Maintenance on CanadaBuys

SAP Ariba will be down for scheduled maintenance at the times listed below. We apologize for any inconvenience. 

  • SAP Ariba on Saturday, December 14 from 7:00 pm until 11:00 pm (Eastern Time)   

SAP Ariba Discovery issue

SAP Ariba Discovery is having a delay with some RFXs and intermittent issues with the posting time in Ariba Discovery. We apologize for any inconvenience that this may have caused. 

If your tender is impacted, please contact the CanadaBuys Service Desk for assistance. 

Government Contact Centre Services (GCCS) Stream 1 : Enterprise Contact Centre Services ECCS

Solicitation number BPM010227/F

Publication date

Closing date and time 2023/10/20 14:00 EDT

Last amendment date


    Description

    Description of Requirements:

    The Government Contact Centre Services (GCCS) – Stream 1: Enterprise Contact Centre Services (ECCS) Request for Supply Arrangement (RFSA) Refresh is being issued by Shared Services Canada (SSC) to provide competitive ECCS services to SSC clients.
    The intent is to run an open RFSA Refresh solicitationl for new potential vendors to onboard as pre-qualified Suppliers under the ECCS SA and compete against subsequent solicitations issued under the Supply Arrangement.
    This procurement activity aims to broaden the list of Suppliers to enable competition and value for SSC clients and aligns to SSC’s Canada Free Trade Agreement (CFTA) obligations for Supply Arrangements.

    Enterprise Contact Centre Services (ECCS) was established to provide the capabilities and technology that allow internal/external stakeholders the ability to communicate with government service agent or automated self-service system. It includes network and management operational activities for the call centre infrastructure.

    This Supply Arrangement does not include contact centre agents in scope.

    Request for Supply Arrangements (RFSA) Phase:

    1. Canada intends to establish 1 Supply Arrangement per Qualified Respondents (QRs) for Stream 1: ECCS
    The scope of any subsequent procurements that may be issued under any resulting Supply Arrangements include Core Features, Extended Features, and any Contact Centre related features and services as determined by Canada.
    Subject to the provisions of this RFSA Refresh, Canada intends to issue the Supply Arrangement(s) with no fixed expiry date and to be used as long as SSC considers it useful to do so. Each resulting Contract issued pursuant to the Supply Arrangement(s) will represent a stand-alone Contract with its own term and expiry date.

    Security Requirements:

    This solicitation contains a requirement for vendor and personnel security screening at the following levels:

    Vendor Security Requirement:
    Protected A. Protected B document safe guarding.

    Personnel Security Requirement(s):
    Reliability, Secret.

    Trade Agreements:
    The requirement is subject to the following Trade Agreements:

    1. Canadian Free Trade Agreement;
    2. World Trade Organization Agreement on Government Procurement;
    3. Canada-Chile Free Trade Agreement;
    4. Canada-Colombia Free Trade Agreement;
    5. Canada-Peru Free Trade Agreement;
    6. Canada-Panama Free Trade Agreement;
    7. Canada-Honduras Free Trade Agreement; and
    8. Canada-Israel Free Trade Agreement.

    Procurement for Aboriginal Business:

    The requirement has not been identified as a set-aside to the Procurement Strategy for Aboriginal Business (PSAB).

    Comprehensive Land Claims Agreements (CLCAs):

    Subsequent solicitations issued under the resulting Supply Arrangement may consider contracting obligations that exist in Comprehensive Land Claim Agreement areas across Canada.

    P2P Submission:

    In order to submit a bid, bidders must email the contracting authority indicating their interest via P2P (BPM010227/F).
    Bidders can view solicitation documents within the P2P tool in the following solicitation: BPM010227/F.

    Bidders must be registered and logged into P2P in order to submit a bid.

    To register, please go to https://sscp2pspc.ssc-spc.gc.ca/page.aspx/en/buy/home/buy and click “Register Now”.

    Canada reserves the right to cancel the procurement process at any time.

    Contract duration

    The estimated contract period will be 96 month(s), with a proposed start date of 2023/09/07.

    Trade agreements

    • World Trade Organization Agreement on Government Procurement (WTO GPA)
    • Canada-Chile Free Trade Agreement (CCFTA)
    • Canada-Peru Free Trade Agreement (CPFTA)
    • Canada-Colombia Free Trade Agreement
    • Canada-Panama Free Trade Agreement
    • Canada-Honduras Free Trade Agreement
    • Canada-Korea Free Trade Agreement (CKFTA)
    • Canadian Free Trade Agreement (CFTA)
    • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
    • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
    • Canada-Ukraine Free Trade Agreement (CUFTA)

    Reason for limited tendering

    A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

    • None

    Partner with another business

    The functionality to add your company name to the list of interested businesses is temporarily unavailable.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Businesses interested in partnering for this tender opportunity:
    Note: Information may not be available in both English and French. This is because the Official Languages Act does not apply.

    Contact information

    Contracting organization

    Organization
    Shared Services Canada
    Address

    400 Cooper Street

    Ottawa, Ontario, K2P 2N1
    Canada
    Contracting authority
    Andrée Anne Malette
    Phone
    (343) 598-7993
    Email
    andree-anne.malette@ssc-spc.gc.ca
    Address

    400 Cooper Street

    Ottawa, Ontario, K2P 2N1
    Canada
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added
    001
    English
    30
    001
    French
    3
    001
    English
    32
    001
    French
    3
    001
    English
    27
    001
    French
    4
    001
    English
    91
    001
    French
    2
    001
    English
    49
    001
    French
    2
    001
    English
    34
    001
    French
    2
    001
    English
    32
    001
    French
    3
    001
    English
    42
    001
    French
    4
    001
    English
    48
    001
    French
    2
    001
    English
    37
    001
    French
    4
    001
    English
    57
    001
    French
    2
    001
    English
    35
    001
    French
    3

    Access the Getting started page for details on how to bid, and more.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Request for Supply Arrangement
    Language(s)
    English, French
    Region(s) of delivery
    Canada
    Region of opportunity
    Canada
    Contract duration
    96 month(s)
    Procurement method
    Competitive – Open Bidding
    Selection criteria
    Variations or combinations of the above methods

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

     

    Date modified: