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Request for Proposal – Client Experience Platform in support of the Digital Platform Modernization Phase 3

Solicitation number WS3833985677

Publication date

Closing date and time 2023/03/28 14:00 EDT

Last amendment date

    AMENDMENT TO RESPONSE DEADLINE CLOSING TIME: Please disregard the Ariba Discovery posting response deadline closing time. All required supporting documentation and bid submission must be submitted by March 28, 2023 at 2:00p.m. EDT. All bids submitted after 2:00p.m. EDT will result in the bid being declared non-responsive. ATTENTION: The Request For Proposal closing date has been extended to March 28 2023, at 2:00PM EDT. Further time extension request will not be granted. All enquiries must be submitted in writing to the Contracting Authority via e-mail to, by no later than March 17, 2023 at 2:00PM EDT. Enquiries received after that date will not be answered. We ask Industry to limit their questions to only the amendments/changes that were issued during the week of March 13, 2023. This Request for Proposal is being issued by Public Works and Government Services Canada (PWGSC), on behalf of Immigration, Refugees and Citizenship Canada (IRCC), for a Client Experience Platform (CXP) in support of the Digital Platform Modernization (DPM) Programme. PWGSC is seeking to award two separate contracts; one contract to a Software-as-a-Service (SaaS) Publisher who will provide access to the Software-as-a-Service, cloud infrastructure, service operations, licensing, support and maintenance, and a separate task-based professional services contract to a System Integrator (SI) to configure and implement the CXP into production. Both Contractors must work in partnership to design, develop and implement the CXP.

    Contract duration

    The estimated contract period will be 240 month(s), with a proposed start date of 2023/04/14.

    Trade agreements

    • Canadian Free Trade Agreement (CFTA)
    • Canada-Chile Free Trade Agreement (CCFTA)
    • Canada-Colombia Free Trade Agreement
    • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
    • World Trade Organization Agreement on Government Procurement (WTO GPA)
    • Canada-Honduras Free Trade Agreement
    • Canada-Korea Free Trade Agreement (CKFTA)
    • Canada-Panama Free Trade Agreement
    • Canada-Peru Free Trade Agreement (CPFTA)
    • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
    • Canada-Ukraine Free Trade Agreement (CUFTA)

    Reason for limited tendering

    A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

    • None

    Partner with another business

    Are you interested in partnering with other businesses for this opportunity? Add your company to the list of businesses who are interested in partnering.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Businesses interested in partnering for this tender opportunity:
    Note: Information may not be available in both English and French. This is because the Official Languages Act does not apply.

    Contact information

    Contracting organization

    Department of Public Works and Government Services (PSPC)
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Contracting authority
    Hall, Stephanie (SPAC/PSPC)

    Buying organization(s)

    Department of Citizenship & Immigration (IRCC)
    235 Queen Street
    Ottawa, Ontario, K1A0H5
    Bidding details

    This tender opportunity is available on SAP Ariba.

    Note that there are no fees to access the information or bid on SAP Ariba.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Request for Proposal
    English, French
    Region(s) of delivery
    Contract duration
    240 month(s)
    Procurement method
    Competitive – Open Bidding
    Selection criteria
    Highest Combined Rating of Technical Merit and Price
    Commodity - UNSPSC
    Click the links below to see a list of notices associated with the UNSPSC.

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.


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