911 Call System Upgrade, Various Locations, Alberta

Trade Agreement: CETA / WTO-AGP / CPTPP / NAFTA / CFTA / FTAs with Peru / Colombia / Panama / Korea
Tendering Procedures: All interested suppliers may submit a bid
Competitive Procurement Strategy: Best Overall  Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements: 

911 Call System Upgrade, Various Locations, Alberta

The RCMP have a requirement to enhance the current Telus Digital Centrex telephone environment to meet CRTC mandates as well as to improve operator health and wellness. The objective of this contract is to supply, install, and configure a new NG-911, NENA i3 Compliant, compatible call handling system in both the Edmonton and Red Deer Operational Communications Centers (OCCs), including training and technical support in the usage and management of the system.

The period of the contract is five (5) years with five (5), one (1) year options.

All deliverables for Edmonton, AB must be received on or before 2020-03-31.

All deliverables for Red Deer, AB m must be received on or before 2020-05-31.


The requirement is subject to the provisions of the World Trade Organization Agreement on Government Procurement (WTO-AGP), the North American Free Trade Agreement (NAFTA), the Canada-European Union Comprehensive Economic and Trade Agreement (CETA), and the Canadian Free Trade Agreement (CFTA)

The Contractor is required to have all persons working on site to be security cleared at the level of Facility Access with Escort as verified by the Personnel Security Unit (PSU) of the Royal Canadian Mounted Police (RCMP).  The Contractor SHALL NOT remove or make copies of any DESIGNATED or CLASSIFIED information or assets from the identified work site(s).

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.