ATIP CASE MANAGEMENT AND IMAGING SOFTWARE SOLUTION

Trade Agreement: WTO-AGP/NAFTA/AIT/Canada-Peru
FTA/Canada-Colombia FTA
Tendering Procedures: All interested suppliers may submit a bid
Attachment: None
Competitive Procurement Strategy: Best Overall  Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements: 
File No.: 			HT293-122261/A
Contracting Authority:		Jonathan Vinet
Telephone No.:		(819) 956-2940
E-mail address:		Jonathan.vinet@pwgsc-tpsgc.gc.ca


ATIP CASE MANAGEMENT AND IMAGING SOFTWARE SOLUTION

Canada has an requirement for a commercially available ATIP Case
Management and Imaging Software Solution (ACMISS, the "Software
Solution") for the Department of Healt Canada and the Public
Healt Agency. The requirement includes delivery, installation
and implementation, 12-month warranty, software maintenance and
support, and documentation. Implementation and Configuration of
the Software Solution, an option to extend the scope of the
license, Training and Professional Services, must also be
provided, if requested.

The objectives of this bid solicitation for Health Canada and
the Public Health Agency of Canada (PHAC) are to deliver, enable
and support the following:
A Software Solution that must enable Users to perform the tasks
and duties that are required to process Access to Information
Act and Privacy Act (ATIP-PR) Requests;
Improved efficiencies and a consistent approach, maximizing
process consistency among staff, minimizing the requirement for
the user to seek information on next steps or data entry
requirements, typically by having the system "push" information
to the user, providing clear context-oriented instructions at
any point in a process and on-line Help (e.g., definitions,
articulation of service-lines, additional information on work
processes, who to contact for additional help/explanations, etc);
Fully centralized and secure electronic access to ATIP
information for authorized Users;
Defined quality measures incorporated into the ATIP Case
Management and Imaging Software Solution for tracking purposes,
auditing functionality, including automatic reminders of client
due dates and support for the reporting of management
information and metrics;
Increased efficiencies allowing Users more time to identify and
focus on what matters;
Reduction of repetitious paperwork activities;
Better support for reporting and decision-making;
Faster report generation and decision-making capabilities by
utilizing single data source access, which facilitates multiple
views of inter-related data;
Provide for user feedback and suggestions to the ATIP Section to
ensure continually improving levels of satisfaction, adaptation
to changes in requirements, and potential improvements to
processes; 
Production of consistent responses; and 
Over the long term to enable Health Canada and PHAC to become
more effective in processing of information, responding to
internal ATIP requirements, and meeting legislated requirements;
provide performance measures and comparisons of performance to
service standards, and variance analysis (financial, salary,
benefits, etc.) for the current period of the budget and year to
date, including the automatic generation and transmission of
periodic variance reports to managers and clients; and ensure
increasing ATIP activity can be maintained and addressed by
Health Canada and PHAC ATIP Section.

The scope of the ACMISS is a complete ATIP solution that
includes:
Complete case management of Requests;
Imaging of documents;
Redaction of imaged documents; 
Storage and efficient retrieval of images; and 
Other management functions required accomplishing an end-to end
processing of ATIP and potentially other Requests. The Software
Solution is required to provide Users with access to a series of
standard reports. The Software Solution is also required to
allow Users to create additional reports based on predefined
reporting fields. User and system documentation is also required
and must be kept current during the contract periods.

This bid solicitation is intended to result in the award of a
contract for 1 year, plus 5 one-year irrevocable options
allowing Canada to extend the term of the contract.

The requirement is subject to the provisions of the World Trade
Organization - Agreement on Government Procurement (WTO-AGP),
the North American Free Trade Agreement (NAFTA), the
Canada-Chile Free Trade Agreement (CCFTA), and the Agreement on
Internal Trade (AIT).




Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any
procurement.

Documents may be submitted in either official language of Canada.