Request for Information On Cloud Services Terms and Conditions Template

The Government of Canada has received feedback from industry and various GC cloud stakeholders that include, but are not limited to the following:

• Terms and conditions across various cloud procurements are not consistent.

• Traditional Standard Acquisition Clauses and Conditions do not always align with Cloud Service offerings.

In response to the feedback received, the Government of Canada has drafted cloud terms and conditions/templates in order to provide GC Clients and Partners with a standardized cloud terms and conditions template. The result is that the template:

• Allows for consistency in the cloud terms and conditions and templates used across various GC Departments and Agencies; 

• Provides a flexible contracting mechanism which can be adjusted based on various cloud use-cases and cloud service delivery models;

• Accounts for cloud industry best practices through lessons learned from previous cloud solicitations, which were used in the development of the standardized template; and, 

• Reduces the use of “traditional” standard acquisition clauses which are not relevant to cloud. 

The Government of Canada would like to use the standard template where possible for future cloud requirements, which may include bid solicitations for Requirement Confirmation Requests (RCR) under the GC Cloud Framework Agreement (FA) and/or contracts issued under the FA’s Marketplace, as well as bid solicitations and/or contracts issued against the GC Cloud Software as a Service Supply Arrangement (RFSA). Canada is seeking feedback from suppliers in order to continuously improve how cloud procurement is conducted.

Annex H & I are meant to fulfill Accessibility requirements and are also included for feedback.

Amendment 001 includes the Security Obligations, updates the Security Classification Guide and offers Commercial Confidential meetings.

Amendment 002 is to account for the change from Eastern Daylight Time to Eastern Standard Time.