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Annual Mystery Shopper Assessment

Solicitation number EN578-170994/A

Publication date

Closing date and time 2017/02/22 14:00 EST

Last amendment date


    Description
    Trade Agreement: WTO-AGP/NAFTA/AIT/Canada FTAs with Peru/Colombia/Panama
    Tendering Procedures: All interested suppliers may submit a bid
    Competitive Procurement Strategy: 
    Comprehensive Land Claim Agreement: No
    Nature of Requirements: 
    
    NOTICE OF PROPOSED PROCUREMENT (NPP)
    For SOLUTION BASED INFORMATICS PROFESSIONAL SERVICES (SBIPS)
    
    GSIN:  R019AB Professional Services / Program Advisory Services  
    
    Contract Duration:
    The services is required for a period of three (3) years with the irrevocable option granted to Canada to extend the terms of the contract by up to three (3) additional periods of one (1) year.
    
    Number of Contracts:
    1 contract may be awarded.
    
    Requirement Details
    Tendering Procedure: Selective Tendering
    
    This requirement is open only to those SBIPS Supply Arrangement who qualified under Tier 1 for services, in the Remote/Virtual Region for the following category - information management / business intelligence.
    
    The following SA Holders have been invitedto submit a proposal:
    Canadian Development Consultants International Inc.   
    Coradix technology Consulting Ltd.   
    Dalian Enterprises and Coradix Technology Consulting, in Joint Venture    
    Empowered Networks Inc.  
    Fujitsu Consulting (CANADA) Inc./Fujitsu Conseil (Canada) Inc.    
    Hewlett-Packard (Canada) Co. Hewlett-Packard (Canada) Cie  
    Holonics Inc.  
    IT/Net - Ottawa Inc.    
    IT/NET OTTAWA INC, KPMG LLP, in joint venture    
    KPMG LLP  
    Mindwire Systems Ltd.  
    Modis Canada Inc  
    SAS Institute (Canada) Inc.  
    Sierra Systems Group Inc.  
    Tata Consultancy Services Canada Inc.
    
    Description of Work:
    The Shared Travel Services Directorate (STSD) of the Integrated Services Branch, Public Services and Procurement Canada, has a requirementfor the services of an Annual Mystery Shopper Assessment.
    
    Scope of Work:
    • The Contractor must conduct an assessment of service accuracy and quality of travel bookings made by Government of Canada’s contracted Travel Management Company (TMC). 
    • The assessment must be in the form of Mystery Shopping
    • The Contractor’s assessment must include bookings made through two channels: the Online Booing Tool and the Travel Call Center.  
    
    Contract Authority
    Name: Bruno Bellefeuille
    Phone Number: 613-952-1211
    Email Address: Bruno.bellefeuille@tpsgc-pwgsc.gc.ca
    
    Inquiries
    Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above.  Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS.  The Crown retains the right tonegotiate with any supplier on any procurement. Documents may be submitted in either official language.
    
    
    NOTE: Solutions-Based Informatics Professional Services (SBIPS) Method of Supply is refreshed three (3) times per year.  If you wish to find outhow you can be a “Qualified SA Holder”, please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca
    ----------------------------------------
    Amendment #1
    
    The following SA Holders have been invitedto submit a proposal:
    
    4Plan Consulting 
    The Createch Group
    Accenture Inc. 
    ADGA Group Consultants Inc. 
    AMITA Corporation 
    AMS Imaging Inc.
    ASC Group, Inc.
    Attain Insight 
    CAE Inc. 
    CDCI Research 
    CGI Information Systems and Management Consultants Inc. 
    Computer Sciences Canada Inc. 
    CoradixTechnology Consulting Ltd. 
    CORE IT Consultants/CORE Migration 
    Dalian Enterprises and Coradix Technology Consulting, in Joint Venture 
    Dapasoft Inc
    Data Repro Com Ltd 
    Deloitte Inc. 
    DONNA CONNA INC., IBM CANADA LIMITED IN JOINT VENTURE 
    Emerion 
    Empowered Networks Inc. 
    Ernst & Young LLP 
    Fujitsu Consulting (CANADA) Inc./Fujitsu Conseil (Canada) Inc. 
    General Dynamics Canada Limited 
    Hewlett-Packard (Canada) Co. Hewlett-Packard (Canada) Cie 
    Holonics Inc.
    I4C Consulting Inc. 
    IBM Canada Ltd.
    ifathom Corporation 
    IT/Net 
    IT/NET OTTAWA INC, KPMG LLP, in joint venture 
    KPMG LLP
    LNW Consulting Inc 
    Experis, ManpowerGroup 
    MDA
    Microsoft Canada Inc. 
    Mindwire Systems Ltd. 
    Modis Canada Inc 
    Nortak Software Ltd.
    OnX Enterprise Solutions Ltd.
    Oproma Inc.
    Orangutech Inc. 
    Pricewaterhouse Coopers LLP 
    SAP Canada Inc.
    SAS Institute (Canada) Inc. 
    Shore Consulting Group Inc. 
    Sierra Systems Group Inc. 
    SOLUTIONS MOERAE INC 
    Systematix/Innovus/On Second Thought Advisory in JV
    45 North Consulting 
    Tata Consultancy Services (TCS) 
    TELUS 
    Thales Canada Inc. 
    Bell Canada 
    TRM Technologies Inc. 
    Unisys Canada Inc.
    
    Delivery Date: Above-mentioned
    
    The Crown retains the right to negotiate with suppliers on any procurement.
    
    Documents may be submitted in either official language of Canada.

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • World Trade Organization Agreement on Government Procurement (WTO GPA)
    • Canada-Panama Free Trade Agreement
    • Agreement on Internal Trade (AIT)
    • Canada-Colombia Free Trade Agreement
    • Canada-Peru Free Trade Agreement (CPFTA)
    • North American Free Trade Agreement (NAFTA)

    Partner with another business

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    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    Organization
    Public Works and Government Services Canada
    Address
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Canada
    Contracting authority
    Bellefeuille, Bruno
    Phone
    (613) 952-1211 ( )
    Address
    Canadian Building
    219 Laurier Ave. West, 13th Floor
    Room 13077
    Ottawa, Ontario, K1A 0S5

    Buying organization(s)

    Organization
    Public Works and Government Services Canada
    Address
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Canada
    Bidding details

    Details for this tender opportunity are provided in the Description tab.

    Please contact the contracting officer to get the full solicitation documentation, access information on how to bid, or if you have any questions regarding this tender opportunity.

    Note that there may be fees to access the documents or bid. These should be outlined in the Description tab.

    We recommend that you contact the contracting officer as soon as possible, as there may be deadlines for receiving questions.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Request for Proposal
    Language(s)
    English, French
    Region(s) of delivery
    National Capital Region (NCR)
    Procurement method
    Competitive – Open Bidding

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    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

     

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