RCMP Insurance Plan Administrative Services

Trade Agreement: Canadian Free Trade Agreement (CFTA)
Tendering Procedures: The bidder must supply Canadian goods and/or services
Competitive Procurement Strategy: Best Overall  Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements: 

RCMP Insurance Plan Administrative Services

The Royal Canadian Mounted Police (RCMP) has a requirement for the administration of their Insurance Plans.  The Bidder must provide overall member support, data management and reporting on the RCMP Insurance Plans.  

The services include, but are not limited to:  
a) a personalized call centre with specialized staff; 
b) application and case management administration; 
c) data integrity and data management; 
d) integration of insurance data with systems and service providers         internal and external to the RCMP; 
e) communication with Plan Participants; 
f) manual and electronic claim administration capability; and 
g) development of an RCMP-specific website to allow membership         self-serve functionality, such as viewing of relevant plan         information, changes to their personal information, and the on-        line editing and printing of plan-related forms.  

The Bidder must provide the services in both official languages.

The period of the Contract is from December 14, 2020 to December 13, 2023, inclusive with the irrevocable option to extend the term of the Contract by up to 3 additional 2 year periods under the same terms and conditions. 

There is a security requirement associated with this requirement. 

The requirement is subject to the provisions of the Canadian Free Trade Agreement (CFTA)

The resulting Contract will not include deliveries of services within locations within Yukon, Northwest Territorites, Nunavut, Quebec, or Labrador that are subject to Comprehensive Land Claims Agreements (CLCAs).  Any requirements for deliveries of services within locations within Yukon, Northwest Territorites, Nunavut, Quebec, or Labrador that are subject to CLCAs will have to be treated as a separate procurement not forming part of the bid solicitation.

Bid Evaluation Period includes:
i.  Evaluation of received bids; and
ii. Personnel Security clearances completed by RCMP.

This solicitation uses Portable Document Format (PDF) technology. To access the PDF form, bidders must have a PDF reader installed. If bidders do not already have such a reader, there are several PDF readers available on the Internet.  It is recommended to use the latest free version of Adobe Reader to benefit all features of the interactive forms.

Bidders must download the form directly on their computer from the WEB Browser. When the download is completed, bidders must open the PDF file using the PDF Reader. If bidders do not download the PDF file on their computer, an error may be displayed and the tool may not work. If you are having trouble downloading the PDF file on your computer, it is possible to view the tool using the WEB browser Internet Explorer. Any other WEB browser will most likely not allow you to view the document. Otherwise, it is highly recommended to download the file on your computer to keep a local copy.
Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.