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Administrative Services

Solicitation number 24062-180558/C

Publication date

Closing date and time 2020/02/28 14:00 EST

Last amendment date

    Trade Agreement: NONE
    Tendering Procedures: All interested suppliers may submit a bid
    Competitive Procurement Strategy: N/A - P&A/LOI Only
    Comprehensive Land Claim Agreement: No
    Nature of Requirements: 
    For Public Service Health Care Plan (PSHCP) Administrative Services Only (ASO) Requirement
    GSIN: L004CV
    Public Works and Government Services Canada - Services and Technology Acquisition Management Sector (STAMS) on behalf of Treasury Board of Canada Secretariat (TBS).
    The PSHCP ASO Contract Period will be defined following further internal and industry consultations. It is anticipated that Canada will issue a single contract for a period of eight years, with options to extend by one additional option period of two years plus two additional option periods of one year each, for a total of 12 consecutive years.
    SOLICITATION METHOD: Request for Information #2 (RFI#2)
    This is not a bid solicitation. This RFI #2 will not result in the award of any contract. Potential suppliers of any goods or services described in this RFI #2 should not reserve stock or facilities, nor allocate resources, as a result of any information contained in this RFI #2. Whether or not a potential supplier responds to this RFI #2 will not preclude that supplier from participating in any future procurements. Also, the procurement of any goods and services described in this RFI #2 will not necessarily follow. This RFI #2 is simply intended to provide information to Industry with respect to the subject matter described in this RFI #2.
    On behalf of its client the Treasury Board of Canada Secretariat (TBS), Public Works and Government Services Canada (PWGSC) has a requirement for a third party contractor to provide administrative services only (ASO) claims processing and other related services for the Public Service Health Care Plan (PSHCP) as further described in this RFI#2.
    The purpose of this RFI#2 is to:
    a) Inform industry of Canada’s decision to adopt an Agile Engagement Approach Process (AEP) for the PSHCP ASO requirement. 
    b) share details on Canada’s Agile Engagement Process (AEP);
    c) invite Industry to register for the AEP; and
    d) provide an updated procurement timeline.
    The PSHCP is an optional private health care plan sponsored by the Government of Canada for the benefit of its employees, pensioners, and their eligible dependents (see membership information below). The PSHCP is operated on a self-insured basis. The contemplated contractor will be responsible for the adjudication and payment of eligible claims in accordance with the PSHCP Plan Directive, Communiqués, and Bulletins and for providing services as specified in any resulting contract. "The terms and conditions governing the benefits of the PSHCP are set out in the PSHCP Plan Directive and the Summary Of PSHCP Plan Changes Not Included In The Plan Directive. The current PSHCP Plan Directive (dated April 1, 2006) is available from the National Joint Council Web site at: 
    The PSHCP provides supplementary health care protection, including emergency benefits while traveling and emergency travel assistance services, as well as hospital benefits (I, II and III levels) for members and their eligible dependents who are covered under a provincial/territorial health insurance plan.
    The PSHCP provides reimbursement for a range of health-related goods and services that are not provided through private insurance plans, provincial or territorial insured health coverage or other publicly funded programs. As of December 31, 2017, the PSHCP had over 670,000 members (of which over 324,000 are retired members) and covers approximately 1.5 million Canadians with a total annual expenditures of approximately $1.22B. It is the largest employer-sponsored health care plan in Canada.
    Membership in the PSHCP includes employees, the dependents of members of the Canadian Forces and the Royal Canadian Mounted Police, Members of Parliament, Senators, the Governor General, Lieutenant Governors, Federal Judges, employees of a number of designated separate employers.
    Membership is available to pensioners receiving pensions under a number of federal pension statutes, including the Public Service Superannuation Act (PSSA), the Canadian Forces Superannuation Act (CFSA), the Defence Services Pension Continuation Act (DSPCA), the RCMP Superannuation Act (RCMPSA), the RCMP Pension Continuation Act (RCMPPCA), the Judges Act (JA), the Members of Parliament Retiring Allowances Act (MPRAA), the Governor General's Act (GGA), the Diplomatic Service (Special) Superannuation Act (DS(S)SA), the Lieutenant Governors Superannuation Act (LGSA) and the Special Retirement Arrangements Act (SRAA).
    Membership is also offered to a number of Canadian Forces Veterans or their survivors who would not otherwise be eligible for PSHCP coverage.
    The PSHCP offers services in both official languages.
    Respondents are requested to provide RFI#2 responses in accordance with the instructions set out in RFI#2.
    In addition to the information and instructions provided in the LOI and RFI #1, Canada is incorporating for the PSHCP ASO requirement, the Agile Engagement Process (AEP).  The aim of the AEP is to more effectively provide Industry with time to review and provide feedback on draft documents.  In lieu of the traditional process, whereby Canada would wait to amass documents prior to sharing them with Industry via Buy&Sell, the AEP will facilitate the releasing of various draft PSHCP ASO solicitation documents on an iterative basis.  That is, various draft documents will be shared with Industry as and when they become available.  Registered participants will be e-mailed the documents directly.
    To participate in the AEP, interested suppliers must respond by registering for the AEP.  This requires them to submit a signed and completed copy of the AEP Registration Form to the Contracting Authority, via e-mail.
    There are no security requirements associated with this RFI#2.
    Name: Michael Randall
    Public Works and Government Services Canada Health Services Projects Division, Acquisitions Branch Services and Technology Acquisition Management Sector Les Terrasses de la Chaudière, 10 Wellington Street, 5th Floor Gatineau, Quebec, Canada K1A 0S5
    Telephone No.: 613-558-1053
    Email Address:
    Name: Soun You
    Public Works and Government Services Canada Special Procurement Initiatives Directorate Les Terrasses de la Chaudière, 10 Wellington Street, 5th Floor Gatineau, Quebec, Canada K1A 0S5
    Telephone No.: (613) 408-6402
    Email address:
    All enquiries and other communications regarding this RFI#2 requirement and associated industry engagement activities must be submitted exclusively to either one or both of the Contracting Authorities named above. RFI#2 RESPONDENTS ARE ADVISED THAT "BUYANDSELL.GC.CA" IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF RFI#2 DOCUMENTS. AS SUCH, INTERESTED PARTIES SHOULD CONTINUE TO MONITOR "BUYANDSELL.GC.CA" FOR FUTURE UPDATES, CHANGES OR AMENDMENTS TO THIS RFI#2 SOLICITATION.
    This PWGSC office provides procurement services to the public in both official languages.
    The Crown retains the right to negotiate with suppliers on any procurement.
    Documents may be submitted in either official language of Canada.
    Delivery Date: Above-mentioned
    The Crown retains the right to negotiate with suppliers on any procurement.
    Documents may be submitted in either official language of Canada.

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • No trade agreements are applicable to this solicitation process

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    Contact information

    Contracting organization

    Public Works and Government Services Canada
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Contracting authority
    Randall, Michael
    (613) 558-1053 ( )
    Terrasses de la Chaudière 5th Floor
    10 Wellington Street
    Gatineau, Gatineau, K1A 0S5

    Buying organization(s)

    Treasury Board of Canada
    90 Elgin Street
    Ottawa, Ontario, K1A0R5
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added

    Access the Getting started page for details on how to bid, and more.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Request for Information
    English, French
    Region(s) of delivery
    British Columbia
    New Brunswick
    Newfoundland and Labrador
    Nova Scotia
    Northwest Territories
    Nunavut Territory
    Ontario (except NCR)
    Prince Edward Island
    Quebec (except NCR)
    National Capital Region (NCR)
    Procurement method
    Competitive – Open Bidding
    Selection criteria
    Not applicable

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