Network and Applications Performance Analysis System

Trade Agreement: NONE
Tendering Procedures: 
Attachment: YES (MERX) Electronic
Competitive Procurement Strategy: Best Overall  Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements: 
1.  SUMMARY
Shared Services Canada (SSC) has a requirement to procure a
Network and Application Performance Analysis System (NAPAS) for
their Data Centres. This initiative is part  of the Department's
Evergreen Program and will be used to monitor network and
application performance of software applications that are
deployed across the SSC Network. Users will be able to monitor
network flow data and utilize deep packet inspections to
streamline the troubleshooting of some of the toughest network
problems by utilizing a unique top-down, KPI-to-Flow-to-Packet
approach. The solution is comprised of commercial hardware and
software products, maintenance and support services. 
It is intended to result in the award of a contract for 1 year.
The requirement is subject to a preference for Canadian goods
and/or services. 
This procurement is set aside for Aboriginal Business under the
federal government's Set-Aside Program for Aboriginal Business.
This procurement is set aside from the international trade
agreements under the provision each has for set-asides for small
and minority businesses.
Further to Article 1802 of the Agreement on Internal Trade
(AIT), AIT does not apply to this procurement
2. BACKGROUND 
The Network Management Connectivity Services Section of Shared 
Services Canada has been tasked with monitoring, troubleshooting
and reporting on all network-related degradations and latencies.
 This Section comprises of a resource pool of subject matter
experts (SMEs) in a wide range of network technologies.  The
purpose of developing this in house expertise was to establish a
working group with a high level of understanding of network
standards, protocols and technologies; this group plays a major
support role to projects and Life Cycle Management (LCMM)
groups.  

This SOW specifies the requirements for the technology and
services required in support of the Network Management
Connectivity Services' ongoing operations.
3. OBJECTIVES

The Network Management Connectivity Services objectives are to:

·	validate requirements for next generation technologies for the
Department;

·	develop experience and a knowledge base in such areas as
IPv4/IPv6, QoS, VOIP, WLAN (802.11), and Unified Communications;

·	test and validate proposed infrastructure changes to the
Department; 

·	provide bandwidth and protocol analysis services to various
departmental Projects;

·	measure the performance of WAN, MAN and LAN traffic;

·	provide Level 3 engineering support on network issues such as
analysing network specific problems and proposing solutions; and

·	provide assistance with integrating network technologies into
project architectures.


4. SCOPE OF THE WORK

The Contractor must deliver a Network and Application
Performance Analysis System (NAPAS) that achieves the objectives
stated in Section 3. 


The system must capture, monitor, analyze, troubleshoot and
report on applications' functionalities, scalabilities and
performance, thereby reducing downtime.

SSC requires the functionality to provide real-time analysis and
historical reporting on the network and application performance
in the network environment so as to diagnose root cause of
business critical application degradations quickly, reducing
mean time to resolution.

5. DELIVERY DATE
All the deliverables must be received on or before March 31st
2012.
Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any
procurement.

Documents may be submitted in either official language of Canada.