Client Experience Platform in support of the Digital Platform Modernization Phase 3

Contract number CW2323679

Contract value : CAD 12,982,786.92

Solicitation number WS3833985677

Contract award date 2023/07/14

Expiry date 2028/07/13

Amendment date 2025/07/16

Amendment type

Amendment

Contract details

This contract was awarded to:

Salesforce Canada

Client Experience Platform in support of the Digital Platform Modernization Phase 3

Business address: 10 Bay St, Suite 400

Toronto, Ontario, M5J 2R8

CA
Notice type: Request for Proposal
Contract instrument type: Contract
Procurement method: Competitive – Open Bidding
Language(s): English
,
French
Selection criteria: Highest Combined Rating of Technical Merit and Price
Region(s) of delivery: Canada

View the full contract history for Salesforce Canada.

Contract duration

The contract will be for a period of 60 month(s), from 2023/07/14 to 2028/07/13.

Commodity - UNSPSC

81111500 - Software or hardware engineering

Trade agreements

Canada-Peru Free Trade Agreement (CPFTA)
Canada-Colombia Free Trade Agreement
Canada-Ukraine Free Trade Agreement (CUFTA)
Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
Canada-Korea Free Trade Agreement (CKFTA)
Canadian Free Trade Agreement (CFTA)
World Trade Organization Agreement on Government Procurement (WTO GPA)
Canada-Panama Free Trade Agreement
Canada-Chile Free Trade Agreement (CCFTA)
Canada-Honduras Free Trade Agreement

Reason for limited tendering

A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

None

Contact information

Contracting organization

Organization: Department of Public Works and Government Services (PSPC)
Address: 11 Laurier St, Phase III, Place du Portage

Gatineau, Quebec, K1A 0S5

Canada

Contracting authority: Dooley, Ian (SPAC/PSPC)
Email: ian.dooley@tpsgc-pwgsc.gc.ca

Buying organization(s)

Organization: Department of Citizenship & Immigration (IRCC)
Address: 235 Queen Street

Ottawa, Ontario, K1A0H5

Canada

Related notices

Amendments made to this contract (1) A total of 1 amendments have been made to this contract. Click to expand Click to collapse

This is a list of the amendments made to contract

CW2323679 that is awarded to Salesforce Canada.

List of amendments made to this contract. The columns are sortable in ascending and descending order.
Amendment number	Contract value	Award date
000	CAD 12 982 786.92	2023/07/14

Tender notices (1) This contract has 1 related tender notices. Click to expand Click to collapse

List of related tender notices. The columns are sortable in ascending and descending order.
Title	Solicitation Number	Publication date	Closing date
Request for Proposal – Client Experience Platform in support of the Digital Platform Modernization Phase 3	WS3833985677	2023/01/19	2023/03/28

Contracts awarded (2) This contract has 2 related award notices. Click to expand Click to collapse

This is a list of other contracts that were awarded related to solicitation number WS3833985677. Click the link under “More details” to view the contract details.

List of related contracts awarded and their amendments. The columns are sortable in ascending and descending order.
Company name	Contract number	Amendment date	Award date	More details
Salesforce Canada	CW2323679	2025/07/16	2023/07/14	Viewthe details of contract CW2323679 for Salesforce Canada
Accenture Inc.	CW2269178	2025/07/16	2023/07/14	Viewthe details of contract CW2269178 for Accenture Inc.

Contract history (5) This contract has 5 related contracts. Click to expand Click to collapse

This is a list of other contracts that were awarded and their amendments. Click the link under “More details” to view the contract details.

List of other contracts awarded and their amendments. The columns are sortable in ascending and descending order.
Company name	Contract number	Amendment number	Award date	More details
Accenture Inc.	CW2269178	004	2023/07/14	Viewthe details of contract CW2269178 for Accenture Inc.
Accenture Inc.	CW2269178	003	2023/07/14	Viewthe details of contract CW2269178 for Accenture Inc.
Accenture Inc.	CW2269178	002	2023/07/14	Viewthe details of contract CW2269178 for Accenture Inc.
Accenture Inc.	CW2269178	001	2023/07/14	Viewthe details of contract CW2269178 for Accenture Inc.
Salesforce Canada	CW2323679	000	2023/07/14	Viewthe details of contract CW2323679 for Salesforce Canada

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Language selection

Client Experience Platform in support of the Digital Platform Modernization Phase 3

Contract duration

Total value of contract

Commodity - UNSPSC

Trade agreements

Reason for limited tendering

Contracting organization

Buying organization(s)