SAP ActiveEmbedded Support Services

Trade Agreement: WTO-AGP/NAFTA/AIT/Canada FTAs with
Peru/Colombia/Panama
Tendering Procedures: All interested suppliers may submit a bid
Attachment: None
Non-Competitive Procurement Strategy: Exclusive Rights
Comprehensive Land Claim Agreement: No
Vendor Name and Address: 
SAP Canada Inc.
4120 Yonge Street, Suite 600
Toronto Ontario
Canada
M2P2B8
Nature of Requirements: 











Advance Contract Award Notice  (ACAN)
 FOR 
HRSDC ERP-SAP IMPLEMENTATION PROJECT  SAP ActiveEmbedded
SERVICES 





ACAN G9931-130010/A for SAP ActiveEmbedded Services
1.	Advance Contract Award Notice (ACAN)
An ACAN is a public notice indicating to the supplier community
that a department or agency intends to award a contract for
goods, services or construction to a pre-identified supplier,
thereby allowing other suppliers to signal their interest in
bidding, by submitting a statement of capabilities. If no
supplier submits a statement of capabilities that meets the
requirements set out in the ACAN, on or before the closing date
stated in the ACAN, the contracting officer may then proceed
with the award to the pre-identified supplier.
2.	Requirements Definition 
Human Resources and Skills Development Canada (HRSDC) has a
requirement for SAP ActiveEmbedded services for the delivery of
the SAP implementation project.
This requirement for SAP ActiveEmbedded services is to assist
HRSDC as the lead system integrator in designing, developing,
implementing, configuring, and maintaining the SAP Software
components that comprise the HRSDC SAP Architecture in the SAP
landscape.
These activities will include tasks and deliverables as detailed
in Annex A - Requirements Definition and will be subject to
deadlines and constraints as per a detailed project plan and
pending internal project approvals.
The SAP ActiveEmbedded will consist of an embedded support team
consisting of a SAP Engineering Architect and a SAP Technical
Quality Manager, one remote coordinator and SAP engineering
support services, which will include SAP Safeguarding, Solution
Management Optimization, Empowering, Solution Architect and
Rapid Prototyping services.  These services will offer an
enhanced engagement to optimize the current HRSDC SAP software
installations.  These services will be required for the four
HRSDC SAP installations listed here:
·	20655527
·	20655528
·	20655529
·	20655530
The contractor will require access to the software codes to
perform the work.
3.	Criteria for assessment of the Statement of Capabilities
(Minimum Essential Requirements)
Any interested supplier must demonstrate by way of a Statement
of Capabilities that it meets the requirements found in
Attachment A - Assessment Criteria.
4.	Applicability of the trade agreements to the procurement
This procurement is subject to the following trade agreements:
·	Agreement on Internal trade (AIT)
·	World Trade Organization - Agreement on Government Procurement
(WTO-AGP)
·	North American Free Trade Agreement (NAFTA)
5.	Set-aside under the Procurement Strategy for Aboriginal
Business
There is no provision for an Aboriginal Set-Aside for this
procurement.
6.	Comprehensive Land Claims Agreement(s) 
This procurement is not subject to a Comprehensive Land Claims
Agreement.
7.	Justification for the Pre-Identified Supplier
SAP Canada has been identified as the supplier of the SAP Active
Embedded services due to required access to the source code and
to the existing SAP installations at HRSDC. 
SAP is the core ERP software being utilized by HRSDC ERP. This
requirement is for additional software support services to be
provided uniquely by SAP personnel and experts who have the
training, knowledge and understanding of the SAP source codes
and functionality required to provide this level of support.
The ActiveEmbedded Service can only be provided by SAP due to
the following:
·	SAP is the developer of the solution and is the sole
organization having access to the software source code.  It is
the only organization having the engineering know-how and
experience required to resolve the SAP technical integration
issues.  
·	SAP is the only organization having the technical expertise
and toolset to provide remote technical diagnostics and
corrections.  SAP Active Global Support is the only organization
within the SAP ecosystem supporting all SAP installations from
all over the world.
·	The ERP-SAP project is on a very tight schedule and only SAP
can resolve the technical integration issues within the
prescribed timeframe.
·	SAP Canada has been actively involved in all the GOC SAP
implementations and is the only organization who can proactively
act on ERP-SAP technical integration risks and issues.
·	Since HRSDC is the Systems Integrator, it must the software
developer as technical partner for the implementation of this
comprehensive SAP solution. 
·	As part of its licensing agreement, HRSDC has procured the
"standard" Enterprise Support.  SAP is the only organization who
can seamlessly complement Enterprise Support through the SAP
ActiveEmbedded services.
8.	Government Contracts Regulations Exception(s) 
Section 6 (d) of the Government Contract Regulations is being
invoked in this procurement as only one person is capable of
performing the contract.
9.	Exclusions and/or Limited Tendering Reasons
Articles 506.12(a) and 506.12(b) of AIT are applicable on the
basis of limited tendering due to compatibility with existing
products, to recognize exclusive rights, such as exclusive
licenses, copyright and patent rights, or to maintain
specialized products that must be maintained by the manufacturer
or its representative, and where there is an absence of
competition for technical reasons and the goods or services can
be supplied only by a particular supplier and no alternative or
substitute exists, respectively.  

Articles 1016.2(b) and 1016.2(d) of NAFTA are applicable on the
basis of limited tendering due to where, for works of art, or
for reasons connected with the protection of patents, copyrights
or other exclusive rights, or proprietary information or where
there is an absence of competition for technical reasons, the
goods or services can be supplied only by a particular supplier
and no reasonable alternative or substitute exists, and for
additional deliveries by the original supplier that are intended
either as replacement parts or continuing services for existing
supplies, services or installations, or as the extension of
existing supplies, services or installations, where a change of
supplier would compel the entity to procure equipment or
services not meeting requirements of interchangeability with
already existing equipment or services, including software to
the extent that the initial procurement of the software was
covered by this Chapter, respectively.

Articles XV 1(b) and XV 1(d) of WTO-AGP are applicable on the
basis of limited tendering due to when, for works of art or for
reasons connected with protection of exclusive rights, such as
patents or copyrights, or in the absence of competition for
technical reasons, the products or services can be supplied only
by a particular supplier and no reasonable alternative or
substitute exists, and for additional deliveries by the original
supplier which are intended either as parts replacement for
existing supplies, or installations, or as the extension of
existing supplies, services, or installations where a change of
supplier would compel the entity to procure equipment or
services not meeting requirements of interchangeability with
already existing equipment or services, respectively.
10.	Ownership of Intellectual Property 
Ownership of any Foreground Intellectual Property arising out of
the proposed contract will vest in the Contractor.  
11.	Period of the proposed contract or delivery date
The proposed contract is from contract award until March 31,
2014, with one option period of one year.
12.	Cost estimate of the proposed contract 
The estimated value of the contract is from $300,000.00 to
$500,000.00 plus all applicable taxes for Fiscal Year 2013-2014
and an estimated additional $50,000.00 to $100,000.00 plus all
applicable taxes in Fiscal Year 2014-2015.
13.	Name and address of the pre-identified supplier
SAP Canada Inc.
4120 Younge Street, Suite 600
Toronto ON M2P 2B8
14.	Suppliers' right to submit a statement of capabilities
Suppliers who consider themselves fully qualified and available
to provide the goods, services or construction services
described in the ACAN may submit a statement of capabilities in
writing to the contact person identified in this notice on or
before the closing date of this notice.  The statement of
capabilities must clearly demonstrate how the supplier meets the
advertised requirements.
15.	Closing date for a submission of a statement of capabilities
The closing date and time for accepting statements of
capabilities is: Monday, September 9, 2013 at 2:00PM.
16.	Inquiries and submission of statements of capabilities
All inquiries and statement of capabilities are to be directed
to:
Maxime Thauvette
ESRP 
PWGSC - Supply Specialist
140 Promenade du Portage
PDP - Phase IV
Gatineau QC K1A 0J9
maxime.thauvette@pwgsc-tpsgc.gc.ca 
819-953-2207

ANNEX A
REQUIREMENTS DEFINITION
SAP ActiveEmbedded SERVICES

1.	BACKGROUND
The Enterprise Resource Planning-Systems, Applications, and
Products in Data Processing (ERP-SAP) Project is one of a suite
of major projects within the overall scope of the Enabling
Services Renewal Program (ESRP). HRSDC'S ESRP will modernize
enabling services, capitalizing on new tools to support common
processes that will simplify and automate processes; one
action/process will replace multiple actions/processes to
achieve optimum workflow. The ESRP and the ERP-SAP project will
utilize the successful Service Canada service model as a
structural guide. Built on modern technology and processes, the
end-state goal is the click-call-consult target service model
which will deliver integrated solutions for human resources
(capital) management; finance/materiel management; asset
management; investment management; data integrity; personnel
security; procurement functions; and information technology (IT)
leveraging the capabilities of new Enterprise Resource Planning
(ERP) systems. 

Replacing the current legacy CMS with the GC-endorsed SAP
solution supports the pathfinder role adopted by HRSDC of
utilizing the most effective and efficient COTS ERP systems,
linked through interoperability, at the same time leveraging
common GC financial and materiel management business processes
to support client service and the integrity of external
reporting requirements. 

SAP will be the core ERP software being utilized by HRSDC
ERP-SAP for finance and material management.  There is a
requirement is for additional software support services to be
provided uniquely by experts who have the training, knowledge
and understanding of the SAP source codes and functionality
required to provide this level of support. Under the current
standard GOC support agreement (SAP Enterprise Support); HRSDC
ERP-SAP may lack the support necessary to resolve problems which
may arise with the HRSDC ERP-SAP financial system of record,
provided by SAP. It is imperative that the HRSDC ERP-SAP
financial system be delivered on April 2014 and operating at
full capacity at all times. Issues could lead to missed
deadlines, reduced production system health, reduced response
time, lack of user access. Down time will lead to loss of
functionality, which results in loss of funds.

HRSDC has a requirement for SAP ActiveEmbedded enhanced SAP
support services for the implementation of the SAP solution as
part of the ERP-SAP project next Stages i.e. Realization, Final
Preparation, Go-Live Support, and Run. 



2.	REQUIREMENT
Human Resources and Skills Development Canada (HRSDC) has a
requirement for SAP ActiveEmbedded enhanced SAP support services
for the delivery of the SAP implementation project.

The requirement for SAP ActiveEmbedded services is to assist
HRSDC as the lead system integrator in designing, developing,
implementing, configuring, and maintaining the SAP Software
components that comprise the HRSDC SAP Architecture in the SAP
landscape. (Please refer to Appendix A to this document) 

These activities will include tasks and deliverables as detailed
below and will be subject to deadlines and constraints as per a
detailed project plan and pending internal project approvals.

3.	DELIVERABLES
SAP ActiveEmbedded services will include:
(a)	SAP Enhanced Support service desk integration with SAP
Solution Manager for Ticket creation, escalation and reporting:

·	The vendor's incident management will integrate with the
ERP-SAP project's Solution Manager Component. Supporting
resources must be able to draw on a knowlegde base of problem
resolutions that has been built on intraction with other SAP
customers.
·	The support will provide vendor certified source code as fixes
to application defects.
·	The support will provide 24/7 incident availability and
escalation capability.
·	The support will be documented in a centralized controlled web
location and knowledge management tool to aid in future
troubleshooting.

(b)	Onsite SAP Issue/Quality Manager: 

·	The Issue/Quality Manager must understand the HRSDC Solution,
Security, business processes and landscape to be able to address
top issues proactively; 
·	Central point of contact from SAP support at HRSDC and
interfaces into the SAP Back office; Coordinates integration and
testing with HRSDC ERP;
·	Ensures access to the right On-Demand resources;
·	Escalation path to ensure fast issue resolution; Coordinates
On-Demand resources during service delivery;
·	Manages top issues to ensure resolution and if necessary
appropriate escalation paths;
·	Monitors and reports engagement to HRSDC and the vendor's
management.

(c)	Onsite Engineering Architect:

·	The Engineering Architect (EA) is embedded within HRSDC and is
responsible for the planning, strategy, direction, and reporting
in collaboration with the HRSDC leadership team.
·	The EA actively supports the SAP Issue/Quality Manager in the
execution of the plan. 

(d)	On-Demand Resources:
On-Demand Resources must be avalible onsite and remotely to
resolve issues. 

(e)	Technical checks and detailed reports:

Assess the built solution in QA with a focus on consistency,
performance and stability across systems, interfaces
integration, data volume and business process management. 

(f)	Business Process Performance Optimization and Report:

Analyzes the core business processes and give technical and
application advice how to optimize them to get most out of the
SAP solution and documented in a Report. 

(g)	SAP Business Process Operations - Business Process
Monitoring Strategy and Approach

Setup and deployment of a Business Process Monitoring concept
through setup, development, configuration, test and cutover to
production with all documentation captured in a strategy and
approach document to be stored in SAP Solution Manager.

(h)	Integrating SAP interfaces using SAP Process Orchestration
toolset

The SAP ActiveEmbedded vendor will provide expertise in SAP
Process Orchestration in support of the ERP-SAP Project internal
and external interfaces.

(i)	Volume Test Management Report:

·	Validate the results of volume testing for the implementation
projects. 
·	Determine whether the hardware resources are sufficient and
the system configuration is suitable for a go-live.

(j)	Business Process Integration & Automation:

The SAP ActiveEmbedded vendor will supply on-site training in
the strategy and tools for creating a comprehensive BPM strategy
leveraging SAP Solution Manager.

(k)	Application Operations System Monitoring

·	Mass setup and configuration of System, DBMS and Host
Monitoring for up managed systems with related DBMS and Hosts
which are covered by SAP standard templates
·	Knowledge transfer regarding configuration, trouble shooting
and usage of System Monitoring Application, Alert Inbox,
Interactive and Management Reporting.

(l)	Application Operations -Root Cause Analysis

This service assists with the knowledge transfer, setup, and
review of Root Cause Analysis as described below:
·	Mass setup and configuration of E2E Root Cause Analysis,
Configuration Validation, Exception Management or Guided
Procedures for up to 15 managed systems covered by SAP standard
functionality
·	Knowledge transfer regarding configuration, trouble shooting
and usage of E2E Root Cause Analysis, Configuration Validation,
Exception Management applications or Guided Procedure Framework.

(m)	Data Volume Management

·	Setup and monitor a data volume management strategy definying
how to manage and reduce future data growth and reduce existing
DB size. 
·	Provide setup, implement, and review of a data volume
management strategy that will support data avoidance, data
summarization, data deletion & data archiving.
(n)	SAP Solution Manager system configuration

SAP ActiveEmbedded vendor must, as required, provide direct
assistance with the basic configuration and usage of the SAP
Solution Manager. Provide skilled resources to work with key
members of your staff for configuring ERP-SAP Project SAP
Solution Manager system.

(o)	Go-Live Support:

Dedicated technical experts will provide support for critical
areas of the solution during Go-Live. This team of resources
will be lead by the Issue/Quality Manager and will work with the
project team to triage critical technical Go-Live issues.

(p)	Technical Performance Optimization:

Focusing on eliminating overall system performance problems such
as bottlenecks on CPU, memory, database or storage subsystem or
the RPO tackles bottlenecks having a large impact on system
performance.


APPENDIX A TO ANNEX A

The ERP-SAP Project includes the following components:
System	OS	Base version	SP level
SAP Adaptive Computing Controller (ACC)	AIX	NW 7.31	5
SAP Business Warehouse (BW) 	AIX	NW 7.31	5
SAP Business Warehouse Portal (BW Java)	AIX	NW 7.31	5
SAP ERP Central Component (ECC) 6.0	AIX	NW 7.31	5
SAP Governance, Risk, and Compliance (GRC)	AIX	NW 7.31	5
SAP Identity Management (IdM)	AIX	NW 7.31	5
SAP NetWeaver Development Infrastructure (NWDI)	AIX	NW 7.31	5
SAP Process Orchestration (PO)	AIX	NW 7.31	5
SAP Portal 	AIX	NW 7.31	5
SAP Solution Manager 	AIX	7.1	7
SAP Central Process Scheduling by Redwood (SAP CPS)	AIX	NW 7.31	5
SAP Archive Server by OpenText 	AIX	10.5	
SAP Syclo	Windows	??	
SAP uPerform 	Windows	4.5	
SAP Quality Center by HP (HPQC)	Windows	11.0	
SAP Invoice Capture Center (ICC) by OpenText	Windows	7.0	
SAP BusinessObjects (BOBJ) Reporting 	Windows	4.0	
SAP BusinessObjects Data Integrator (BODI)	Windows	4.0	
SAP Search and Classification (TREX) 	Windows	7.1	


ATTACHMENT A
ASSESSMENT CRITERIA

1.	Assessment Criteria for Statement of Capabilities submitted
for the SAP ActiveEmbedded Services requirement.

(a)	Essential Requirements

Essential (E) Requirements for SAP ActiveEmbedded Services
 
E#	Essential Requirements
E-1	The bidder's proposed support must demonstrate a minimum of
10 years providing SAP Support where the company has provided
certified SAP source code fixes and enhancements.
E-2	The bidder's must demonstrate the ability to provide 24/7
365 days a year support for all SAP software components as per
Annex A - Appendix A.
E-3	The bidder's proposed support must integrate seamlessly with
SAP Solution Manager for Ticket creation, escalation and
reporting. 
E-4	The bidder's proposed support should include a SAP certified
resource with experience on SAP solutions in a new
implementation using the latest version (ECC6.0 and SAP Solution
Manager 7.1) working as an onsite SAP Issue and Quality Manager.
E-5	The bidder's proposed support should include a SAP certified
resource with experience on SAP solutions in a new
implementation using the latest version (ECC6.0 and SAP Solution
Manager 7.1) working as an onsite SAP Engineering Architect.
E-6	The bidder's proposed support should include experience
performing SAP Technical checks and detailed reports on the
system and database consistency, performance and stability
against SAP best practices.
E-7	The bidder's proposed support should demonstrate experience
in analyzing SAP business processes and SAP ESS and MSS
processes and submitting advice to the client on optimization.
E-8	The bidder's proposed support should include projects
demonstrating experience in integrating SAP interfaces using SAP
Process Orchestration toolset. 
E-9	The bidder's proposed support should provide a centralized
web accessible knowledge base for all SAP software components
listed in Annex A - Appendix A.
E-10	The bidder's proposed support should include the capability
for providing dedicated SAP certified technical resources who
have participated on other SAP go-lives for a similar sized or
greater (1000-2000 concurrent users or 25,000 named users)
client as HRSDC.
E-11	The bidder's proposed support should demonstrate experience
in eliminating overall performance problems such as bottlenecks
on IBM AIX and Wintel CPU, IBM AIX and Wintel memory and Oracle
and SQL databases using SAN storage subsystems.
E-12	The bidders proposed support should include capability for
direct assistance on configuration of SAP Solution Manager and
attached software list in Annex A - Appendix A.





Delivery Date: Above-mentioned

You are hereby notified that the government intends to negotiate
with one firm only as identified above. Should you have any
questions concerning this requirement, contact the contracting
officer identified above.

An Advance Contract Award Notice (ACAN) allows departments and
agencies to post a notice, for no less than fifteen (15)
calendar days, indicating to the supplier community that it
intends to award a good, service or construction contract to a
pre-identified contractor. If no other supplier submits, on or
before the closing date, a Statement of Capabilities that meets
the requirements set out in the ACAN, the contracting authority
may then proceed with the award.  However, should a Statement of
Capabilities be found to meet the requirements set out in the
ACAN, then the contracting authority will proceed to a full
tendering process.

Suppliers who consider themselves fully qualified and available
to provide the services/goods described herein, may submit a
statement of capabilities in writing to the contact person
identified in this Notice on or before the closing date of this
Notice. The statement of capabilities must clearly demonstrate
how the supplier meets the advertised requirements.

The PWGSC file number, the contracting officer's name and the
closing date of the ACAN must appear on the outside of the
envelope in block letters or, in the case of a facsimile
transmission, on the covering page.

The Crown retains the right to negotiate with suppliers on any
procurement.

Documents may be submitted in either official language of Canada.