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Services professionnels pour projet d'intégration de la solution en gestion de relations clients

Solicitation number 20153124

Publication date

Closing date and time 2026/07/13 11:00 EDT

Status Status Open

Description
Investissement Québec (IQ) souhaite lancer un appel d’offres public afin d’octroyer un mandat de services professionnels pour soutenir l’évolution de sa plateforme Salesforce et l’intégration de celle-ci avec ses systèmes métiers. Le mandat vise principalement les composantes Salesforce utilisées par IQ, notamment Sales Cloud et Experience Cloud, pour les volets CRM (GRC) et Portail, au bénéfice de l’ensemble des lignes d’affaires.  Le projet vise à retenir une firme spécialisée en implantation et évolution Salesforce capable d’accompagner IQ sur les volets affaires et technologiques, en priorisant une approche pragmatique, alignée sur le modèle natif Salesforce, et centrée sur la livraison incrémentale. Le mandat doit permettre de maintenir la vélocité de livraison, de réduire les risques liés à la rotation des ressources et de soutenir un transfert de connaissances continu vers les équipes internes.

Contract duration

The estimated contract period will be 12 month(s).

Trade agreements

  • Canadian Free Trade Agreement (CFTA)
  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)

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Contact information

Contracting organization

Organization
Investissement Québec.
Contracting authority
soumissions depot
Bidding details

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Summary information

Notice type
Request for Proposal
Language(s)
French
Region(s) of delivery
Montréal
,
Capitale-Nationale (Québec)
Contract duration
12 month(s)
Procurement method
Competitive – Open Bidding

Support for small and medium businesses

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