SAP Ariba system maintenance

SAP Ariba will be unavailable for scheduled maintenance at the times listed below. We apologize for any inconvenience.

  • Saturday, November 23 from 7:00 pm until 11:00 pm (EST) 

HELP DESK SPECIALIST

Solicitation number INFC-2023-24-PS4570

Publication date

Closing date and time 2023/10/30 14:00 EDT

Last amendment date

Status Status Expired

Description

Infrastructure Canada (INFC) IT Services, Corporate Services requires Help Desk Specialists to work with INFC personnel to assist in deploying computers and cellular devices, to respond to clients’ requests for Information Technology (IT) assistance, to roll out hardware and software upgrades, and to address other related activities in the Department.

Infrastructure Canada (INFC) is requesting proposals for Help Desk Specialist Services as detailed in this RFP. The proposal must set out the means by which the technical, performance, time and other goals and objectives will be met, with regard to all stated requirements. INFC will consider entering into a contract with the supplier that submits the most suitable proposal as determined by the evaluation factors set out in this RFP. One (1) contract will be awarded as a result of the evaluation of the responses to this RFP. Neither the qualifying proposal that scores the highest points nor the one that contains the lowest cost will necessarily be accepted. INFC reserves the right to accept any proposal as submitted without prior negotiations.

Contract duration

The estimated contract period will be 24 month(s), with a proposed start date of 2023/11/14.

Trade agreements

  • North American Free Trade Agreement (NAFTA)
  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Peru Free Trade Agreement (CPFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Panama Free Trade Agreement
  • Canada-Honduras Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canadian Free Trade Agreement (CFTA)
  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
  • Canada-Ukraine Free Trade Agreement (CUFTA)

Reason for limited tendering

A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

  • None

Partner with another business

The functionality to add your company name to the list of interested businesses is temporarily unavailable.

This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

Businesses interested in partnering for this tender opportunity:
Note: Information may not be available in both English and French. This is because the Official Languages Act does not apply.

Contact information

Contracting organization

Organization
Infrastructure Canada
Address

1100-180 RUE KENT

OTTAWA, ONTARIO, K1P 0B6
Canada
Contracting authority
Alexander Caro
Phone
343576-3527
Email
procurement-approvisionnement@infc.gc.ca
Bidding details

Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

Tender documents
Document title Amendment no. Language Unique downloads Date added
PS4570 - AMD 003 - RFP - Help Desk Amendment.pdf 001
English
 23
PS4570- DP Modification 003 - Spécialiste, Service de dépannage.pdf 001
French
 0
PS4570 - AMD 004 Q & A 16 added - RFP - Help Desk Specialist.pdf 001
English
 19
PS4570 - Modification 004 Q et R 16 incluse - DP - Spécialiste, Service de dépannage.pdf 001
French
 2
PS4570 - AMD 004 - RFP - Help Desk Amendment.pdf 001
English
 7
PS4570 - Modification 004 - DP - Spécialiste, Service de dépannage.pdf 001
French
 0
PS4570 - AMD 005 Qs & As 17 to 18 added - RFP - Help Desk Specialist.pdf 001
English
 9
PS4570 - Modification 005 Qs et Rs 17 à 18 incluses - DP - Spécialiste, Service de dépannage.pdf 001
French
 2
PS4570 - AMD 003 Q & A 15 added - RFP - Help Desk Specialist.pdf 001
English
 15
PS4570 - Modification 003 Q et R 15 incluse - DP - Spécialiste, Service de dépannage.pdf 001
French
 0
PS4570 - AMD 002 Qs & As 13 to 14 added - RFP - Help Desk Specialist.pdf 001
English
 26
PS4570 - Modification 002 Qs et Rs 13 à 14 incluses - DP - Spécialiste, Service de dépannage.pdf 001
French
 1
PS4570 - AMD 001 Qs & As 8 to 12 added - RFP - Help Desk Specialist.pdf 001
English
 20
PS4570 - Modification 001 Qs et Rs 8 à 12 incluses - DP - Spécialiste, Service de dépannage.pdf 001
French
 1
PS4570 - AMD 002 - RFP - Help Desk Amendment.pdf 001
English
 33
PS4570 - Modification 002 - DP - Spécialiste, Service de dépannage.pdf 001
French
 0
PS4570 - Qs & As 1 to 7 - RFP - Help Desk Specialist.pdf 001
English
 22
PS4570 - Qs et Rs 1 to 7 - DP - Spécialiste, Service de dépannage_1.pdf 001
French
 1
PS4570 - RFP AMD 001 - Help Desk Specialist - adding additional firms to the list of pre-qualified suppliers_0.pdf 001
English
 52
PS4570- DP Modification001 - Spécialiste, Service de dépannage - Les fournisseurs invités ont été modifiés_0.pdf 001
French
 3
PS4570 - RFP - Help Desk Specialist.pdf 001
English
 150
PS4570- DP - Spécialiste, Service de dépannage.pdf 001
French
 3

Access the Getting started page for details on how to bid, and more.

Eligibility and terms and conditions

Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

Summary information

Notice type
RFP against Supply Arrangement
Language(s)
English, French
Region(s) of delivery
National Capital Region (NCR)
Region of opportunity
National Capital Region (NCR)
Contract duration
24 month(s)
Procurement method
Competitive – Selective Tendering
Selection criteria
Highest Combined Rating of Technical Merit and Price
Commodity - UNSPSC
Click the links below to see a list of notices associated with the UNSPSC.

Support for small and medium businesses

If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

 

Date modified: