Maintenance on CanadaBuys website

The CanadaBuys website will be down for scheduled maintenance at the times listed below. We apologize for any inconvenience.  

  • Friday, May 24, 7:00 pm until 11:00 pm (Eastern Time) 

  • Sunday, May 26, 7:45pm until 9:45 pm (Eastern Time) 

24/7 dissemination of Health Canada-issued risk communication documents

Solicitation number 1000249262

Publication date

Closing date and time 2023/09/22 14:00 EDT

Last amendment date




    24/7 dissemination of Health Canada-issued risk communication documents for health products targeted to healthcare professionals and healthcare institutions by either fax-out method generally or by email if appropriate.

    Solicitation Number: 1000249262

    1. The Purpose and Explanation of an ACAN
    An Advance Contract Award Notice (ACAN) allows Health Canada to post a notice for no less than fifteen (15) calendar days, indicating to the supplier community that a goods, services or construction contract will be awarded to a pre-identified contractor. If no other supplier submits, on or before the closing date, a Statement of Capabilities that meets the minimum requirements identified in the ACAN, the Contracting Authority may then proceed to award a contract to the pre-identified contractor.

    2. Rights of Suppliers
    Suppliers who consider themselves fully qualified and available to provide the services or goods described in this ACAN may submit a Statement of Capabilities demonstrating how they meet the advertised requirement. This Statement of Capabilities must be provided via e-mail only to the contact person identified in Section 12 of the Notice on or before the closing date and time of the Notice. If the Bidder can clearly demonstrate they possess the required capabilities, the requirement will be opened to electronic or traditional bidding processes.

    3. Proposed Contractor
    Professional Targeted Marketing (PTM)
    20 Torbay Rd.
    Markham, Ontario
    L3R 1G6

    4. Definition of Requirements or Expected Results
    The objective of this contract is to acquire services for the delivery of Health Canada-issued risk communications related to a health product to a targeted audience list of health professionals and to hospitals via fax-out or email on an as needed basis, with 24/7 capability.

    5. Minimum Requirements

    To provide a national fax broadcast service for Health Product Risk Communications (HPRCs) targeted to health professionals and healthcare institutions using the most comprehensive and current healthcare fax databases. This includes typesetting of Health Canada risk communication documents to be faxed to healthcare professionals and healthcare institutions, and fax transmittal confirmation, availability of service on a 24/7 basis, and in accordance with the Statement of Work.
    The supplier must have ten (10) years of experience providing national fax broadcast services to health professionals and hospitals.
    The average HPRC is 4 pages in length but can take up additional pages, depending on the content.
    Fax documents will be in black and white ink, set on white paper.
    The Contractor shall be responsible for:
    • maintaining comprehensive, current and accurate national databases of contact information (fax, mailing address, email address) for Canadian healthcare professionals and healthcare institutions, including both English and French targets
    o databases must be among the largest by industry standards and deeply segmented to include an extensive range of healthcare categories including, but not limited to:
    - hospitals and clinics (multiple nationwide lists including specialized categories)
    - pharmacies
    - healthcare professionals (specialized groups, associations, etc.)
    - regulators/agencies
    • providing expert advice on audience selection, communication channel selection and program optimization to develop tailored dissemination strategy for each HPRC.
    • providing fax broadcast service for HPRCs (on as needed basis), with fast turnaround time (typically within 24 hrs, and at MHPD’s request within 5 hours if urgent risk communication is required)
    • providing direct access to a contact after hours and on weekends, should an urgent situation arise
    • providing quotes for each fax broadcast job request from MHPD
    • verifying and ensuring documents from MHPD are complete and in proper format for fax broadcasting
    • working with MHPD to finalize documents to be fax broadcasted
    • sending MHPD a proof of the final documents to be fax broadcasted
    • faxing a “seed copy” of the fax documents to be distributed
    • adapting format/template of risk communication documents as per MHPD specifications
    • notifying MHPD when the fax broadcast is complete and providing verification/report of successful fax transmissions (pay per basis)

    Relevant Terms, Acronyms

    MHPD: Marketed Health Products Directorate
    HPRC: Health Product Risk Communication

    Contract duration

    The estimated contract period will be 24 month(s), with a proposed start date of 2023/10/01.

    Trade agreements

    • Please refer to tender description or tender documents

    Reason for limited tendering

    A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

    • None

    Partner with another business

    The functionality to add your company name to the list of interested businesses is temporarily unavailable.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    Health Canada

    200 Eglantine Driveway

    Ottawa, ON, K1A 0K9
    Contracting authority
    Yvonne Murphy
    (343) 543-1965

    200 Eglantine Driveway

    Ottawa, ON, K1A 0K9
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added

    Access the Getting started page for details on how to bid, and more.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Advance Contract Award Notice
    English, French
    Region(s) of delivery
    Region of opportunity
    Contract duration
    24 month(s)
    Procurement method
    Advance Contract Award Notice
    Selection criteria
    Not applicable
    Commodity - UNSPSC
    Click the links below to see a list of notices associated with the UNSPSC.

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.


    Date modified: