Contact Centre as a Services (CCaaS) Supply Arrangement Refresh

Solicitation number BPM010227/23339

Publication date

Closing date and time 2023/10/03 14:00 EDT

Last amendment date

Status Status Expired

Description
Contact Centre as a Services (CCaaS) Supply Arrangement Refresh

Contract duration

Refer to the description above for full details.

Trade agreements

  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Panama Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canada-Honduras Free Trade Agreement
  • Canadian Free Trade Agreement (CFTA)
  • Canada-Ukraine Free Trade Agreement (CUFTA)
  • Canada-UK Trade Continuity Agreement (Canada-UK TCA)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Peru Free Trade Agreement (CPFTA)

Partner with another business

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Businesses interested in partnering for this tender opportunity:
Note: Information may not be available in both English and French. This is because the Official Languages Act does not apply.

Contact information

Contracting organization

Organization
Shared Services Canada
Address
90 Metcalfe Street
Ottawa, Ontario, K0A 0C3
Canada
Contracting authority
James,Graves
Phone
613-668-9563
Email
james.graves2@ssc-spc.gc.ca
Fax
(613) 960-6007
Address
400 Cooper Street Ottawa
National Capital Region
Ottawa, Ontario, K2P2N1
CANADA

Buying organization(s)

Organization
Shared Services Canada
Address
90 Metcalfe Street
Ottawa, Ontario, K0A 0C3
Canada
Bidding details

Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

Tender documents
Document title Amendment no. Language Unique downloads Date added
Form 1 - CCaaS Software Publisher Certification 003
English
 29
Form 2 - CCaaS Software Publisher Authorization Form 003
English
 21
Attachment 1.0 - SSC Standard Instructions for Procurement Documents 003
English
 25
Appendix E-1 - Security Classification Guide 003
English
 20
Annex J - Supply Arrangement (SA) 003
English
 26
Appendix I-1 - SOW Definitions 003
English
 30
BPM010227D - Request for Supply Arrangement (RFSA) Refresh - GCCS Stream 2 - Contact Centre as a Service 003
English
 86
Annex E - Security Requirements Check List (SRCL) 003
English
 23
Annexe G - SCSI Formulaire de soumission des fournisseurs 003
English
 20
Annex H - Statement of Work (SOW) 003
English
 60
Annex K - Resulting Contract Clauses Template 003
English
 21
Annexe J - Arrangement en Matiere d'approvissionment (AMA) 003
French
 3
Form 1 - CCaaS Software Publisher Certification 003
French
 3
Annexe G - SCSI Formulaire de soumission des fournisseurs 003
French
 3
BPM010227D - Request for Supply Arrangement (RFSA) Refresh - GCCS Stream 2 - Contact Centre as a Service 003
French
 19
CCaaS RFSA Refresh - Bid Solicitation Amendment 001 (EN) 003
English
 11
CCaaS RFSA Refresh - Bid Solicitation Amendment 002 (EN) (FR) 003
English
 4
CCaaS DAMA Rafraichissement Modification 002 (FR) 003
French
 1
CCaaS RFSA Refresh - Bid Solicitation Amendment 003 (EN) 003
English
 4
CCtqS DAMA Rafraichissement Modification 003 (FR) 003
French
 1
Appendice I-1 - Énoncé des travaux définitions 002
French
 2
Piece ci-Joint 1.0 - SPC instructions uniformisées concernant les documents d’approvisionnement 002
French
 4
Annexe H - Enoncé des travaux 001
French
 4
Formulaire 2 - Formulaire d'autorisation d'éditeur de logiciel CCtqS 001
French
 3
CCaaS DAMA Rafraichissement Modification 001 (FR) 001
French
 1
Annexe K - Modèle de clauses du contrat subséquent 000
French
 2
Annexe E - Liste de contrôle des exigences de sécurité (LVERS) 000
French
 3
Appendice E-1 - Guide de classification de sécurité 000
French
 3

Access the Getting started page for details on how to bid, and more.

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Summary information

Notice type
Request for Supply Arrangement
Language(s)
English, French
Region(s) of delivery
Canada
,
National Capital Region (NCR)
Region of opportunity
Canada, National Capital Region (NCR)
Procurement method
Competitive – Selective Tendering
Commodity - GSIN
Click the links below to see a list of notices associated with the GSIN codes.

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