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Advanced Customer Care ACAN

Solicitation number WS4690721526

Publication date

Closing date and time 2024/08/07 14:00 EDT

Last amendment date

Status Status Expired

Description
Public Services and Procurement Canada (PSPC) must provide customer support as part of the Phoenix production operations and requires the services of Technical Account Manager (TAM) II resources to provide Advanced Customer Services (ACS) to assist with the Phoenix production support, on an as and when requested basis.

Contract duration

The estimated contract period will be 12 month(s), with a proposed start date of 2024/09/01.

Trade agreements

  • Canadian Free Trade Agreement (CFTA)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Honduras Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canada-Panama Free Trade Agreement
  • Canada-Peru Free Trade Agreement (CPFTA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

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Contact information

Contracting organization

Organization
Department of Public Works and Government Services (PSPC)
Address
11 Laurier St, Phase III, Place du Portage
Gatineau, Quebec, K1A 0S5
Canada
Contracting authority
Taronno, Tyler (SPAC/PSPC)
Email
tyler.taronno@tpsgc-pwgsc.gc.ca

Buying organization(s)

Organization
Department of Public Works and Government Services (PSPC)
Address
11 Laurier St, Phase III, Place du Portage
Gatineau, Quebec, K1A 0S5
Canada
Bidding details

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Eligibility and terms and conditions

Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

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Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

Summary information

Notice type
Advance Contract Award Notice
Language(s)
French, English
Region(s) of delivery
National Capital Region (NCR)
Contract duration
12 month(s)
Procurement method
Advance Contract Award Notice
Selection criteria
Not applicable
Commodity - UNSPSC
Click the links below to see a list of notices associated with the UNSPSC.

Support for small and medium businesses

If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

 

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