B.10. Help Desk Specialist
Solicitation number 5000072796-B
Publication date
Closing date and time 2023/05/09 14:00 EDT
Last amendment date
Description
The Chief Information Officer Branch (CIOB) of Natural Resources Canada (NRCan) has embarked on an Information Technology (IT) Service Management program to implement Information Technology Infrastructure Library (ITIL) best practices within its organization. The CIOB has adopted an IT Service Desk Service which provides the departmental clients with a single point of contact for informatics problems and queries related to office automation tools, products and services. Additionally, onsite Operations Support services are provided for IT support and mobile phone support.
Contract duration
The estimated contract period will be 12 month(s), with a proposed start date of 2023/06/01.
Trade agreements
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World Trade Organization Agreement on Government Procurement (WTO GPA)
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Canada-Chile Free Trade Agreement (CCFTA)
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Canada-Peru Free Trade Agreement (CPFTA)
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Canada-Colombia Free Trade Agreement
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Canada-Panama Free Trade Agreement
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Canada-Honduras Free Trade Agreement
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Canada-Korea Free Trade Agreement (CKFTA)
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Canadian Free Trade Agreement (CFTA)
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Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
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Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
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Canada-Ukraine Free Trade Agreement (CUFTA)
Reason for limited tendering
A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:
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None
Businesses interested in partnering for this tender opportunity:
Note: Information may not be available in both English and French. This is because the Official Languages Act does not apply.
Contact information
Contracting organization
- Organization
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Natural Resources Canada
- Address
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580 Booth Street,
Ottawa, Ontario, K1A 0E4Canada
- Contracting authority
- Raymond Thai
- Phone
- (343) 543-7427
- Email
- raymond.thai@NRCan-RNCan.gc.ca
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
Document title | Amendment no. | Language | Unique downloads | Date added |
---|---|---|---|---|
npp_tbips_nrcan-5000072796-B_en.pdf | 001 |
English
|
9 | |
spict_apm_rncan-5000072796-B_fr.pdf | 001 |
French
|
1 |
Access the Getting started page for details on how to bid, and more.