Level 3 – Operations Support Specialist

TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS)

GSIN: D302A INFORMATICS PROFESSIONAL SERVICES

Reference Number:

IC189837

Solicitation Number:

IC189837

Organization Name:

Innovation, Science and Economic Development Canada

Solicitation Date:

2018-10-03

Closing Date:

2018-10-18 2:00 PM Eastern Daylight Time EDT

Anticipated Start Date:

2018-11-14

Estimated Delivery Date:

N/A

Estimate Level of Effort: 

 240 days per resource

Contract Duration:

The initial contract period will be from date of contract award and ends November 15, 2019 with four (4) irrevocable options to extend it for one (1) year periods.

Solicitation Method:

Competitive

Applicable Trade Agreements:

WTO-AGP, NAFTA, CFTA, Canada-Chile, Canada-Colombia, Canada-Panama, Canada-Peru

Comprehensive Land Claim Agreement Applies: No

Number of Contracts: 1

Requirement Details

Tendering Procedure: Selective Tendering

This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the following category:

One (1) Level 3 – Operations Support Specialist.

The following SA Holders have been invited to submit a proposal:

1. Accenture

2. ADGA Group Consultants Inc.

3. Adirondack/Valcom/FlexEdge in JV

4. Calian Ltd.

5. CGI Information Systems and Management Consultants Inc.

6. Compugen Incorporated

7. IBM Canada Inc.

8. MAXIMUS Canada Services, Inc.

9. Maxsys Staffing & Consulting Inc.

10. MGIS Inc., B D M K Consultants Inc IN JOINT VENTURE

11. RS Tech Systems Inc

12. Spaghetti Logic Inc.

13. TekSystems Canada Inc.

14. TPG Technology Consulting Ltd.

15. Veritaaq Technology House Inc.

1. MANDATE

Innovation, Science and Economic Development Canada (ISED), formerly Industry Canada, works with Canadians in all Innovation, Science and Economic Development Canada (ISED) formerly Industry Canada works with Canadians in all areas of the economy and in all parts of the country to improve conditions for investment, enhance Canada’s innovation performance, increase Canada’s share of global trade and build a fair, efficient and competitive marketplace.

This includes managing Canada’s airwaves and overseeing its bankruptcy, incorporation, intellectual property and measurement systems; providing financing and industry research tools to help businesses develop, import and export; encouraging scientific research; and protecting and promoting the interests of Canadian consumers.

2. ORGANIZATION

The mandate of the Chief Information Office (CIO) branch of the Digital Transformation Services Sector, of Innovation, Science and Economic Development Canada (ISED) is to maximize ISED's business performance through modern and progressive management of information technology (IT) services, policies, and resources. The CIO Branch is specifically responsible for:

1. 1. • Establishing IM/IT strategies and policies that support the overall mandate of the Department and are consistent with established funding envelopes;

      • Aligning IM/IT resources with departmental priorities and IM/IT plans through a practical governance structure;

      • Providing high-quality, affordable IM/IT services to departmental business partners;

      • Providing high-quality and responsive support to departmental IM/IT users;

      • Establishing department-wide technology standards and architecture to maximize opportunities for horizontal investments in IM/IT across the department; and

      • Directing and supporting a program of IM activities to ensure the effective and efficient management of information within Innovation, Science and Economic Development Canada.

        The Application Support and Maintenance Division (ASMD) within CIO is responsible for the development of solutions and applications as well as the maintenance of existing systems to support ISED business units. Services are delivered through the following organizational directorates:

      • CIPO Application Development and Support Directorate (CIPOADSD)

      • Application Services Directorate (ASD)

      • Database Support and STS Development Directorate(DSSTSDD)

         

1. PROJECT OVERVIEW

    

The objective of the Patent Law Treaty (PLT) Project is to ratify the World Intellectual Property Organization (WIPO) Patent Law Treaty. Prior this ratification, CIPO has to amend the Canadian Patent Act and Rules to comply with some requirements of the Patent Law Treaty. In order for the CIPO to be able to administer the revised Patent Act and Rules, changes will have to be made to CIPO's IT systems.

The PLT project is follows legislative work regarding the amendments to the Canadian Patent Act and Rules in view of the PLT ratification. The legislative work will use a phase sequential approach, as the steps are chronological. As the final versions of the Patent Act and then the Patent Rules amendments, which are driving some requirements, will be available later on in the project, the IT systems will use a modular approach. 

The project has a requirement for a Senior Operations Support Specialist who will provide expertise in Information Management/Technology (IM/IT) mainframe environments.

3. SCOPE OF WORK / KEY ACTIVITIES

The Senior Operations Support Specialist will provide operational support and services to the project. Their duties will include but not be limited to the following tasks, services and deliverables:

• Adhere to Industry Canada application deployment processes using the Release Management System as and when required (including outside of business hours/weekends);

• Participate in the project analysis, development, integration, testing, configuration, tuning and implementation;

• Prepare and execute z/OS mainframe jobs to perform DB2 database binds, CICS load library refreshes and application table modifications in all environments;

• Data corrections (insert, update & delete) on patent, user and workstation information in the production environment;

• Provide expertise on z/OS file allocation and dataset storage space;

• Provide z/OS application deployment expertise and participate in the ongoing optimization of the deployment tools and processes;

• Provide expertise relating to the set-up and configuration of QMF report process including the customization of SQL components (queries, forms, procedures, triggers and outputs) and the scheduling via Tivoli Workload Scheduler;

• Provide expertise relating to the set-up and configuration of IBM Content Manger 8;

• Maintain the JCL for scheduled jobs;

• Provide expertise on Elixir print font, forms and overlays for the project development, test and production environment;

• Plan, develop and implement technical frameworks and strategies for access and security to the CIPO mainframe, midrange and web applications to meet the project requirements;

• Provide expertise relating to LDAP and RACF mainframe security (including policies, procedures, definitions, updates, user set-up, group definitions, maintenance of security profiles, and security activity reports);

• Monitor client access security event logs, forecast demands and make recommendations on system improvements;

• Prepare, participate and review the development of process documents including:

  • Project plans

  • Operation plans

  • Application integration plans

  • Release schedule,

  • Productivity improvements

  • Application log files

  • Guides

  • Ad-hoc documentation

• Monitor, troubleshoot, report and resolve problems;

• Provide audit request responses;

• Participate in threat risk assessments;

• Test and co-ordinate solutions implementation;

• Collaborate with the Applications Architecture team; and

• Provide statistics, performance and status reports to the project management team.

  4. WORK LOCATION

  The contractor will carry out the work on Industry Canada premises located at 235 Queen Street, Ottawa, Ontario.

  5. PERIOD OF CONTRACT

Initial Contract Period: Contract award to November 15, 2019 and 4 option year periods

• Bidders may submit a bid for one resource category.

• The work is currently being performed by a contracted resource

Security Requirement: Common PS SRCL #19 applies

Minimum Corporate Security Required: Designated Organization Screening (DOS)

Minimum Resource Security Required: Secret

Contract Authority

Name: Suzanne Gauthier

Phone Number: 343-291-3077

Email Address: suzanne.gauthier@canada.ca

Inquiries

Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.

NOTE: Task‐Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.‐NCRIMOS@pwgsc.gc.ca