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SAP ActiveEmbedded Support Services

Solicitation number G9931-130010/A

Publication date

Closing date and time 2013/09/09 14:00 EDT


    Description
    Trade Agreement: WTO-AGP/NAFTA/AIT/Canada FTAs with
    Peru/Colombia/Panama
    Tendering Procedures: All interested suppliers may submit a bid
    Attachment: None
    Non-Competitive Procurement Strategy: Exclusive Rights
    Comprehensive Land Claim Agreement: No
    Vendor Name and Address: 
    SAP Canada Inc.
    4120 Yonge Street, Suite 600
    Toronto Ontario
    Canada
    M2P2B8
    Nature of Requirements: 
    
    
    
    
    
    
    
    
    
    
    
    Advance Contract Award Notice  (ACAN)
     FOR 
    HRSDC ERP-SAP IMPLEMENTATION PROJECT  SAP ActiveEmbedded
    SERVICES 
    
    
    
    
    
    ACAN G9931-130010/A for SAP ActiveEmbedded Services
    1.	Advance Contract Award Notice (ACAN)
    An ACAN is a public notice indicating to the supplier community
    that a department or agency intends to award a contract for
    goods, services or construction to a pre-identified supplier,
    thereby allowing other suppliers to signal their interest in
    bidding, by submitting a statement of capabilities. If no
    supplier submits a statement of capabilities that meets the
    requirements set out in the ACAN, on or before the closing date
    stated in the ACAN, the contracting officer may then proceed
    with the award to the pre-identified supplier.
    2.	Requirements Definition 
    Human Resources and Skills Development Canada (HRSDC) has a
    requirement for SAP ActiveEmbedded services for the delivery of
    the SAP implementation project.
    This requirement for SAP ActiveEmbedded services is to assist
    HRSDC as the lead system integrator in designing, developing,
    implementing, configuring, and maintaining the SAP Software
    components that comprise the HRSDC SAP Architecture in the SAP
    landscape.
    These activities will include tasks and deliverables as detailed
    in Annex A - Requirements Definition and will be subject to
    deadlines and constraints as per a detailed project plan and
    pending internal project approvals.
    The SAP ActiveEmbedded will consist of an embedded support team
    consisting of a SAP Engineering Architect and a SAP Technical
    Quality Manager, one remote coordinator and SAP engineering
    support services, which will include SAP Safeguarding, Solution
    Management Optimization, Empowering, Solution Architect and
    Rapid Prototyping services.  These services will offer an
    enhanced engagement to optimize the current HRSDC SAP software
    installations.  These services will be required for the four
    HRSDC SAP installations listed here:
    ·	20655527
    ·	20655528
    ·	20655529
    ·	20655530
    The contractor will require access to the software codes to
    perform the work.
    3.	Criteria for assessment of the Statement of Capabilities
    (Minimum Essential Requirements)
    Any interested supplier must demonstrate by way of a Statement
    of Capabilities that it meets the requirements found in
    Attachment A - Assessment Criteria.
    4.	Applicability of the trade agreements to the procurement
    This procurement is subject to the following trade agreements:
    ·	Agreement on Internal trade (AIT)
    ·	World Trade Organization - Agreement on Government Procurement
    (WTO-AGP)
    ·	North American Free Trade Agreement (NAFTA)
    5.	Set-aside under the Procurement Strategy for Aboriginal
    Business
    There is no provision for an Aboriginal Set-Aside for this
    procurement.
    6.	Comprehensive Land Claims Agreement(s) 
    This procurement is not subject to a Comprehensive Land Claims
    Agreement.
    7.	Justification for the Pre-Identified Supplier
    SAP Canada has been identified as the supplier of the SAP Active
    Embedded services due to required access to the source code and
    to the existing SAP installations at HRSDC. 
    SAP is the core ERP software being utilized by HRSDC ERP. This
    requirement is for additional software support services to be
    provided uniquely by SAP personnel and experts who have the
    training, knowledge and understanding of the SAP source codes
    and functionality required to provide this level of support.
    The ActiveEmbedded Service can only be provided by SAP due to
    the following:
    ·	SAP is the developer of the solution and is the sole
    organization having access to the software source code.  It is
    the only organization having the engineering know-how and
    experience required to resolve the SAP technical integration
    issues.  
    ·	SAP is the only organization having the technical expertise
    and toolset to provide remote technical diagnostics and
    corrections.  SAP Active Global Support is the only organization
    within the SAP ecosystem supporting all SAP installations from
    all over the world.
    ·	The ERP-SAP project is on a very tight schedule and only SAP
    can resolve the technical integration issues within the
    prescribed timeframe.
    ·	SAP Canada has been actively involved in all the GOC SAP
    implementations and is the only organization who can proactively
    act on ERP-SAP technical integration risks and issues.
    ·	Since HRSDC is the Systems Integrator, it must the software
    developer as technical partner for the implementation of this
    comprehensive SAP solution. 
    ·	As part of its licensing agreement, HRSDC has procured the
    "standard" Enterprise Support.  SAP is the only organization who
    can seamlessly complement Enterprise Support through the SAP
    ActiveEmbedded services.
    8.	Government Contracts Regulations Exception(s) 
    Section 6 (d) of the Government Contract Regulations is being
    invoked in this procurement as only one person is capable of
    performing the contract.
    9.	Exclusions and/or Limited Tendering Reasons
    Articles 506.12(a) and 506.12(b) of AIT are applicable on the
    basis of limited tendering due to compatibility with existing
    products, to recognize exclusive rights, such as exclusive
    licenses, copyright and patent rights, or to maintain
    specialized products that must be maintained by the manufacturer
    or its representative, and where there is an absence of
    competition for technical reasons and the goods or services can
    be supplied only by a particular supplier and no alternative or
    substitute exists, respectively.  
    
    Articles 1016.2(b) and 1016.2(d) of NAFTA are applicable on the
    basis of limited tendering due to where, for works of art, or
    for reasons connected with the protection of patents, copyrights
    or other exclusive rights, or proprietary information or where
    there is an absence of competition for technical reasons, the
    goods or services can be supplied only by a particular supplier
    and no reasonable alternative or substitute exists, and for
    additional deliveries by the original supplier that are intended
    either as replacement parts or continuing services for existing
    supplies, services or installations, or as the extension of
    existing supplies, services or installations, where a change of
    supplier would compel the entity to procure equipment or
    services not meeting requirements of interchangeability with
    already existing equipment or services, including software to
    the extent that the initial procurement of the software was
    covered by this Chapter, respectively.
    
    Articles XV 1(b) and XV 1(d) of WTO-AGP are applicable on the
    basis of limited tendering due to when, for works of art or for
    reasons connected with protection of exclusive rights, such as
    patents or copyrights, or in the absence of competition for
    technical reasons, the products or services can be supplied only
    by a particular supplier and no reasonable alternative or
    substitute exists, and for additional deliveries by the original
    supplier which are intended either as parts replacement for
    existing supplies, or installations, or as the extension of
    existing supplies, services, or installations where a change of
    supplier would compel the entity to procure equipment or
    services not meeting requirements of interchangeability with
    already existing equipment or services, respectively.
    10.	Ownership of Intellectual Property 
    Ownership of any Foreground Intellectual Property arising out of
    the proposed contract will vest in the Contractor.  
    11.	Period of the proposed contract or delivery date
    The proposed contract is from contract award until March 31,
    2014, with one option period of one year.
    12.	Cost estimate of the proposed contract 
    The estimated value of the contract is from $300,000.00 to
    $500,000.00 plus all applicable taxes for Fiscal Year 2013-2014
    and an estimated additional $50,000.00 to $100,000.00 plus all
    applicable taxes in Fiscal Year 2014-2015.
    13.	Name and address of the pre-identified supplier
    SAP Canada Inc.
    4120 Younge Street, Suite 600
    Toronto ON M2P 2B8
    14.	Suppliers' right to submit a statement of capabilities
    Suppliers who consider themselves fully qualified and available
    to provide the goods, services or construction services
    described in the ACAN may submit a statement of capabilities in
    writing to the contact person identified in this notice on or
    before the closing date of this notice.  The statement of
    capabilities must clearly demonstrate how the supplier meets the
    advertised requirements.
    15.	Closing date for a submission of a statement of capabilities
    The closing date and time for accepting statements of
    capabilities is: Monday, September 9, 2013 at 2:00PM.
    16.	Inquiries and submission of statements of capabilities
    All inquiries and statement of capabilities are to be directed
    to:
    Maxime Thauvette
    ESRP 
    PWGSC - Supply Specialist
    140 Promenade du Portage
    PDP - Phase IV
    Gatineau QC K1A 0J9
    maxime.thauvette@pwgsc-tpsgc.gc.ca 
    819-953-2207
    
    ANNEX A
    REQUIREMENTS DEFINITION
    SAP ActiveEmbedded SERVICES
    
    1.	BACKGROUND
    The Enterprise Resource Planning-Systems, Applications, and
    Products in Data Processing (ERP-SAP) Project is one of a suite
    of major projects within the overall scope of the Enabling
    Services Renewal Program (ESRP). HRSDC'S ESRP will modernize
    enabling services, capitalizing on new tools to support common
    processes that will simplify and automate processes; one
    action/process will replace multiple actions/processes to
    achieve optimum workflow. The ESRP and the ERP-SAP project will
    utilize the successful Service Canada service model as a
    structural guide. Built on modern technology and processes, the
    end-state goal is the click-call-consult target service model
    which will deliver integrated solutions for human resources
    (capital) management; finance/materiel management; asset
    management; investment management; data integrity; personnel
    security; procurement functions; and information technology (IT)
    leveraging the capabilities of new Enterprise Resource Planning
    (ERP) systems. 
    
    Replacing the current legacy CMS with the GC-endorsed SAP
    solution supports the pathfinder role adopted by HRSDC of
    utilizing the most effective and efficient COTS ERP systems,
    linked through interoperability, at the same time leveraging
    common GC financial and materiel management business processes
    to support client service and the integrity of external
    reporting requirements. 
    
    SAP will be the core ERP software being utilized by HRSDC
    ERP-SAP for finance and material management.  There is a
    requirement is for additional software support services to be
    provided uniquely by experts who have the training, knowledge
    and understanding of the SAP source codes and functionality
    required to provide this level of support. Under the current
    standard GOC support agreement (SAP Enterprise Support); HRSDC
    ERP-SAP may lack the support necessary to resolve problems which
    may arise with the HRSDC ERP-SAP financial system of record,
    provided by SAP. It is imperative that the HRSDC ERP-SAP
    financial system be delivered on April 2014 and operating at
    full capacity at all times. Issues could lead to missed
    deadlines, reduced production system health, reduced response
    time, lack of user access. Down time will lead to loss of
    functionality, which results in loss of funds.
    
    HRSDC has a requirement for SAP ActiveEmbedded enhanced SAP
    support services for the implementation of the SAP solution as
    part of the ERP-SAP project next Stages i.e. Realization, Final
    Preparation, Go-Live Support, and Run. 
    
    
    
    2.	REQUIREMENT
    Human Resources and Skills Development Canada (HRSDC) has a
    requirement for SAP ActiveEmbedded enhanced SAP support services
    for the delivery of the SAP implementation project.
    
    The requirement for SAP ActiveEmbedded services is to assist
    HRSDC as the lead system integrator in designing, developing,
    implementing, configuring, and maintaining the SAP Software
    components that comprise the HRSDC SAP Architecture in the SAP
    landscape. (Please refer to Appendix A to this document) 
    
    These activities will include tasks and deliverables as detailed
    below and will be subject to deadlines and constraints as per a
    detailed project plan and pending internal project approvals.
    
    3.	DELIVERABLES
    SAP ActiveEmbedded services will include:
    (a)	SAP Enhanced Support service desk integration with SAP
    Solution Manager for Ticket creation, escalation and reporting:
    
    ·	The vendor's incident management will integrate with the
    ERP-SAP project's Solution Manager Component. Supporting
    resources must be able to draw on a knowlegde base of problem
    resolutions that has been built on intraction with other SAP
    customers.
    ·	The support will provide vendor certified source code as fixes
    to application defects.
    ·	The support will provide 24/7 incident availability and
    escalation capability.
    ·	The support will be documented in a centralized controlled web
    location and knowledge management tool to aid in future
    troubleshooting.
    
    (b)	Onsite SAP Issue/Quality Manager: 
    
    ·	The Issue/Quality Manager must understand the HRSDC Solution,
    Security, business processes and landscape to be able to address
    top issues proactively; 
    ·	Central point of contact from SAP support at HRSDC and
    interfaces into the SAP Back office; Coordinates integration and
    testing with HRSDC ERP;
    ·	Ensures access to the right On-Demand resources;
    ·	Escalation path to ensure fast issue resolution; Coordinates
    On-Demand resources during service delivery;
    ·	Manages top issues to ensure resolution and if necessary
    appropriate escalation paths;
    ·	Monitors and reports engagement to HRSDC and the vendor's
    management.
    
    (c)	Onsite Engineering Architect:
    
    ·	The Engineering Architect (EA) is embedded within HRSDC and is
    responsible for the planning, strategy, direction, and reporting
    in collaboration with the HRSDC leadership team.
    ·	The EA actively supports the SAP Issue/Quality Manager in the
    execution of the plan. 
    
    (d)	On-Demand Resources:
    On-Demand Resources must be avalible onsite and remotely to
    resolve issues. 
    
    (e)	Technical checks and detailed reports:
    
    Assess the built solution in QA with a focus on consistency,
    performance and stability across systems, interfaces
    integration, data volume and business process management. 
    
    (f)	Business Process Performance Optimization and Report:
    
    Analyzes the core business processes and give technical and
    application advice how to optimize them to get most out of the
    SAP solution and documented in a Report. 
    
    (g)	SAP Business Process Operations - Business Process
    Monitoring Strategy and Approach
    
    Setup and deployment of a Business Process Monitoring concept
    through setup, development, configuration, test and cutover to
    production with all documentation captured in a strategy and
    approach document to be stored in SAP Solution Manager.
    
    (h)	Integrating SAP interfaces using SAP Process Orchestration
    toolset
    
    The SAP ActiveEmbedded vendor will provide expertise in SAP
    Process Orchestration in support of the ERP-SAP Project internal
    and external interfaces.
    
    (i)	Volume Test Management Report:
    
    ·	Validate the results of volume testing for the implementation
    projects. 
    ·	Determine whether the hardware resources are sufficient and
    the system configuration is suitable for a go-live.
    
    (j)	Business Process Integration & Automation:
    
    The SAP ActiveEmbedded vendor will supply on-site training in
    the strategy and tools for creating a comprehensive BPM strategy
    leveraging SAP Solution Manager.
    
    (k)	Application Operations System Monitoring
    
    ·	Mass setup and configuration of System, DBMS and Host
    Monitoring for up managed systems with related DBMS and Hosts
    which are covered by SAP standard templates
    ·	Knowledge transfer regarding configuration, trouble shooting
    and usage of System Monitoring Application, Alert Inbox,
    Interactive and Management Reporting.
    
    (l)	Application Operations -Root Cause Analysis
    
    This service assists with the knowledge transfer, setup, and
    review of Root Cause Analysis as described below:
    ·	Mass setup and configuration of E2E Root Cause Analysis,
    Configuration Validation, Exception Management or Guided
    Procedures for up to 15 managed systems covered by SAP standard
    functionality
    ·	Knowledge transfer regarding configuration, trouble shooting
    and usage of E2E Root Cause Analysis, Configuration Validation,
    Exception Management applications or Guided Procedure Framework.
    
    (m)	Data Volume Management
    
    ·	Setup and monitor a data volume management strategy definying
    how to manage and reduce future data growth and reduce existing
    DB size. 
    ·	Provide setup, implement, and review of a data volume
    management strategy that will support data avoidance, data
    summarization, data deletion & data archiving.
    (n)	SAP Solution Manager system configuration
    
    SAP ActiveEmbedded vendor must, as required, provide direct
    assistance with the basic configuration and usage of the SAP
    Solution Manager. Provide skilled resources to work with key
    members of your staff for configuring ERP-SAP Project SAP
    Solution Manager system.
    
    (o)	Go-Live Support:
    
    Dedicated technical experts will provide support for critical
    areas of the solution during Go-Live. This team of resources
    will be lead by the Issue/Quality Manager and will work with the
    project team to triage critical technical Go-Live issues.
    
    (p)	Technical Performance Optimization:
    
    Focusing on eliminating overall system performance problems such
    as bottlenecks on CPU, memory, database or storage subsystem or
    the RPO tackles bottlenecks having a large impact on system
    performance.
    
    
    APPENDIX A TO ANNEX A
    
    The ERP-SAP Project includes the following components:
    System	OS	Base version	SP level
    SAP Adaptive Computing Controller (ACC)	AIX	NW 7.31	5
    SAP Business Warehouse (BW) 	AIX	NW 7.31	5
    SAP Business Warehouse Portal (BW Java)	AIX	NW 7.31	5
    SAP ERP Central Component (ECC) 6.0	AIX	NW 7.31	5
    SAP Governance, Risk, and Compliance (GRC)	AIX	NW 7.31	5
    SAP Identity Management (IdM)	AIX	NW 7.31	5
    SAP NetWeaver Development Infrastructure (NWDI)	AIX	NW 7.31	5
    SAP Process Orchestration (PO)	AIX	NW 7.31	5
    SAP Portal 	AIX	NW 7.31	5
    SAP Solution Manager 	AIX	7.1	7
    SAP Central Process Scheduling by Redwood (SAP CPS)	AIX	NW 7.31	5
    SAP Archive Server by OpenText 	AIX	10.5	
    SAP Syclo	Windows	??	
    SAP uPerform 	Windows	4.5	
    SAP Quality Center by HP (HPQC)	Windows	11.0	
    SAP Invoice Capture Center (ICC) by OpenText	Windows	7.0	
    SAP BusinessObjects (BOBJ) Reporting 	Windows	4.0	
    SAP BusinessObjects Data Integrator (BODI)	Windows	4.0	
    SAP Search and Classification (TREX) 	Windows	7.1	
    
    
    ATTACHMENT A
    ASSESSMENT CRITERIA
    
    1.	Assessment Criteria for Statement of Capabilities submitted
    for the SAP ActiveEmbedded Services requirement.
    
    (a)	Essential Requirements
    
    Essential (E) Requirements for SAP ActiveEmbedded Services
     
    E#	Essential Requirements
    E-1	The bidder's proposed support must demonstrate a minimum of
    10 years providing SAP Support where the company has provided
    certified SAP source code fixes and enhancements.
    E-2	The bidder's must demonstrate the ability to provide 24/7
    365 days a year support for all SAP software components as per
    Annex A - Appendix A.
    E-3	The bidder's proposed support must integrate seamlessly with
    SAP Solution Manager for Ticket creation, escalation and
    reporting. 
    E-4	The bidder's proposed support should include a SAP certified
    resource with experience on SAP solutions in a new
    implementation using the latest version (ECC6.0 and SAP Solution
    Manager 7.1) working as an onsite SAP Issue and Quality Manager.
    E-5	The bidder's proposed support should include a SAP certified
    resource with experience on SAP solutions in a new
    implementation using the latest version (ECC6.0 and SAP Solution
    Manager 7.1) working as an onsite SAP Engineering Architect.
    E-6	The bidder's proposed support should include experience
    performing SAP Technical checks and detailed reports on the
    system and database consistency, performance and stability
    against SAP best practices.
    E-7	The bidder's proposed support should demonstrate experience
    in analyzing SAP business processes and SAP ESS and MSS
    processes and submitting advice to the client on optimization.
    E-8	The bidder's proposed support should include projects
    demonstrating experience in integrating SAP interfaces using SAP
    Process Orchestration toolset. 
    E-9	The bidder's proposed support should provide a centralized
    web accessible knowledge base for all SAP software components
    listed in Annex A - Appendix A.
    E-10	The bidder's proposed support should include the capability
    for providing dedicated SAP certified technical resources who
    have participated on other SAP go-lives for a similar sized or
    greater (1000-2000 concurrent users or 25,000 named users)
    client as HRSDC.
    E-11	The bidder's proposed support should demonstrate experience
    in eliminating overall performance problems such as bottlenecks
    on IBM AIX and Wintel CPU, IBM AIX and Wintel memory and Oracle
    and SQL databases using SAN storage subsystems.
    E-12	The bidders proposed support should include capability for
    direct assistance on configuration of SAP Solution Manager and
    attached software list in Annex A - Appendix A.
    
    
    
    
    
    Delivery Date: Above-mentioned
    
    You are hereby notified that the government intends to negotiate
    with one firm only as identified above. Should you have any
    questions concerning this requirement, contact the contracting
    officer identified above.
    
    An Advance Contract Award Notice (ACAN) allows departments and
    agencies to post a notice, for no less than fifteen (15)
    calendar days, indicating to the supplier community that it
    intends to award a good, service or construction contract to a
    pre-identified contractor. If no other supplier submits, on or
    before the closing date, a Statement of Capabilities that meets
    the requirements set out in the ACAN, the contracting authority
    may then proceed with the award.  However, should a Statement of
    Capabilities be found to meet the requirements set out in the
    ACAN, then the contracting authority will proceed to a full
    tendering process.
    
    Suppliers who consider themselves fully qualified and available
    to provide the services/goods described herein, may submit a
    statement of capabilities in writing to the contact person
    identified in this Notice on or before the closing date of this
    Notice. The statement of capabilities must clearly demonstrate
    how the supplier meets the advertised requirements.
    
    The PWGSC file number, the contracting officer's name and the
    closing date of the ACAN must appear on the outside of the
    envelope in block letters or, in the case of a facsimile
    transmission, on the covering page.
    
    The Crown retains the right to negotiate with suppliers on any
    procurement.
    
    Documents may be submitted in either official language of Canada.

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • World Trade Organization Agreement on Government Procurement (WTO GPA)
    • Canada-Panama Free Trade Agreement
    • Agreement on Internal Trade (AIT)
    • Canada-Colombia Free Trade Agreement
    • Canada-Peru Free Trade Agreement (CPFTA)
    • North American Free Trade Agreement (NAFTA)

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    Contact information

    Contracting organization

    Organization
    Public Works and Government Services Canada
    Address
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Canada
    Contracting authority
    Ward, Kristen
    Phone
    (819) 953-2205 ( )
    Fax
    (819) 934-8626
    Address
    Canadian Building
    219 Laurier Ave. West, 13th Floor
    Room 13077
    Ottawa, Ontario, K1A 0S5

    Buying organization(s)

    Organization
    Employment and Social Development Canada
    Address
    142 Prom. du Portage
    Gatineau, Quebec, J8X 2K3
    Canada
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    Summary information

    Notice type
    Advance Contract Award Notice
    Language(s)
    English, French
    Region(s) of delivery
    National Capital Region (NCR)
    Commodity - GSIN
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