Transcription Services

Trade Agreement: Canadian Free Trade Agreement (CFTA)
Tendering Procedures: The bidder must supply Canadian goods and/or services
Competitive Procurement Strategy: Best Overall  Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements: 

The purpose of this Request for Standing Offer (RFSO) is to establish a Department Individual Standing Offer (DISO) for Transcription Services, on an "as-and-when-requested" basis, of client supplied audio/video recordings. The offeror must provide at least one or both of the following types of transcription services:

1) On an "if and when requested basis", provide verbatim transcripts of client provided audio / video including speeches, press conferences, interviews etc. (excludes court and legal proceedings and radio /TV transcripts)

2) On an "if and when requested basis", provide verbatim transcripts of client provided audio / video of public hearings, inquiries, tribunals etc. conducted by Federal government departments, commissions and agencies (excludes onsite court reporting)

The RFSO contains 2 streams and offerors have the option to submit an offer for either stream 1 OR stream 2 OR both stream 1 and stream 2. For each stream, offerors also have the option to submit offers for English transcription services and /or for French transcription services and /or bilingual (English and French) transcription services. 

STREAM 1: GENERAL (English and/ or French and/or Bilingual transcription services option) - verbatim transcripts of client provided audio / video of events including speeches, press conferences, interviews etc. (excludes court and legal proceedings and radio /TV transcripts)

STREAM 2: LEGAL AND COURT PROCEEDINGS (English and/ or French and/or Bilingual transcription services option)- verbatim transcripts of client provided audio / video of public hearings, inquiries, tribunals (excludes onsite court reporting)

Separate Standing Offers will be issued to qualified offerors, for each stream 1 and stream 2, and for languages (English and/or French and /or Bilingual) selected by the offerors.

The period of the standing offer is from January 31st, 2019 to December 31, 2019 with optional four (4) additional one year periods.

The requirement is subject to the provisions of the Canadian Free Trade Agreement (CFTA).

The requirement is limited to Canadian services.

The Request for Standing Offers (RFSO) is to establish National Master Standing Offers for the requirement detailed in the RFSO, to the Identified Users across Canada, excluding locations within Yukon, Northwest Territories, Nunavut, Quebec, and Labrador that are subject to Comprehensive Land Claims Agreements (CLCAs). Any requirement for deliveries to locations within CLCAs areas within Yukon, Northwest Territories, Nunavut, Quebec, or Labrador will have to be treated as a separate procurement, outside of the resulting standing offers. 

This RFSO allows offerors to use the epost Connect service provided by Canada Post Corporation to transmit their offers electronically. Offerors must refer to Part 2 of the RFSO entitled Offeror Instructions and Part 3 of the RFSO entitled Offer Preparation Instructions, for further information on using this method.

Security Requirements 

There are security requirements associated with the requirement of the Standing Offer. For additional information, see Part 6 - Security, Financial and Insurance Requirements, and Part 7 - Standing Offer and Resulting Contract Clauses. For more information on personnel and organization security screening or security clauses, offerors should refer to the Contract Security Program of Public Works and Government Services Canada (http://www.tpsgc-pwgsc.gc.ca/esc-src/introduction-eng.html) website.

The security requirement for each call-up will be determined by the Project Authority and will depend on the nature of work bring transcribed. Security requirements for individual call-ups will range from no security required to up to Protected A / B and may include personnel, facility and / or IT security. 

Phased Bid Compliance Process

The Phased Bid Compliance Process applies to this requirement.

Anticipated migration to an e-Procurement Solution (EPS)

Canada is currently developing an online EPS for faster and more convenient ordering of goods and services. In support of the anticipated transition to this system and how it may impact any resulting Standing Offer that is issued under this solicitation, refer to 7.15 Transition to an e-Procurement Solution (EPS).

The Government of Canada’s press release provides additional information. 


Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.