TECHNICAL SUPPORT FOR THE TACTICAL SURVEILLANCE AND RECONNAISSANCE SECTION

Trade Agreement: CETA / WTO-AGP / CPTPP / NAFTA / FTAs with Peru / Colombia / Panama / Korea
Tendering Procedures: Suppliers on permanent list or able to meet qualification requirements
Competitive Procurement Strategy: Lowest/Lower Bid
Comprehensive Land Claim Agreement: No
Nature of Requirements: 

TECHNICAL SUPPORT FOR THE TACTICAL SURVEILLANCE AND RECONNAISSANCE SECTION

NOTICE OF PROPOSED PROCUREMENT (NPP)
For 
TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS)

GSIN:  D301 Automated Data Processing (ADP) Facility Operation and Maintenance Services 

Solicitation Number: W7701-186813/A

Organization Name: Public Works and Government Services Canada for DRDC-Valcartier

Contract Duration:
The contract period will be for one (1) year from the date of contract with an irrevocable option to extend it for up to one additional one year period.

Solicitation Method: Competitive

Applicable Trade Agreements: WTO-AGP, NAFTA, CFTA

Comprehensive Land Claim Agreement Applies: No

Number of Contracts: 1

Requirement Details
Tendering Procedure: Selective Tendering
This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under Tier 1 for services in Quebec City Region for the following category:
- System Administrator (I.9) with experience level 1

The following SA Holders have been invited to submit a proposal:
A Hundred Answers Inc.  
CGI Information Systems and Management Consultants Inc.
Deloitte Inc.  
Fujitsu Consulting (CANADA) Inc./Fujitsu Conseil (Canada) Inc.  
Hitachi Vantara Inc.  
IT/Net - Ottawa Inc.  
Leidos Canada Inc.  
Microsoft Canada Inc.  
Modis Canada Inc  
Quallium Corporation  
SAS Institute (Canada) Inc.  
TELUS Communications Inc.  
TeraMach Technologies Inc.  
Thales Canada Inc.  
The KTL Group, Inc.  

Description of Work:
5.1 Technical support 
The contractor must carry our various technical support tasks according to the TSR section’s needs and priorities. The technical authority will document the work to be done and send it to the contractor via a task allocation system (Microsoft Outlook). Each task will initially include a description of the work, the deadline and the priority level. The contractor will need to carry out the following work:
5.1.1 Install, uninstall, monitor, update and maintain operating systems.
5.1.2 Install, uninstall, monitor, update and maintain software and hardware.
5.1.3 Configure access and permissions on a server.
5.1.4 Configure software, material or network and resolve associated problems
5.1.5 Install and replace cartridges and maintain and/or troubleshoot various devices, such as printers, photocopiers or scanners.
5.1.6 Troubleshoot and provide user assistance. This includes, but is not limited to the following work:
- restoring workstations
- backing up data
- recovering data
- changing passwords
- updating the Device Manager
- replacing defective internal computer components
5.1.7 Install, configure, test and/or troubleshoot virtual machines. 
5.1.8 Implement problem-solving strategies to troubleshoot and resolve technical problems.
5.1.9 Configure services.
5.1.10 Conduct anti-virus scans on media or workstations.
5.1.11 Install and attach cables and peripherals in accordance with DND standards for classified workstations, while maintaining the stations’ ergonomics.
5.1.12 Prepare media for data transfer to a disconnected network.
5.1.13 Recommend technology solutions (hardware and software) to problems and improve practices, while decreasing costs and respecting departmental standards.
5.1.14 Write user’s guides and/or amend/update existing documentation. 


- Bidders must submit a bid for all resource categories
- The work is currently not being performed by a contracted resource

Security Requirement: SECRET

Minimum Corporate Security Required: SECRET

Minimum Resource Security Required: SECRET 

Contract Authority
Name: Frédéric Hamann
Phone Number: 418-649-2975
Email Address: Frederic.hamann@pwgsc.gc.ca

Inquiries
Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above.  Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS.  The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.

NOTE: Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year.  If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.