Temporary Help Services

Trade Agreement: Agreement on Internal Trade (AIT)
Tendering Procedures: All interested suppliers may submit a bid
Competitive Procurement Strategy: 
Comprehensive Land Claim Agreement: No
Nature of Requirements: 

Temporary Help Services

Temporary Help Services (THS) in Ontario (excluding the National Capital Area)
This requirement is for the provision of temporary help services to federal government departments and agencies for one or more of the geographical Areas listed in Annex "A", on an as and when requested basis.
There are 18 geographical Areas within the Ontario region:
ON Barrie/ Borden/ Collingwood/ Owen Sound/ Parry Sound
ON Brockville/ Prescott
ON Burlington/ Hamilton/ Milton/ Jerseyville/ Dundas/ Stoney Creek/ Grimsby/ Chatham/ Windsor
ON Cornwall
ON Guelph/ Kitchener
ON Kingston
ON London
ON Niagara Falls/ St.Catharines/ Welland
ON North Bay/ Sudbury
ON Pembroke
ON Peterborough
ON Sarnia
ON Sault Ste. Marie
ON Thunder Bay
ON Timmins
ON Toronto
ON Trenton/ Belleville

Offerors are to provide separate offers for each of the geographical Areas where they wish to provide services.
There are 4 temporary help services categories:
Administrative Support,
Professional and Administrative,
Technical and Operational,
Telecommunications and Engineering Services.

These categories are further broken down into classifications viewable at:
http://ont-sat-ths.tpsgc-pwgsc.gc.ca/procedures/services-eng.cfm

Temporary help services may be required from Standing Offer Holders who provide the services of employees to others on a temporary basis when the incumbent employee is absent for a period of time; during a temporary workload increase, or when a position is in the process of being staffed.
Offers will be accessible to Identified Users through an electronic catalogue.
This electronic catalogue will be refreshed semi-annually (every 6 months) to enable new offerors the ongoing opportunity to qualify for a Standing Offer, andto enable existing Standing Offer Holders to revise their rates or contacts, or qualify for additional Areas. An updated Notice of Proposed Procurement (NPP) and a Request for Standing Offer (RFSO) will be posted on the Buy and Sell website after the close of each solicitation.
The period for making call-ups against the Standing Offer is from December 1, 2016 to May 31, 2017.
There is a security requirement associated with this requirement. For additional information, consult Part 6 - Security, and Part 7A - Standing Offer. For more information on personnel and organization security screening or security clauses, offerors should refer to the Canadian Industrial Security Directorate (CISD), Industrial Security Program of Public Works and Government Services Canada (http://ssi-iss.tpsgc-pwgsc.gc.ca/index-eng.html) website.
The requirement is limited to Canadian goods and/or services.
This procurement includes a Voluntary Set-Aside for Aboriginal Business.

ALL NEW OFFERORS:

Separate and complete offers must be provided per geographical Area for which offerors are wishing to provide services.
In addition, only one offer per geographical Area, per Offeror will be accepted and evaluated. If more than one offer is received per geographical Area,Canada will choose which offer to evaluate.
1. Offeror's commercial office for each geographical Area:
(i) Offerors must demonstrate that they provide services from a fully-operational, permanent, commercial office in each geographical Area for which they are submitting an offer.
(ii) Offerors must demonstrate that they operate their commercial office during normal business
hours (a minimum of 7.5 hours per day, any time from 7:30 a.m. to 5:30 p.m.) in each geographical Area for which they are submitting an offer.
2. Commercial office staff:
(i) Offerors are to demonstrate that they maintain a minimum staff of two (2) full-time employees in their commercial office in each geographical Area for which they are submitting an offer.
3. Offeror standard response times:
Offerors must demonstrate how they will meet the following:
(i) Reply to an Identified User’s queries within forty-eight (48) hours.
(i) Dispatch an appropriate resource to the identified client site within 48 hours 80% of the time.
4. Offeror’s Corporate experience related to classifications offered:
(i) Offerors must demonstrate that they have been in business for at least one (1) year; and
(ii) Must demonstrate that they have previously provided one or more of the offered classifications for a minimum of three (3)months.
In order to demonstrate compliance with this criterion the Bidder must provide a list and brief description of past or present contracts or clients to which it has provided the services of each of the relevant classifications including the start and end period.
5. Offeror process for testing candidates:
The Offeror must describe the tools, procedures and instruments in place to test for the various skills and aptitudes for the types of classifications offered, for example:
(i) What hard andsoft skill tests are administered by the Offeror;
6. Offeror’s Quality Control Process:
Offerors must describe their firm's current internal quality control process to evaluate overall service of the firm/company; and the performance of the temporary help employees.
THIS PROCESS MUST INCLUDE:
(i) assessment of temporary help employee during assignment; and
(ii) assessment of temporary help employee and your company, after assignment

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.