Temporary Help Services

Trade Agreement: Agreement on Internal Trade (AIT)
Tendering Procedures: All interested suppliers may submit a bid
Attachment: YES (MERX) Electronic
Competitive Procurement Strategy: Lowest/Lower Bid
Comprehensive Land Claim Agreement: No
Nature of Requirements: 
Temporary Help Services (THS) in Ontario (excluding the National
Capital Area)

This requirement is for the provision of temporary help services
to federal government departments and agencies for one or more
of the geographical Areas listed in Annex "A", on an as and when
requested basis.

There are 18 geographical Areas within the Ontario region: 
ON Barrie/ Borden/ Collingwood/ Owen Sound/ Parry Sound
ON Brockville/ Prescott
ON Burlington/ Hamilton/ Milton/ Jerseyville/ Dundas/ Stoney
Creek/ Grimsby/ Chatham/ Windsor
ON Cornwall
ON Guelph/ Kitchener
ON Kingston
ON London
ON Niagara Falls/ St.Catharines/ Welland
ON North Bay/ Sudbury
ON Pembroke
ON Peterborough
ON Sarnia
ON Sault Ste. Marie
ON Thunder Bay
ON Timmins
ON Toronto
ON Trenton/ Belleville

Offerors are to provide separate offers for each of the
geographical Areas where they wish to provide services. 

There are 4 temporary help services categories: 

Administrative Support,
Professional and Administrative,  
Technical and Operational, 
Telecommunications and Engineering Services. 

These categories are further broken down into classifications
viewable at:
http://ont-sat-ths.tpsgc-pwgsc.gc.ca/procedures/services-eng.cfm

Temporary help services may be required from Standing Offer
Holders who provide the services of employees to others on a
temporary basis when the incumbent employee is absent for a
period of time; during a temporary workload increase, or when a
position is in the process of being staffed.  

Offers will be accessible to Identified Users through an
electronic catalogue.  
This electronic catalogue will be refreshed semi-annually (every
6 months) to enable new offerors the ongoing opportunity to
qualify for a Standing Offer, and to enable existing Standing
Offer Holders to revise their rates or contacts, or qualify for
additional Areas.  An updated Notice of Proposed Procurement
(NPP) and a Request for Standing Offer (RFSO) will be posted on
the Buy and Sell website after the close of each solicitation.  

The period for making call-ups against the Standing Offer is
from June 1, 2014 to May 31, 2015, with the right to request 2
additional one year periods.

There is a security requirement associated with this
requirement.  For additional information, consult Part 6 -
Security, and Part 7A - Standing Offer. For more information on
personnel and organization security screening or security
clauses, offerors should refer to the Canadian Industrial
Security Directorate (CISD), Industrial Security Program of
Public Works and Government Services Canada
(http://ssi-iss.tpsgc-pwgsc.gc.ca/index-eng.html) website.

The requirement is limited to Canadian goods and/or services.

This procurement includes a Voluntary Set-Aside for Aboriginal
Business. 
ALL NEW OFFERORS:

Separate and complete offers must be provided per geographical
Area for which offerors are wishing to provide services.

In addition, only one offer per geographical Area, per Offeror
will be accepted and evaluated.  If more than one offer is
received per geographical Area, Canada will choose which offer
to evaluate.

1.	Offeror's commercial office for each geographical Area:

(i)  	Offerors must demonstrate that they provide services from
a fully-operational, permanent, commercial office in each
geographical Area for which they are submitting an offer. 

(ii) 	Offerors must demonstrate that they operate their
commercial office during normal business
hours (a minimum of 7.5 hours per day, any time from 7:30 a.m.
to 5:30 p.m.) in each geographical Area for which they are
submitting an offer.

2.	Commercial office staff:

(i)  	Offerors are to demonstrate that they maintain a minimum
staff of two (2) full-time employees in their commercial office
in each geographical Area for which they are submitting an offer.

3.	Offeror standard response times:

Offerors must demonstrate how they will meet the following:

(i)  	Reply to an Identified User's queries within forty-eight
(48) hours.

Dispatch an appropriate resource to the identified client site
within 48 hours 80% of the time. 

4.	Offeror's Corporate experience related to classifications
offered:

Offerors must demonstrate that they have been in business for at
least one (1) year; and

Must demonstrate that they have previously provided one or more
of the offered classifications for a minimum of three (3) months.

5.	Offeror process for testing candidates:

The Offeror must describe the tools, procedures and instruments
in place to test for the various skills and aptitudes for the
types of classifications offered, for example:

(i) 	What hard and soft skill tests are administered by the
Offeror;

6.	Offeror's Quality Control Process:

Offerors must describe their firm's current internal quality
control process to evaluate overall service of the firm/company;
and the performance of the temporary help employees.

THIS PROCESS MUST INCLUDE:

(i)  	assessment of temporary help employee during assignment;
and

(ii)  	assessment of temporary help employee and your company,
after assignment
Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any
procurement.

Documents may be submitted in either official language of Canada.