Employee Assistance Program (EAP) Services

Trade Agreement: NONE
Tendering Procedures: The bidder must supply Canadian goods
and/or services
Competitive Procurement Strategy: Lowest/Lower Bid
Comprehensive Land Claim Agreement: Yes
Nature of Requirements: 
Employee Assistance Program (EAP) services

Canada Border Services Agency (CBSA) has a requirement for
Employee Assistance Program (EAP) services.  The CBSA, with the
participation of the union organisations, is committed to making
available a confidential and voluntary EAP, without prejudice to
job security or career progression, to employees who may be
experiencing personal, health or work-related issues.  The
purpose of this program is therefore to provide a variety of
consulting and professional services to the employees and their
dependants.  

The Contractor must provide the following EAP Services to
Clients including:
a)	Intake Services;
b)	Short-Term Counselling Services;
c)	Crisis Intervention Services;
d)	Specialized Consultation Services;
e)	Advisory Services;
f)	Critical Incident Stress Management (CISM) Services;
g)	Well-Being documentation;
h)	Orientation and Wellness Sessions;
i)	Newsletters;
j)	Promotional and information materials;
k)	National EAP Account Manager;
l)	Website and Secure Web Portal; and
m)	Facilities for face-to-face counselling and Advisory Services.

The period of the contract will be form December 1st, 2015 to
March 31, 2018 an option to extend the period by up to 3
additional periods of 1-year each.

The Federal Contractors Program (FCP) for employment equity
applies to this procurement.

This procurement is subject to the following Comprehensive Land
Claims Agreements: Inuvialuit, Gwich'in and Tlicho.
The contractor will make its best effort to use the applicable
CLCA business lists to source and procure any goods and/or
services and will, to the extent possible, employ CLCA
beneficiary people for the required labour.

Contracting Authority:
Bouchard, Suzy
Acquisitions Branch
11, rue Laurier, Gatineau (QC) K1A 0S5 (Phase III, 10C1)
819-956-1666
suzy.bouchard@tpsgc-pwgsc.gc.ca
Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any
procurement.

Documents may be submitted in either official language of Canada.