National Service Call Centre (NCSS) Temporary Resources
Solicitation number EQ732-190583/A
Publication date
Closing date and time 2018/09/19 14:00 EDT
Last amendment date
Description
Trade Agreement: Canadian Free Trade Agreement (CFTA) Tendering Procedures: All interested suppliers may submit a bid Competitive Procurement Strategy: Best Overall Proposal Comprehensive Land Claim Agreement: No Nature of Requirements: Public Services and Procurement Canada (PSPC) requires the supply of 12, and up to a maximum of 40, reliability security-cleared, bilingual, call-centre temporary personnel on a shift-basis to the National Service Call Centre (NSCC) located at 4900 Yonge Street, Toronto, Ontario. The resources will be required on an as-and-when requested basis from the date of Standing Offer Issuance to July 31 2019 with an option to extend for 3, one-year periods. It is anticipated that 3 standing offers will be issued as a result of this request for standing offers. There are security requirements associated with the requirement of the Standing Offer. For additional information, see Part 6 - Security, Financial and Insurance Requirements, and Part 7 - Standing Offer and Resulting Contract Clauses. For more information on personnel and organization security screening or security clauses, offerors should refer to the Contract Security Program of Public Works and Government Services Canada (http://www.tpsgc-pwgsc.gc.ca/esc-src/introduction-eng.html) website. The Offeror must meet the requirements, which include, but are not limited to: - Must have a minimum of 2 consecutive years of experience within the last 6 years in supplying resources to contact centres of similar size or larger. - Must provide resources that meet the language, security, experience and other requirements. - Must meet with the NSCC on a monthly basis while there are active Call-ups against the Standing Offer. The requirement is subject to the provisions of the Canadian Free Trade Agreement. The requirement is limited to Canadian goods and/or services. Delivery Date: Above-mentioned The Crown retains the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada.
Contract duration
Refer to the description above for full details.
Trade agreements
-
Canadian Free Trade Agreement (CFTA)
Partner with another business
The functionality to add your company name to the list of interested businesses is temporarily unavailable.
This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.
Contact information
Contracting organization
- Organization
-
Public Works and Government Services Canada
- Address
-
11 Laurier St, Phase III, Place du PortageGatineau, Quebec, K1A 0S5Canada
- Contracting authority
- Adler Brooks, Julie
- Phone
- (905) 615-2467 ( )
- Email
- julie.adlerbrooks@pwgsc.gc.ca
- Fax
- () -
- Address
-
Ontario Region
33 City Centre Drive
Suite 480Mississauga, Ontario, L5B 2N5
Buying organization(s)
- Organization
-
Public Works and Government Services Canada
- Address
-
11 Laurier St, Phase III, Place du PortageGatineau, Quebec, K1A 0S5Canada
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
| Document title | Amendment no. | Language | Unique downloads | Date added |
|---|---|---|---|---|
| ABES.PROD.PW_TOR.B304.F7584.EBSU002.PDF | 002 |
French
|
2 | |
| ABES.PROD.PW_TOR.B304.E7584.EBSU002.PDF | 002 |
English
|
14 | |
| ABES.PROD.PW_TOR.B304.F7584.EBSU001.PDF | 001 |
French
|
2 | |
| ABES.PROD.PW_TOR.B304.E7584.EBSU001.PDF | 001 |
English
|
18 | |
| ABES.PROD.PW_TOR.B304.F7584.EBSU000.PDF | 000 |
French
|
7 | |
| ABES.PROD.PW_TOR.B304.E7584.EBSU000.PDF | 000 |
English
|
60 |
Access the Getting started page for details on how to bid, and more.
Related notices
Contracts awarded (3) This tender notice has 3 related award notices. Click to collapse
This is a list of other contracts that were awarded related to solicitation number EQ732-190583/A. Click the link under “More details” to view the contract details.
Company name
|
Contract number
|
Amendment date
|
Award date
|
More details |
|---|---|---|---|---|
| BAGG INC. | EQ732-190583/001/TOR | Not available | 2018/11/16 | Viewthe details of contract EQ732-190583/001/TOR for BAGG INC. |
| The Bell Telephone Company of Canada or Bell Canada/La Compagnie de Téléphone Bell du Canada ou Bell Canada | EQ732-190583/003/TOR | Not available | 2018/11/16 | Viewthe details of contract EQ732-190583/003/TOR for The Bell Telephone Company of Canada or Bell Canada/La Compagnie de Téléphone Bell du Canada ou Bell Canada |
| HR Associates Incorporated | EQ732-190583/002/TOR | Not available | 2018/11/16 | Viewthe details of contract EQ732-190583/002/TOR for HR Associates Incorporated |
Contract history (8) This tender notice has 8 related contracts. Click to collapse
This is a list of other contracts that were awarded and their amendments. Click the link under “More details” to view the contract details.
Eligibility and terms and conditions
Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.
Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.
Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.
