Conferencing & Operator Assisted Services (COAS)
Solicitation number 105809
Publication date
Closing date and time 2023/01/31 13:00 EST
Description
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1) Overview
SSC intends to procure a fully outsourced contract for the following 3 services:
- audio conferencing,
- web conferencing, and
- operator assisted services with the following 2 Streams (Stream 2 will be an optional future solution):
- Stream 1: Services are provided by the Vendor’s own conferencing platform(s)
- (Option for future) Stream 2: Services are provided by the Vendor’s resources leveraging the Government of Canada’s conferencing platforms
Reference Posting:
https://buyandsell.gc.ca/procurement-data/tender-notice/PW-21-00979048
https://buyandsell.gc.ca/procurement-data/tender-notice/PW-22-00983706
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Conferencing & Operator Assisted Service (COAS)
November 21, 2022 UPDATE and Question
Since a portion of the COAS services will be cloud-based, there is an additional security assessment required.
We are providing links that further describe this assessment:
Cloud security risk management (ITSM.50.062) - Canadian Centre for Cyber Security
ITSM.50.100 CSP Information Technology Security Assessment Process
The top ranked bidder will be required to have their Cloud Service Provider’s services assessed under the ITSM.50.062 Cloud Security Risk Management prior to Contract Award.
- Have you or your Cloud Service Provider been assessed under the ITSM.50.062 Cloud Security Risk Management?
- If not, are you in the process of being assessed?
We anticipate that the draft Solicitation documents will be posted to Buy and Sell prior to December 31, 2022 and that an opportunity to host one 1-on-1 sessions for questions on or clarifications to the draft Solicitation documents will become available in January 2023.
If you have any questions, please contact the Contracting Authority Eric Vanasse – eric.vanasse@ssc-spc.gc.ca
Contract duration
Refer to the description above for full details.
Trade agreements
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World Trade Organization Agreement on Government Procurement (WTO GPA)
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Canada-Panama Free Trade Agreement
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Canada-Korea Free Trade Agreement (CKFTA)
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Canada-Honduras Free Trade Agreement
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Canadian Free Trade Agreement (CFTA)
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Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
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Canada-Ukraine Free Trade Agreement (CUFTA)
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Canada-Chile Free Trade Agreement (CCFTA)
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Canada-Colombia Free Trade Agreement
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Canada-Peru Free Trade Agreement (CPFTA)
Contact information
Contracting organization
- Organization
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Shared Services Canada
- Address
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90 Metcalfe StreetOttawa, Ontario, K0A 0C3Canada
- Contracting authority
- Vanasse, Eric
- Phone
- 514-607-8519
- Email
- Eric.Vanasse@ssc-spc.gc.ca
Buying organization(s)
- Organization
-
Shared Services Canada
- Address
-
90 Metcalfe StreetOttawa, Ontario, K0A 0C3Canada
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
Document title | Amendment no. | Language | Unique downloads | Date added |
---|---|---|---|---|
coas_summary_-_buy_and_sell_-_eng_-_nov_21_nov_2022_am_edits.pdf | 000 |
English
|
27 | |
coas_summary_-_buy_and_sell_-_french_-_nov_21_nov_2022_am_edits.pdf | 000 |
French
|
6 |
Access the Getting started page for details on how to bid, and more.