operational, 
Telecommunications and Engineering Services. 

These categories are further broken down into classifications
viewable at:
http://ont-sat-ths.tpsgc-pwgsc.gc.ca/procedures/services-eng.cfm

Temporary help services may be required from Standing Offer
Holders who provide the services of employees to others on a
temporary basis when the incumbent employee is absent for a
period of time; during a temporary workload increase, or when a
position is in the process of being staffed.  

Offers will be accessible to Identified Users through an
electronic catalogue.  

This electronic catalogue will be refreshed semi-annually (every
6 months) to enable new offerors the ongoing opportunity to
qualify for a Standing Offer, and to enable existing Standing
Offer Holders to revise their rates or contacts, or qualify for
additional Areas. 

Instructions to Offerors:

The period for making call-ups against the Standing Offer is
from June 1, 2014 to May 31, 2015, with the right to request 2
additional one year periods.

There is a security requirement associated with this
requirement.  For additional information, consult Part 6 -
Security, Financial and Insurance Requirements, and Part 7A -
Standing Offer. For more information on personnel and
organization security screening or security clauses, offerors
should refer to the Canadian Industrial Security Directorate
(CISD), Industrial Security Program of Public Works and
Government Services Canada
(http://ssi-iss.tpsgc-pwgsc.gc.ca/index-eng.html) website.

The requirement is limited to Canadian goods and/or services.

This procurement includes a Voluntary Set-Aside for Aboriginal
Business. 


Separate and complete offers must be provided per geographical
Area for which offerors are wishing to provide services.  In
addition, only one offer per geographical Area, per Offeror will
be accepted and evaluated.  If more than one offer is received
per geographical Area, Canada will choose which offer to
evaluate.

1.	Offeror's commercial office for each geographical Area:

(i)  	Offerors must demonstrate that they provide services from
a fully-operational, permanent, commercial office in each
geographical Area for which they are submitting an offer. 

(ii) 	Offerors must demonstrate that they operate their
commercial office during normal business hours (a minimum of 7.5
hours per day, any time from 7:30 a.m. to 5:30 p.m.) in each
geographical Area for which they are submitting an offer.

2.	Commercial office staff:

(i)  	Offerors are to demonstrate that they maintain a minimum
staff of two (2) full-time employees in their commercial office
in each geographical Area for which they are submitting an offer.

3.	Offeror standard response times:

Offerors must demonstrate how they will meet the following:

(i)  	Reply to an Identified User's queries within forty-eight
(48) hours.

(ii)	Dispatch an appropriate resource to the identified client
site within 48 hours 80% of the time. 

4.	Offeror's Corporate experience related to classifications
offered:

(i)	Offerors must demonstrate that they have been in business
for at least one (1) year; and

(ii)	Must demonstrate that they have previously provided one or
more of the offered classifications for a minimum of three (3)
months.

5.	Offeror process for testing candidates:

The Offeror must describe the tools, procedures and instruments
in place to test for the various skills and aptitudes for the
types of classifications offered, for example:

(i) 	What hard and soft skill tests are administered by the
Offeror;

6.	Offeror's Quality Control Process:

Offerors must describe their firm's current internal quality
control process to evaluate overall service of the firm/company;
and the performance of the temporary help employees.

THIS PROCESS MUST INCLUDE:

(i)  	assessment of temporary help employee during assignment;
and

(ii)  	assessment of temporary help employee and your company,
after assignment

This requirement contains a security requirement.

This PWGSC office provides procurement services to the public in
both official languages.
Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any
procurement.

Documents may be submitted in either official language of Canada.