Health Assessment and Accommodation Services

The Canada Revenue Agency (CRA) administers tax laws for the Government of Canada and for most provinces and territories, and administers various social and economic benefit and incentive programs delivered through the tax system.

The CRA employs over 43,000 employees across Canada. The CRA has a legislated responsibility to provide accommodation and applicable benefits to employees where required. Through its Early Intervention and Return to Work (EIRTW) Program, the CRA supports employees dealing with an injury, illness, disability or medical condition, and assists them in maintaining or regaining their ability to remain at, or return to work, to perform and be productive in the workplace.

In order to effectively manage its cases of injury/illness, the CRA requires the services and expertise of medical professionals. When it is not possible to obtain the required medical information from the employee’s own physician or health practitioner, the CRA purchases external services for fitness to work evaluations (FTWE) (or functional abilities evaluation), consultative services and other services.

The CRA’s legislated responsibility to provide accommodation also extends to the employer’s obligation to take measures to eliminate disadvantages to employees and prospective employees who apply on staffing processes. As a result, the CRA sometimes requires psychoeducational assessments that will determine an employee’s functional abilities and whether accommodations are required to complete assessments in the context of staffing processes.

As the medical industry evolves, the CRA is looking for a better understanding of the available medical/disability management services, such as processes, timelines and deliverables to efficiently respond to the needs of its employees and to management’s expectations.

DISCLAIMER

Responding to this Request for Information (RFI) is not a prerequisite to receiving or being eligible to bid on any Request for Proposal (RFP). Any RFP will be advertised on the Government Electronic Tendering Service (GETS) commonly referred to as Buy and Sell (https://buyandsell.gc.ca/).

This RFI is not to be construed as a solicitation for tenders or proposals. No contract or other form of commitment will be entered into based on responses to this RFI. This RFI is not considered as authorization by the Canada Revenue Agency (CRA) to undertake any work that would result in costs to CRA.

Nothing in this RFI shall be construed as a commitment from CRA to issue an RFP for this solution. CRA may use non-proprietary information provided in its review and/or in the preparation of any formal RFP. All responses will be held by CRA on a confidential basis (subject to applicable federal legislation) and remain the property of CRA once they have been received. CRA may reproduce or photocopy or transcribe the response and any non-proprietary supporting documentation for the purpose of its review and/or inclusion in any resulting RFP document. Contractors responding to this RFI may be invited to a meeting to further clarify their responses to questions provided herein.

CRA shall not be bound by anything stated herein. CRA reserves the right to change, at any time, any or all parts of the requirements, as it deems necessary. CRA also reserves the right to revise its procurement approach, as it considers appropriate, either based upon information submitted in response to this RFI or for any other reason it deems appropriate.

Responses to this RFI will not be used to pre-qualify or otherwise restrict participation in any future procurement process (e.g. an RFP). Responses will not be formally evaluated.

CRA will not reimburse any expenditure incurred in preparing responses and participating in the presentation sessions related to this RFI.

Respondents must note that this list of questions is not exhaustive, and respondents are invited to provide any additional information that might prove useful and/or beneficial to the CRA.

RESPONSES

The vendor must provide a contact name, email address and telephone number when submitting their response.

Respondents are requested to submit responses by email to Steve Gilroy at Steve.Gilroy@cra-arc.gc.ca by October 22, 2018, 2:00 PM, Eastern Daylight Time (EDT).

While electronic submissions are preferred, respondents may also submit a hard copy of their response to the following address.

Canada Revenue Agency

Bid Receiving Unit

Ottawa Technology Centre

Receiving Dock

875 Heron Road, Room D-95

Ottawa, ON K1A 1A2

Telephone No: (613) 941-1618

The Bid Receiving Unit of CRA is open Monday to Friday inclusive, between the hours of 07:30 and 15:30, excluding those days that the federal government observes as a holiday.

ENQUIRIES

All enquiries regarding this RFI must be submitted via email to Steve.Gilroy@cra-arc.gc.ca