Reporting Centre - Toronto

This requirement is for: The Correctional Service of Canada, Central Ontario District, Toronto and surrounding area.

Trade agreement: This procurement is not subject to any trade agreement.

Tendering procedures: All interested suppliers may submit a bid.

Competitive Procurement Strategy: lowest priced compliant bid.

Set-aside under the Procurement Strategy for Indigenous Business: This procurement is not subject to any set-asides for Indigenous Suppliers.

Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement.

Security Requirements: This contract includes security requirements.

Nature of Requirements:

The following is a summary of the statement of work for this requirement.

The Correctional Service Canada has a requirement to provide a Reporting Centre to provide enhanced supports and intervention to cases that present increased risk and/or needs while on parole or Long Term Supervision Order (LTSO) release in the community. The Reporting Centre will serve to provide additional intervention and support resources for offenders on supervision with CSC in the community. The work will involve the following:

1.1 Background

The Reporting Centre was developed to provide support for offenders who require additional interventions, counselling or connection to community resources while on parole release in the community. The Reporting Centre can also function to provide after business hour/weekend supports to further promote the reintegration needs and goals of offenders in the community. The Reporting Centre services focus on the supervision of high needs and/or high risk cases; conditionally-released or LTSO offenders with residency conditions at Community Residential Facility/ Community Correctional Centre (CRF/CCC) or those in transition from CRF/CCC residency to independent living. These services provide assistance to the Parole/CRF staff in dealing with offenders who require increased counselling and/or hands on support to access/connect to various community resources in meeting their community reintegration needs and goals. The Reporting Centre may also provide post suspension interventions that allow for alternatives to parole revocation. 

1.2 Objectives:

To ensure that offenders have access to a Reporting Centre offering an interview setting which would provide supervision, support and assessment to high needs/higher risk offenders in keeping with generally accepted community practices, professional standards and Correctional Service of Canada’s Commissioner’s Directives.

1.3 Tasks:

The Contractor must:

• Provide an office site, accessible by public transit, consisting of a large meeting/reception area and separate office/interview rooms. 

• In addition, services must be able to be provided to offenders in the community, who are unable to access the direct Reporting Centre office location, based on lack of and/or limited access to public transportation from their home, or other case specific factors that may reduce their mobility to the Reporting Centre.

• Provide Reporting Centre Services up to 8 hours per day, 7 days per week Monday to Sunday. 

• Five (5) days of the week must have operating hours between 10am and 6pm; and two (2) days of the week must have operating hours between 12pm and 8pm. 

• The schedule of operating days and hours will be agreed upon at contract award.

• Operating days and hours may be adjusted with two weeks notice, and the prior written approval of the project authority.

• Provide two (2) case management workers to facilitate Reporting Centre services.

• Case management workers must have experience in delivering correctional programs; case management; reintegration services; assessment skills regarding human behaviour and/or working with high risk offender populations. In addition, Reporting Centre staff must have work experience and/or training, or have lived-experience, to be able to provide specialized supports to the needs of CSC’s diverse offender populations, including Black, racialized, Indigenous, or gender-diverse offenders.

• One staff must have work experience and/or training with a women’s centered approach to corrections. This staff member must also have knowledge of the risk management principles in dealing with federally sentenced female offenders, in order to provide gender responsive services and support to the female offender population.

• Receive Reporting Centre referrals from Correctional Service Canada.

• Meet directly with CSC referred offenders on an agreed and as required basis, determined between the Correctional Service Canada and the Reporting Centre staff.

• Meetings are to be based on an assessment of the supervised offender’s specific reintegration needs, risk factors and Community Strategy/Correctional Plan.

• Develop and/or provide support for offender access to culturally specific community services, focused on the specific ethno-cultural needs of the diverse offender population in the Central Ontario District. Particular focus should be made to develop culturally relevant community connections to support reintegration goals for Black, racialized, Indigenous or gender-diverse offenders.

• Work to provide offenders with links to agency partnerships and community resources that support reintegration, focused on their specific needs.

• Meetings and assessments between caseworker and offender will be documented on offender’s casework records and available to the applicable Parole Officer, within 5 working days of the Reporting Centre contact with the offender.

• Meetings will provide service that includes individual counselling for released offenders, links and direct support in accessing community resources and/or crisis support if required.

• Case conference with offender’s Parole Officer no less than once per month to provide a status report on the offender’s case, regarding compliance and any assessment of the case or intervention provided/required.

• Immediately advise Correctional Service Canada of any assessment of increased risk and/or violation of Special Conditions, which presents an immediate risk to public or personal safety.

• Notify the Parole Officer as soon as possible but at latest by the end of the shift via email, of any indication of an increased risk to reoffend, concerns relating to supervision or Special Conditions, or an offender failing to attend a scheduled appointment.

• Provide “per use” public transit fares for offender travel relating to the Reporting Centre. 

1.4 Deliverables:

The Contractor must:

• All offender Reporting Centre contact(s) by phone or in-person are to be documented; including assessment of the interview/contact between the case management worker and the offender, and is available to the Parole Officer through the entry of Casework Records into the Offender Management System (OMS), by the case management worker.

• The Casework Records will be entered into OMS within 5 working days of the interview with the offender.

• The Contractor/Case Management Worker will be responsible for finalizing Casework Records. The quality and integrity of the Casework Records data will be monitored by the Correctional Service of Canada.

• Case conference with offender’s Parole Officer no less than once per month to provide a status report on the offender’s compliance and any assessment of the case or intervention provided/required. 

• The Case Management Worker to be available to consult with Parole Officers regarding the supervised offender’s status as required.

• At the request of the Parole Officer, the Contractor will provide a progress summary report to support release or suspension recommendations.

• The contactor will provide the Project Authority with a written monthly Utilization Report; including name of offender and the referring CSC Parole Office/Officer, release type, and the date(s) and reason for the offender Reporting Centre visit(s). In addition, an annual summary of all services provided to offenders supervised by Correctional Services Canada will be provided between March 20 - March 31^st  each year, identifying the various community resources utilized, trends in offender needs and/or reintegration patterns obtained through the provision of Reporting Centre services to the offenders.

1.5 Location of work:

a. The Contractor must perform the work at the contractor's place of business, or within the community setting, and/or in the offender’s area of residence.

b. Travel:

i. Travel from the Reporting Centre to; a Correctional Service of Canada office or a community service agency, to provide services to offenders in the community unable to access the direct Reporting Centre office location, will be reimbursed as per the current approved National Joint Council (NJC) Travel Directive. Travel costs must have prior approval from the Project Authority.

1.6 Public Transit Assistance:

Upon receipt of invoices, CSC will reimburse actual expenses related to public transit assistance for CSC supervised offenders. The contractor must provide details of all expenditures supported by proof of payment (e.g. receipts and payment vouchers) with each invoice. Acceptable transit costs are limited to “per use” public transit fares, and are subject to the Project Authority’s approval.

1.7 Language of Work:

The Contractor must perform all work in English.

Term of Contract

Period of the Contract: The Work is to be performed during the period of October 1, 2022 to September 30 2023 with the option to renew for four (4) additional one-year periods.

File Number: 21480-28-4144166

Contracting Authority: Monika Alexander

Telephone number: 647.234.2934

Facsimile number:

E-mail: monika.alexander@csc-scc.gc.ca

NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by downloading the solicitation document and associated documents from Buyandsell.gc.ca/tenders.

The Crown reserves the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada (English or French).

After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person.

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