Acquisition of Information Products

Trade Agreement: Agreement on Internal Trade (AIT)
Tendering Procedures: All interested suppliers may submit a bid
Attachment: None
Competitive Procurement Strategy: Lowest/Lower Bid
Comprehensive Land Claim Agreement: No
Nature of Requirements: 
STATEMENT OF WORK

REQUIREMENT:
Contractor to provide:
1)	Subscriptions Acquisition, Subscriptions Management and
Delivery;
2)	Client Account Management Support;
3)	Subscriptions Transition Management; and
4)	Reporting to the Project Authority.

DELIVERABLES:
Without restricting the terms and conditions of this SOW,
following is a summary of the deliverables required to be
delivered under this Contract:
a)	The publications in Appendix 1, specified within the
applicable electronic correspondence(s), 		approved and issued
under this Contract; and
b)	Reports, as set out in Section 4) under the Tasks paragraph
herein.

TASKS:
In order to make the management of subscriptions cost effective,
the Canadian Nuclear Safety Commission requires the following
subscription management agent functions:

1)	Subscription Acquisition, Management and Delivery 
	a)	The Contractor must provide Subscriptions Acquisition,
Subscriptions Management and 			Delivery of Subscriptions
functions to the extent necessary to ensure that all
requirements 		as specified in this Contract are satisfied.
		i)	The Contractor must place orders for subscriptions as and
when requested in 				accordance with the Contract.  There are
no automatic renewals. 
		ii)	The Contractor must cancel subscriptions as and when
requested by the Project 				Authority, in accordance with the
applicable electronic correspondence, approved 			and issued in
accordance with the Contract.  Within five (5) business days of
the 				Contractor's receipt of the cancellation request, the
Contractor must cancel the 				subscription and must confirm,
via e-mail, to the Project Authority that the 				subscription
cancellation has been made.
		iii)	The Contractor must ensure delivery of publications in
accordance with the 				applicable electronic correspondence,
approved and issued in accordance with 				the Contract. 
Delivery of publications must be provided from the Publishers
				directly to locations as identified in Appendix 2 and as
specified in the applicable 				electronic correspondence,
approved and issued in accordance with the Contract.
		iv)	Cancellation of a Subscription Order:
			Should the Contractor, for any reason, become aware of a
reason to cancel any 				subscription order, the Contractor must
immediately, but no later than within five 				(5) business days
of the Contractor's knowledge of such reason, advise the
				Project Authority of such reason to cancel. The Contractor
must not cancel a 				subscription order unless the Project
Authority advises to do so by electronic 				correspondence.
Upon cancellation of a subscription order, the Contractor must
				update the List of Journal Subscriptions by removal of each
cancelled title from 				that List. Cancellations must be
effective at the expiry date applicable for the 				specific
subscription cancelled, and where applicable, immediately with
the 				current 	volume and/or edition applicable for the
specific subscription cancelled.
		v)	The Contractor must process claims for missing publications
as and when 				requested by the Project Authority, in
accordance with the applicable electronic 				correspondence,
approved and issued in accordance with the Contract. Within
				ten (10) business days of the Contractor's receipt of the
claim(s) for missing 				publication(s), the Contractor must
process the claim(s) for missing publication(s) 			and must
advise the Project Authority, via e-mail, of the publisher's
response with 			respect to the claim(s). 

2) Client Account Management Support 
	a)	The Contractor must provide Client Account Management
Support to manage the 			ongoing acquisitions, management and
delivery functions to support the Canadian 			Nuclear Safety
Commission to the extent necessary to ensure that all
requirements as 			specified in this Contract are satisfied. The
Contractor must be responsible for providing 			efficient
organization and effective planning and control systems. 
		i)	Account Manager. The Contractor must appoint a person
designated herein as 				an Account Manager to act as the
primary point of contact with the Project and 				Contracting
Authorities. The Account Manager must manage the ongoing support
			functions to the Canadian Nuclear Safety Commission and must
be vested with 				authority within the Contractor's
organization to make and communicate to the 				Canadian Nuclear
Safety Commission all decisions related to the Work and must
				provide the planning control for all aspects of the Work.
		ii)	Implementation Manager. The Contractor must appoint a
person designated 				herein as an Implementation Manager who
must manage the account set-up with 				the Canadian Nuclear
Safety Commission, training to Canadian Nuclear Safety
				Commission resources, and the required transition activities.
		iii)	Sales Representative. The Contractor must appoint a
person designated herein 				as a Sales Representative to act as
the primary point of contact with the Project 				Authority for
new business and overall customer satisfaction.
		iv)	Senior Executive Sponsor. The Contractor must appoint a
person designated 				herein as a Senior Executive Sponsor who
must manage the Contract and who 				must have authority to
resolve residual issues not specifically assigned to the
				Account Manager or the Sales Representative.
		v)	Other account administration resources. The Contractor must
appoint other 				administration resources, as deemed required
by the Contractor, and must 				identify, to the Project
Authority, their role for interaction with the Canadian
				Nuclear Safety Commission.
	b)	The Contractor must deliver, to the Project Authority, the
following technical support and 			problem resolution assistance
by telephone or e-mail.
	c)	Telephone and e-mail technical support and problem
resolution must be:
		i)	in either one of Canada's official languages, at the choice
of the Project Authority;
		ii)	as a minimum, from 8:00 AM to 5:00 PM Eastern Time
(Standard or Daylight 				Time); and 
		iii)	from Monday to Friday (exclusive of Canadian Statutory
holidays).
		iv)	For enquiries placed, and designated by, the Project
Authority as "urgent 					enquiries", via telephone or e-mail,
the Contractor must respond to the first 				enquiry, per Issue
(problem raised), within three (3) business hours.
	d)	The Contractor must provide the Canadian Nuclear Safety
Commission with access to the 		Contractor's client account
management information system. The system must be
			Internet-based and accessible by the Canadian Nuclear Safety
Commission's appointed 			account users. The system must provide
information and tracking on the status of current
			subscriptions, orders history, publisher account numbers,
claims for missing publications 			processed and publication
information, including price options.
	e)	The Contractor must offer and make available to the Canadian
Nuclear Safety 				Commission at no additional cost any new or
emerging practices or technologies that the 			Contractor may
make available to any of its customers, such as but not limited
to 				enhancements to existing technologies that are a part of
the Contractor's service offering 			and reasonably understood
to be part of the Work herein.  

3) Subscription Transition Management
	a)	The subscription transition management functions include, as
a minimum, Contractor's 			account set-up and the Canadian
Nuclear Safety Commission's records changeover, as 			follows:
		i)	Subscription Transitions must begin on the date of contract
award, and must be 				completed within 30 days.
		ii)	Undertake outstanding claims - The Contractor must
undertake the resolution of 				all outstanding claims for
missing issues filed by the Canadian Nuclear Safety
				Commission with incumbent vendors as of the date of contract
award.  
		iii)	Provide training - within three months of the contract
award date, the Contractor 				must provide training materials
to Canadian Nuclear Safety Commission staff to 				enable
effective and independent interaction with account
administration 					functions, such as online claiming modules.
		iv)	Migrate existing subscriptions - The contractor must
acquire information related 				to the Canadian Nuclear Safety
Commission's existing subscriptions from the 				publishers,
incumbent vendors, and/or the Canadian Nuclear Safety
Commission, 			and input that information into the Contractor's
Electronic Account Administration 				Interface, within four
weeks from date of award of Contract.  

4) Reports for the Project Authority
	The Contractor must provide, as a minimum, the following
reports at the times and to the 			recipient(s) listed below in
one (1) copy via e-mail in a Microsoft Excel format, except when
		otherwise specified:
	a)	Monthly reports, to be submitted to the Project Authority no
later than 10 working days 			after the 1st of each month:
		i)	the status of all outstanding claims for missing
publications;
		ii)	publisher's replies to claims for missing publications
received by the Contractor 				during the previous month;
		iii)	account summary detailing outstanding invoices and/or
credits;
		iv)	confirmation of cancellations received from the Canadian
Nuclear Safety 					Commission by the Contractor during the
previous month;
		v)	bibliographic changes for the previous month.
	b)	Annual reports, as may be requested by the Project
Authority, to be submitted to the 			Project Authority, as
applicable, on delivery dates to be determined mutually between
the 			recipient(s) and the Contractor.
	c)	Ongoing reports, to be submitted to the Project Authority,
with publisher-supplied 				information, once that information
becomes available, relating to changes in:
		i)	Publishers (for a given publication)
		ii)	Titles
		iii)	Prices
		iv)	Publication format availability
		v)	Cessations
		vi)	Splits
		vii)	Suspensions
		viii)	Delayed issues
		ix)	Mergers
		x)	Frequency changes
		xi)	Absorptions
		xii)	Other, as the Contractor considers relevant
	d)	Ad hoc reports, as may be requested by the Project
Authority, to be submitted to the 			Project Authority, as
applicable, on delivery dates to be determined mutually between
the 			recipient(s) and the Contractor.

Appendix 1 of Annex A can be made available in MS Word or MS
Excel (as applicable) format, if requested by the Bidder by
email to the PWGSC Contracting Authority.

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any
procurement.

Documents may be submitted in either official language of Canada.