After Hours Answering Services
Solicitation number SK-COR6378
Publication date
Closing date and time 2023/08/10 16:00 EDT
Last amendment date
Description
Submissions marked "COR6378 – After Hours Answering Services” will be received by the City of Regina, City Hall, Main Floor, Ambassadors Desk or 5th Floor, Procurement Branch, 2476 Victoria Avenue, P.O. Box 1790, Regina, Saskatchewan, S4P 3C8, no later than 2:00 p.m. Central Standard Time, on August 3, 2023.
This solicitation describes a requirement for the supply and delivery of after-hours answering services to assist City of Regina residents and City employees during non-core hours. The City requires live communications response during non-core hours, and support for work alone process 24 hours a day; 7 days a week; 365 day a year (24/7/365). Answering services to be provided include answering a dedicated after-hours and continuity of service phone line utilizing a specified City protocol (e.g. call greetings), forwarding calls, taking messages and information, logging customer contact information and inquiry details, contacting personnel via telephone, text and/or email, providing customer information, transferring information to the City or applicable business/vendor in a timely manner and provided work alone check-ins for employees.
Otherwise indicated, and subject to applicable exceptions and exclusions, this procurement is covered by:
Chapter 5 of the Canadian Free Trade Agreement
Chapter 19 of the Comprehensive Economic and Trade Agreement
Article 14 of the New West Partnership Trade Agreement
There will not be a public opening however the list of firm names who submitted a response will be posted to the Sasktenders website.
Contract duration
The estimated contract period will be 25 month(s).
Trade agreements
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Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
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Contact information
Contracting organization
- Organization
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City of Regina
- Address
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2476 Victoria Avenue, 5th Floor, PO Box 1790Regina, SK, S4P 3C8Canada
- Contracting authority
- Ha Nguyen
- Phone
- 306-777-7333
- Email
- hanguyen@regina.ca
Bidding details
Full details for this tender opportunity are available on a third-party site
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