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Language Training

Solicitation number M7594-152244/A

Publication date

Closing date and time 2015/03/23 15:00 EDT


    Description
    Trade Agreement: WTO-AGP/NAFTA/AIT/Canada FTAs with
    Peru/Colombia/Panama
    Tendering Procedures: All interested suppliers may submit a bid
    Attachment: None
    Non-Competitive Procurement Strategy: Government Objectives
    Representing Best Interests/Value to Govt
    Comprehensive Land Claim Agreement: No
    Vendor Name and Address: 
    Language Research Development Group
    1407 Saint Alexandre St.,
    Montreal Quebec
    Canada
    H3A2G3
    Nature of Requirements: 
    1.	Advance Contract Award Notice (ACAN)
    
    An ACAN is a public notice indicating to the supplier community
    that a department or agency intends to award a contract for
    goods, services or construction to a pre-identified supplier,
    thereby allowing other suppliers to signal their interest in
    bidding, by submitting a statement of capabilities. If no
    supplier submits a statement of capabilities that meets the
    requirements set out in the ACAN, on or before the closing date
    stated in the ACAN, the contracting officer may then proceed
    with the award to the pre-identified supplier.
    
    2.	Definition of Requirement
    
    2.1	Background 
    
    The Directorate of Diversity and Official Languages administers
    second language training for personnel in the Royal Canadian
    Mounted Police (RCMP). Language training services are designed
    to ensure RCMP's compliance with Government of Canada Official
    Languages (OL) Policies. As such, second language training
    enables RCMP employees to obtain the level required for their
    positions on the Second Language Evaluation (SLE) administered
    by the Public Service Commission, to develop their second
    language skills, to retain their acquired skills, and to improve
    the use of their second language in the workplace.
    
    The purpose is to define the work to be provided by the
    Contractor.The objective is to offer a fully interactive
    self-study modular, CD-ROM based second language training
    solution, on a full-time and part-time basis for French and
    English as a second language through developmental and
    maintenance online courses to RCMP employees across Canada,
    allowing them to meet the requirement of their positions or
    future positions, within the context of a permanent learning
    culture within the Public Service.
    
    The Supplier must offer equitable access to French and English
    second language training through innovative and intelligent
    language instruction software with flexible options for
    one-on-one tutoring (by phone or in person) and group learning
    opportunities with qualified language teachers.
    
    In contrast to the more traditional classroom-based instruction
    offered by other service providers, LRDG is a technology-based
    training approach using online software supplemented by
    one-on-one tutoring via teleconference provided by qualified
    LRDG tutors. The online training software also permits
    self-learning which is not possible in the traditional training
    setting employed by other service providers. 
    
    LRDG webportal requires no additional 3rd party software. The
    product has been tested on all environments of desktop, laptop,
    work station and server environments and are fully compatible
    from Windows 98 through Windows 7, including Vista.
    
    2.2	Objective
    
    The objective is to provide full-time and part-time second
    language training, in French and English to RCMP employees to:
    
    ensure that clients can be served in the official language of
    their choice;
    ensure the quality of our services in both official languages;
    promote the use of both official languages in the workplace; and
    establish a bilingual workplace.
    
    2.3 	Scope of Work
    
    The Royal Canadian Mounted Police (RCMP) requires a solution
    that comprises but not limited to the following components:
    
    a computer-based training delivered via a self-contained
    software product installed on individual computers (CD-ROM or
    DVD-ROM);
    a subscription-based training delivered via a web portal;
    a tutor-led training delivered in classroom, in virtual
    classroom and by telephone;
    a language proficiency level evaluation delivered by a web
    portal;
    an on-site SLE preparation course;
    a virtual SLE preparation course;
    a tutor-led SLE preparation session;
    virtual lunch and learn sessions for oral maintenance; and
    on-site lunch and learn sessions for oral maintenance.
    
    The proposed solution must also comply with the following
    principles: 
    
    The second language training must be provided at the levels A,
    B, and C in accordance with the Government of Canada
    Qualification Standards in Relation to Official Languages 
    (http://www.tbs-sct.gc.ca/gui/squn03-eng.asp). 
    The second language training must be flexible to accommodate
    different employee schedules, as follow:
    
    For Initial Period (1 year from contract award)
    
    Tutor-led training services	    Est. number of hours per year
    Tele-tutoring services		                         11,030
    Classroom tutoring services	                              895
    Virtual SLE Preparation          		              515
    Virtual lunch and learn sessions			   60
    On-site lunch and learn session			   60
    
                                                                
    Est. number of courses per year
    On-site SLE Preparation 			   10
    
    				   Est. number of Candidates per year
    Language Assessment	 			   370
    
    For Option Year 1
    
    Tutor-led training services	    Est. number of hours per year
    Tele-tutoring services		                         10,475
    Classroom tutoring services	                              895
    Virtual SLE Preparation          		              515
    Virtual lunch and learn sessions			   60
    On-site lunch and learn session			   60
    
                                                                
    Est. number of courses per year
    On-site SLE Preparation 			   10
    
    				   Est. number of Candidates per year
    Language Assessment	 			   370
    
    For Option Period 2
    
    Tutor-led training services	    Est. number of hours per year
    Tele-tutoring services		                           9,945
    Classroom tutoring services	                              880
    Virtual SLE Preparation          		              515
    Virtual lunch and learn sessions			   60
    On-site lunch and learn session			   60
    
    
                                                                
    Est. number of courses per year
    On-site SLE Preparation 			   10
    
    				   Est. number of Candidates per year
    Language Assessment	 			   390
    
    Estimated number of perpetual licenses and maintenance required
    *per year: 60
    
    * Perpetual licenses: a perpetual license must allow the RCMP to
    use the licensed software indefinitely. It must also allow the 
    RCMP to download all updated to the software and to receive
    technical support. After the one year period ends, the  RCMP can
    choose to remain with the last version downloaded or to purchase
    a one (1) year updates and support package, for 20% of the
    license price.There are no penalties for letting updates and
    support lapse for a while before purchasing an annual package.
    
    2.4 	Technical Environment 
    
    The self-contained software and the web-based software must run
    and function properly when implemented in the technical
    environment described below: 
    
    Windows 98 through Windows 7, including Vista
    Must be compatible with Internet Explorer version 8 and above
    running on Microsoft Windows 7
    
    2.5 	Contractor's Responsibilities
    
    The Contractor must hold all intellectual property rights for
    the software, the web-based software and for all teaching
    materials; 
    When tutoring services are provided online, by telephone or
    in-person, the Contractor must bear the costs for calls and any
    other costs associated with the delivery of online services
    (tutor calls the candidate);
    For the tutor-led online training delivered in a classroom, the
    Contractor must provide teaching aids such as pocket
    dictionaries and English and French verb conjugation books at no
    additional cost to the RCMP;
    The Contractor must provide technical assistance for the
    software and the web-based software at no additional cost to the
    RCMP. The technical assistance for the software and the
    web-based software must be available 5 days per week, from
    Monday to Friday, between 9 am and 4 pm;
    The Contractor must deliver the software package (CD-ROM or
    DVD-ROM, and the software documentation) to the Technical
    Authority, 10 calendar days following the issuing of a Task
    Authorization;
    The Contractor must replace any defective CD-ROM or DVD-ROM
    within 5 calendar days at no additional cost to the RCMP;
    If an instructor is absent, the Contractor must replace him/her
    by an instructor with the minimum qualifications as stated in
    point g) and h), under Tutor Services Criteria;
    The Contractor must distribute and ask each student to fill out
    the satisfaction forms at the end of their training. The
    Contractor must then forward the completed satisfaction forms to
    the Technical Authority. 
    
    2.6 	RCMP's Responsibilities
    
    The RCMP will provide the facilities and equipment required for
    the tutoring, whenever is required;  
    The RCMP must ensure that each user is following its training
    plan as scheduled;
    The RCMP's users must provide a 24 hours notice to the
    Contractor to cancel a training session with an instructor.
    
    2.7 	Travel
    
    No travel will be involved but if needed, the Contractor is
    responsible to cover the cost associated with it.
    
    3.	Criteria for assessment of the Statement of Capabilities
    
    3.1 	Software Criteria
    
    The software must deliver, enable and support bilingual language
    training in French and English; 
    The software must enable users to maintain and improve their
    language skills in accordance with the Government of Canada
    Qualifications Standards in Relation to Official Languages;
    The software must provide a fully interactive self-study
    modular, CD-ROM or DVD-ROM based French and English language
    training program;
    The software must provide language software with all run time
    licenses required for proper execution included in the DVD or CD
    package;
    The software must be able to run and function properly within
    the technical environment described above, including any laptop
    or desktop without the requirement to connect to any outside
    server for any reason whatsoever;
    The software must enable users to assess their language
    proficiency based on the Government of Canada Qualification
    Standards in Relation to Official Languages;
    The software must provide language training content at the
    levels A, B, and C in accordance with the
    Government of Canada Qualification Standards in Relation to
    Official Languages;
    The software must enable users to start their training at the
    appropriate proficiency level based on the
    Government of Canada Qualification Standards in Relation to
    Official Languages;
    The software must enable users to prepare individually for
    Second Language Evaluation tests (English and French) prescribed
    by the Public Service Commission of Canada.
    
    3.2 	Web Portal Criteria
    
    The web portal must deliver, enable and support bilingual
    language training in French and English; 
    The web portal must enable users to maintain and improve their
    language skills in accordance with Government of Canada
    Qualifications Standards in Relation to Official Languages;
    The web portal must be able to run and function properly within
    the technical environment described above, including any laptop,
    desktop or server;
    The web portal must enable users to assess their language
    proficiency based on the Government of
    Canada Qualification Standards in Relation to Official Languages;
    The web portal must provide language training content at the
    levels A, B, and C in accordance with the Government of Canada
    Qualification Standards in Relation to Official Languages;
    The web portal must enable users to start their training at the
    appropriate proficiency level based on the Government of Canada
    Qualification Standards in Relation to Official Languages;
    The web portal must enable users to prepare individually for
    Second Language Evaluation tests (English and French) prescribed
    by the Public Service Commission of Canada.
    The web portal must be available 24 hours a day/ 7 days a week/
    365 days a year;
    The web portal must enable users to register and provide
    personal data in an automated and secure environment;
    The web portal must enable customization of access rights and
    grouping of users;
    The web portal must enable users to access their personal
    profile via a password, including their training schedule
    (number of hours of training per week and the course schedule
    with the tutor);
    The web portal must enable administrators to monitor activities
    and usage of all users;
    The web portal must enable administrators to download usage
    reports;  
    The web portal must enable administrators to track the hours
    billed for any training session and enable administrators to
    download invoices;
    The web portal must ensure the security of personal data and
    information.
    
    
    
    
    
    3.3 	Tutor Services Criteria
    
    Tutoring services must deliver, enable and support bilingual
    language training in French and English in accordance with the
    Government of Canada Qualification Standards in Relation to
    Official Languages; 
    Tutoring services must enable students to maintain and improve
    their language skills in accordance with Government of Canada
    Qualifications Standards in Relation to Official Languages;
    Tutoring services must be delivered on an as and when requested
    basis, in person, in virtual classroom and/or by telephone;
    Each online classroom must be able to accommodate a minimum of 3
    people simultaneously and a maximum of 10 if required;
    Telephone tutoring must be provided on an individual basis; 
    Tutoring services must be available 5 days per week, from Monday
    to Friday, between 8 am and 6 pm;
    Tutoring services must be delivered by instructors who are able
    to speak, read and write fluently in French and English;
    Tutoring services must be delivered by instructors who each hold
    a bachelor degree or a higher degree in education delivered by a
    recognized institution*. 
    
    * Recognized institution: recognized by the Department of
    Education of any Canadian province, or by either credential
    assessment organizations listed on the following website:
    http://www.cicic.ca/
    
    3.4 	Proficiency Level Evaluation Criteria
    
    The Contractor must evaluate, online or by telephone, each user
    to determine their proficiency level for each of the three
    language skills (written comprehension in the second official
    language; written expression in the second official language;
    and oral proficiency in the second official language) according
    to the Government of Canada Qualification Standards in Relation
    to Official Languages
    (http://www.tbs-sct.gc.ca/gui/squn03-eng.asp);
    Once the evaluation is completed, the Contractor must submit the
    results to the administrator and provide a training plan
    tailored to the proficiency level of each user (levels A, B, or
    C and the estimated number of hours of training).
    
    4. 	Applicability of the trade agreements to the procurement
    
    This procurement is subject to the following trade agreements:
    
    Agreement on Internal Trade (AIT);
    North American Free Trade Agreement (NAFTA);
    World Trade Organization - Agreement on Government Procurement
    (WTO-AGP).
    
    5. 	Justification for the Pre-Identified Supplier
    
    The pre-identified supplier was selected based on the following
    capabilities:
    
    LRDG is the only known supplier capable of offering a fully
    interactive self-study computer-based language training
    delivered via a self-contained software product installed on
    individual computers (CD-ROM or DVD-ROM) and a computer-based
    language training delivered via a web-based software, in French
    and English, which include audio and video segments, self
    assessment capabilities, exercises, reference materials, and a
    tutor-led language training delivered by qualified instructors,
    in classroom, in virtual classroom, and by telephone. 
    
    6. 	Government Contracts Regulations Exception
    
    The following exception to the Government Contracts Regulations
    is invoked for this procurement under subsection 6 (d) only one
    person is capable of performing the work.
    
    7.	Exclusions and/or Limited Tendering Reasons
    
    Exclusions and/or limited tendering reasons are invoked under
    the following agreements:
    
    Agreement on Internal Trade (AIT) - Articles 506.12 (a) and
    506.12 (b) under Annex 4.4;
    North American Free Trade Agreement (NAFTA) - Article(s) 1016.2
    (b) and 1016.2 (d);
    World Trade Organization - Agreement on Government Procurement
    (WTO-AGP) - Article XV (b).
    
    8.	Ownership of Intellectual Property
    
    Ownership of any Foreground Intellectual Property arising out of
    the proposed contract will vest in the Contractor.
    
    9. 	Period of the proposed contract or delivery date
    
    The proposed contract is for a period of one (1) year inclusive,
    from the date of award, with an irrevocable option to extend the
    period by up to two (2) additional period of one (1) year each,
    under the same terms and conditions. 
    
    10. 	Cost estimate of the proposed contract
    
    The total estimated value of the contract, including all option
    years, is $3,053,875.00(GST/HST included).
    
    11. 	Name and address of the pre-identified supplier
    
    Language Research Development Group
    1407, rue Saint-Alexandre
    Montreal, Quebec, H3A 2G3
    
    12. 	Suppliers' right to submit a statement of capabilities
    
    Suppliers who consider themselves fully qualified and available
    to provide the goods and services described in the ACAN may
    submit a statement of capabilities in writing to the contact
    person identified in this notice before the closing date. The
    statement of capabilities must clearly demonstrate how the
    supplier meets the advertised requirements.
    
    13. 	Closing date for a submission of a statement of capabilities
    
    The closing date and time for accepting statements of
    capabilities is March 23, 2015 at 2:00 p.m. Eastern Daylight
    Time.
    
    14.	Inquiries and submission of statements of capabilities
    
    Inquiries and statements of capabilities are to be directed by
    email to the following person:
    
    Contracting Authority: Mohamed Souleiman
    Address: Public Works and Government Services Canada (PWGSC)
    Portage III, 10C1, unit XX, Laurier Street - Gatineau, Quebec,
    K1A 0S5
    Email: Mohamed.Souleiman@pwgsc-tpsgc.gc.ca
    
    
    Delivery Date: Above-mentioned
    
    You are hereby notified that the government intends to negotiate
    with one firm only as identified above. Should you have any
    questions concerning this requirement, contact the contracting
    officer identified above.
    
    An Advance Contract Award Notice (ACAN) allows departments and
    agencies to post a notice, for no less than fifteen (15)
    calendar days, indicating to the supplier community that it
    intends to award a good, service or construction contract to a
    pre-identified contractor. If no other supplier submits, on or
    before the closing date, a Statement of Capabilities that meets
    the requirements set out in the ACAN, the contracting authority
    may then proceed with the award.  However, should a Statement of
    Capabilities be found to meet the requirements set out in the
    ACAN, then the contracting authority will proceed to a full
    tendering process.
    
    Suppliers who consider themselves fully qualified and available
    to provide the services/goods described herein, may submit a
    statement of capabilities in writing to the contact person
    identified in this Notice on or before the closing date of this
    Notice. The statement of capabilities must clearly demonstrate
    how the supplier meets the advertised requirements.
    
    The PWGSC file number, the contracting officer's name and the
    closing date of the ACAN must appear on the outside of the
    envelope in block letters or, in the case of a facsimile
    transmission, on the covering page.
    
    The Crown retains the right to negotiate with suppliers on any
    procurement.
    
    Documents may be submitted in either official language of Canada.

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • World Trade Organization Agreement on Government Procurement (WTO GPA)
    • Canada-Panama Free Trade Agreement
    • Agreement on Internal Trade (AIT)
    • Canada-Colombia Free Trade Agreement
    • Canada-Peru Free Trade Agreement (CPFTA)
    • North American Free Trade Agreement (NAFTA)

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    Contact information

    Contracting organization

    Organization
    Public Works and Government Services Canada
    Address
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Canada
    Contracting authority
    Souleiman, Mohamed
    Phone
    (819) 956-8348 ( )
    Address
    PSBID, PWGSC / DIASP,TPSGC
    11 Laurier St. / 11, rue Laurier
    10C1/Place du Portage, Phase III
    Gatineau, Québec, K1A 0S5

    Buying organization(s)

    Organization
    Royal Canadian Mounted Police
    Address
    73 Leikin Dr
    Ottawa, Ontario, K1AOR2
    Canada
    Bidding details

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    Summary information

    Notice type
    Advance Contract Award Notice
    Language(s)
    English, French
    Region(s) of delivery
    Alberta
    ,
    British Columbia
    ,
    Manitoba
    ,
    New Brunswick
    ,
    Newfoundland and Labrador
    ,
    Nova Scotia
    ,
    Ontario (except NCR)
    ,
    Prince Edward Island
    ,
    Quebec (except NCR)
    ,
    Saskatchewan
    ,
    National Capital Region (NCR)
    Procurement method
    Competitive – Open Bidding
    Selection criteria
    Consulting Services Regarding Matters of a Confidential Nature
    Commodity - GSIN
    Click the links below to see a list of notices associated with the GSIN codes.

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