National Service Call Centre (NCSS) Temporary Resources

Solicitation number EQ732-190583/A

Publication date

Closing date and time 2018/09/19 14:00 EDT

Last amendment date


    Description
    Trade Agreement: Canadian Free Trade Agreement (CFTA)
    Tendering Procedures: All interested suppliers may submit a bid
    Competitive Procurement Strategy: Best Overall  Proposal
    Comprehensive Land Claim Agreement: No
    Nature of Requirements: 
    
    Public Services and Procurement Canada (PSPC) requires the supply of 12, and up to a maximum of 40, reliability security-cleared, bilingual, call-centre temporary personnel on a shift-basis to the National Service Call Centre (NSCC) located at 4900 Yonge Street, Toronto, Ontario. 
    
    The resources will be required on an as-and-when requested basis from the date of Standing Offer Issuance to July 31 2019 with an option to extend for 3, one-year periods. It is anticipated that 3 standing offers will be issued as a result of this request for standing offers.
    
    There are security requirements associated with the requirement of the Standing Offer. For additional information, see Part 6 - Security, Financial and Insurance Requirements, and Part 7 - Standing Offer and Resulting Contract Clauses. For more information on personnel and organization security screening or security clauses, offerors should refer to the Contract Security Program of Public Works and Government Services Canada (http://www.tpsgc-pwgsc.gc.ca/esc-src/introduction-eng.html) website.
    
    The Offeror must meet the requirements, which include, but are not limited to:
    
    - Must have a minimum of 2 consecutive years of experience within the last 6 years in supplying resources to contact centres of similar size or larger.
    - Must provide resources that meet the language, security, experience and other requirements.
    - Must meet with the NSCC on a monthly basis while there are active Call-ups against the Standing Offer.
    
    The requirement is subject to the provisions of the Canadian Free Trade Agreement.
    
    The requirement is limited to Canadian goods and/or services.
    
    Delivery Date: Above-mentioned
    
    The Crown retains the right to negotiate with suppliers on any procurement.
    
    Documents may be submitted in either official language of Canada.

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • Canadian Free Trade Agreement (CFTA)

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    Contact information

    Contracting organization

    Organization
    Public Works and Government Services Canada
    Address
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Canada
    Contracting authority
    Adler Brooks, Julie
    Phone
    (905) 615-2467 ( )
    Email
    julie.adlerbrooks@pwgsc.gc.ca
    Fax
    () -
    Address
    Ontario Region
    33 City Centre Drive
    Suite 480
    Mississauga, Ontario, L5B 2N5

    Buying organization(s)

    Organization
    Public Works and Government Services Canada
    Address
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Canada
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added
    002
    French
    2
    002
    English
    14
    001
    French
    2
    001
    English
    18
    000
    French
    7
    000
    English
    60

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    Summary information

    Notice type
    Request for Proposal
    Language(s)
    English, French
    Region(s) of delivery
    Ontario (except NCR)
    Procurement method
    Competitive – Open Bidding
    Selection criteria
    Highest Combined Rating of Technical Merit and Price
    Commodity - GSIN
    Click the links below to see a list of notices associated with the GSIN codes.

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