Contract for GCSN Secure Network Hubs

Shared Services Canada’s Colocation Services Requirement in Canada
 

1. What is an ACAN: An ACAN is a public notice indicating to the supplier community that a             department or agency intends to award a contract for goods, services or construction to a                        pre-identified supplier, thereby allowing other suppliers to signal their interest in bidding, by            submitting a statement of capabilities. If no supplier submits a statement of capabilities that                   meets the requirements set out in the ACAN, on or before the closing date stated for in the ACAN, the contracting officer may then proceed with the award of a contract.

1. Corporate Capabilities

1. The vendor must currently have a minimum of 300 employees
2. The vendor must have an average annual revenue of at least $250,000,000.00CAD over the last 3 Years
3. The vendor must demonstrate a MINIMUM of 10 Years of experience providing the following:

4. The vendor must demonstrate experience supporting the following classes of clients:

5. The vendor must have a minimum of Three (3) Data Centers available in the Three (3) listed Municipalities and Provinces:

6. The vendor must be able to demonstrate that its Data Centers are designed and constructed to a MINIMUM Tier 3 standard as per the Uptime Institute tier classification or equivalent.  SSC reserves the right to deem what is considered equivalent.

7. The vendor must have a current Data Center presence in these markets. The addresses are as follows:

8. The vendor and/or Data Center facilities must currently hold the following certifications/attestations:

2. Technical Capabilities

1. Internet Exchange Provider (IXP) Services Requirements

1. The vendor must host one Internet Exchange (IX) listed below in each co-location facility:

1. TorIX - Toronto, Ontario – www.torix.ca;
2. QIX - Montreal, Quebec – www.qix.ca; and
3. VanIX - Vancouver, British Columbia – www.vanix.ca

2. Fibre Requirements

1. The vendor must provide fibre access in each co-location facility:

1. TorIX - Toronto, Ontario – www.torix.ca;
2. QIX - Montreal, Quebec – www.qix.ca; and
3. VanIX - Vancouver, British Columbia – www.vanix.ca

3. Cloud Exchange Provider (CXP) Service Requirements

1. The vendor must be an Authorized/Certified and Active Member of Partner Provider Program with the following Cloud providers listed on the Government of Canada’s “GC Cloud Services” website. The Cloud Providers include but are not limited to the following:

1. Amazon Web Services (AWS) Cloud
2. Microsoft Azure
3. ThinkOn
4. Oracle Cloud Infrastructure
5. Salesforce
6. IBM Cloud
7. ServiceNow Cloud
8. Google Cloud Platform

4. Operational Service and Support Requirements

1. The vendor must have a minimum of 5 Operations personnel available 24 x7 in each market consisting of the vendor’s dedicated technicians & technical support staff.
2. The vendor must have personnel with valid security clearance issued by the Government of Canada at Level II (Secret) in each market identified in the ‘Corporate Capability’ section.
3. The vendor must have provided bilingual (French and English) customer support using a dedicated toll free number to an organization with a minimum of 5,000 employees where the vendor provided that help desk support on a nationwide presence across Canada.
4. The vendor and/or its Core Team Member(s) must have continuously provided support, including onsite, operating 24 hours per day, 7 days per week, 365 days per year with a 4 hour or better response time, with available dedicated bilingual toll-free support.
5. The vendor must have a Self-Serve, Bilingual Customer Support/Customer Management Portal/Platform comprised of the following functions:

1. Customer Support – Service Ticketing Requests (Operations & Customer Care/Support, Configuration & Change Management);
2. Customer Support – Finance Ticketing Requests (Billing & Finance);

6. The vendor’s Self-Serve, Bilingual Customer Support/Customer Management Portal/Platform must catalog the following information:

• • October 24, 2023 @ 02:00 PM Eastern Daylight Time EDT

11.        Submission of Enquiries:
             All enquiries must be submitted no later than 3 calendar days before the ACAN closing date.

12.       Submission of statements of capabilities: Suppliers may inquire or submit a statement of               capabilities to:

            Maxime Imbert
            Senior Procurement Officer
            Shared Services Canada
             Telephone No.: 613-324-8903
             Email: Maxime.Imbert@ssc-spc.gc.ca  
           
             
           
 

• SSC Contract for GCSN Secure Network Hubs - Amendment 001