Print Information Products
Solicitation number W8160-120005/A
Publication date
Closing date and time 2012/03/16 14:00 EDT
Last amendment date
Description
Trade Agreement: Agreement on Internal Trade (AIT) Tendering Procedures: All interested suppliers may submit a bid Attachment: None Competitive Procurement Strategy: Lowest/Lower Bid Comprehensive Land Claim Agreement: No Nature of Requirements: Bid Closing Date is amended to 2012-03-16 at 2:00PM Eastern Daylight Saving Time. 1.0 TITLE The Canadian Forces College has a requirement for Subscription Acquisition, Management and Delivery Services for Print Information Products on an "as and when and requested" basis. 2.0 BACKGROUND The mission of the Information Resource Centre, Toronto, Ontario, is to provide access to current, scholarly, and professional information in support of the professional military education programmes offered to senior Canadian and international military officers. The programmes are offered at the graduate level, and accredited toward various graduate degrees. The Tasking Authority has discretion and responsibility for the subscriptions to be ordered, renewed, claimed or cancelled. The Information Resource Centre provides subscription access to print and electronic sources of information to their client groups with the emphasis on electronic serials subscriptions. Subject areas of collection for the Information Resource Centre (IRC) include, but are not limited to: military and naval sciences including military history, military leadership, military ethics, war at the operational and strategic level, military technology, strategic studies, international affairs, public administration, defence economics, national security, and business and management. The Information Resource Centre presently subscribes to over 300 titles per subscription per fiscal year through a jobber and individual publishers. The annual value of the subscriptions is approximately $150,000.00 CAD. The quantity and value fluctuates annually. 3.0 OBJECTIVE The Canadian Forces College requires a 1-year contract plus 2 option years for subscription acquisition, management and delivery services of print information products. 4.0 APPLICABLE DOPCUMENTS i. Appendix 1 to Annex A - List of Print Subscriptions 5.0 DESCRIPTION AND SCOPE OF WORK Contractor services include, but are not limited to: - ordering subscriptions - cancelling subscriptions - claiming of missing issues - billing for print subscriptions with publishers - providing authorized account users, within the Canadian Forces College Library, access to the Contractors account management information system - providing information on or assistance in acquiring new print information products or information management tools - providing assistance with the transition from our current Contractor to a new Contractor, if required. 6.0 WORK, DELIVERABLES, MILESTONES AND SCHEDULE (a) Acquisition Services - The Contractor must provide as follows: - Within 15 days of contract award, placement and invoicing of subscription orders with publishers for first time purchase and delivery of information product subscriptions, which are known as "new subscriptions" and may be for single or multiple subscriptions; - placement of subscription orders with publishers for continued purchase and delivery of information product subscriptions, which are known as "renewal subscriptions;" - by June 15th of each year of the contract, and any exercised option period, the Contractor must provide the Project Authority, as listed in Appendix 1 of Annex A of this SOW, a list of all current subscriptions; - by October 31st of each year of the contract, including any exercised option period, the Project Authority will issue WAs for titles to be ordered or cancelled, based largely on the list provided by the Contractor; - as requested by the Project Authority, the Contractor must notify publishers to cancel subscriptions. Cancellations may be requested at any period throughout the contract including any exercised option period and can be for single or multiple subscriptions; - the Contractor must delete the cancelled title(s) from the applicable list of information product subscriptions; - the Contractor must promptly forward any claims for any missing titles to the appropriate publisher, expedite claims where necessary and resolve claims for missing titles; - the Contractor must provide reports on transactions such as new subscriptions, cancellations and claims for missing titles, using best efforts to deliver within 3 weeks of such a request. - No additional processing fees or otherwise will be paid to Contractor for cancellations/claims. (b) Mangement Services - The Contractor must provide the Project Authority with electronic access to the Contractor's Internet based account management system, which will be accessible by authorized users such as Acquisitions Technicians and/or the Library Manager. The account management system must provide information and tracking on the status of current subscriptions, order history, claims for missing titles processed and information product subscriptions information. (c) Transition Services - - From the date of the contract, the Contractor must provide all necessary assistance to effect the changeover of the Canadian Forces College Library records associated with the change of Contractors who are administrating the subscriptions maintained by the Canadian Forces College Library system. - The Contractor must acquire all information related to Canadian Forces College Library's existing subscriptions directly from the publisher, or existing Contractor immediately prior to the new contract. - The Contractor must, within one week of the contract, communicate with the Project Authority to: o introduce themselves as the new Contractor and to initiate communication; o inform Canadian Forces College Library of information required by the Contractor such as mailing labels, expiration date of current titles etc.; o notify the Canadian Forces College Library whether or not each of the titles listed in Appendix 1 of Annex A are available for acquisition from the publisher. - The Contractor must notify publishers of the change in Contractor. - The transition period must be completed within one month from the date of the contract. - During the period of the contract, including any exercised option period, and at the expiration of the contract, the Contractor must provide all necessary assistance to effect the changeover of Canadian Forces College Library records associated with any change of supplier for any reason. - The Contractor must communicate all necessary information relating to the Canadian Forces College Library's then existing subscriptions with the new supplier within one week of the changeover. (d) Support Availability - The Contractor must provide, to the Project Authority, technical support and problem resolution assistance through the use of e-mail and telephone. - Technical support must include, but is not limited to, assistance with any problems or issues related to electronic data interchange or other automated systems for claiming. - The Contractor must respond to the Project Authority within one (1) business day to provide a status of the technical support issue and will use best efforts to provide resolution to the technical support issue expeditiously, including maintaining continual communication with the Project Authority to keep them up to date on the status of the issue. - Problem resolution must include, but is not limited to, any problems that arise with particular missing titles, claims for payment and claims involving the publishers. - Telephone and e-mail technical support and problem resolution must be provided during normal working hours which are defined as 8:00 AM to 5:00 PM, Monday to Friday. (exclusive of Canadian statutory holidays) in EACH of the time zones. - The response time for e-mail and telephone support during the normal working hours, as defined above, must be within one (1) business day from the time of the request. - Best efforts must be used to complete problem resolution within five (5) business days. The Contractor must respond to the Project Authority within one (1) business day to confirm that the problem is being investigated and must provide continual communication with the Project Authority to keep them up to date on the status of the issue. - The Contractor must provide the support services and transition assistance described above in either of Canada's two official languages (English or French). Delivery Date: Above-mentioned The Crown retains the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada.
Contract duration
Refer to the description above for full details.
Trade agreements
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Agreement on Internal Trade (AIT)
Contact information
Contracting organization
- Organization
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Public Works and Government Services Canada
- Address
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11 Laurier St, Phase III, Place du PortageGatineau, Quebec, K1A 0S5Canada
- Contracting authority
- Juan, Peggy
- Phone
- (905) 615-2467 ( )
- Fax
- (905) 615-2060
- Address
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Ontario Region
33 City Centre Drive
Suite 480Mississauga, Ontario, L5B 2N5
Buying organization(s)
- Organization
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Department of National Defence
- Address
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101 Colonel By DrOttawa, Ontario, K1A0K2Canada
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
Document title | Amendment no. | Language | Unique downloads | Date added |
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ABES.PROD.BK_TOR.B224.E5876.EBSU002.PDF | 002 |
English
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ABES.PROD.BK_TOR.B224.E5876.EBSU001.PDF | 001 |
English
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ABES.PROD.BK_TOR.B224.E5876.EBSU000.PDF | 000 |
English
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3 | |
ABES.PROD.BK_TOR.B224.F5876.EBSU000.PDF | 000 |
French
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0 | |
ABES.PROD.BK_TOR.B224.F5876.EBSU002.PDF | 002 |
French
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0 | |
ABES.PROD.BK_TOR.B224.F5876.EBSU001.PDF | 001 |
French
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0 |
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