Request for Information for Information Technology Service Management (ITSM) Tool

Solicitation number R24278

Publication date

Closing date and time 2018/03/21 14:00 EDT

Last amendment date


    Description

    SSC is responsible for the management of most IT infrastructure for government departments and agencies and, therefore, requires the framework and tools to conduct effective service management of this IT infrastructure. SSC has a requirement for immediate deployment of a mature, outsourced ITSM tool that satisfies SSC’s technical and business requirements without customization.

    The main objectives of this Request for Information (RFI) are as
    follows:

    1. Provide industry with an early opportunity to assess and comment on the requirement in order to maximize best value to Canada if a request for proposal (RFP) is posted;
    2. Determine the capability of suppliers to provide services described in this RFI;
    3. Solicit feedback and recommendations on any issues that would impact a supplier's ability to fulfill the requirement; and
    4. Solicit industry knowledge and expertise with regard to best practices that would increase the likelihood of a successful outcome for this project and/or similar projects.

    This is not a bid solicitation. This RFI will not result in the award of any contract. Therefore, potential suppliers of any goods or services described in this RFI should not reserve stock or facilities, nor allocate resources, as a result of any information contained in this RFI. Nor will this RFI result in the creation of any source list. Therefore, whether or not any potential supplier responds to this RFI will not preclude that supplier from participating in any future procurement.

    Also, the procurement of any of the goods or services described in this RFI will not necessarily follow this RFI. This RFI is simply intended to solicit feedback from industry with respect to its contents.

    Nothing in this RFI shall be construed as a commitment from Canada to issue an RFP for this project. Canada may use any non-proprietary information obtained as part of this review or while preparing a future official RFP. Canada shall not be bound by anything stated in this document.

    Canada reserves the right to change at any time any or all parts of the requirement, as it deems necessary. Canada also reserves the right to revise its procurement approach, as it considers appropriate, either based on information submitted in response to this RFI or for any other reason it deems appropriate.

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • No trade agreements are applicable to this solicitation process

    Partner with another business

    The functionality to add your company name to the list of interested businesses is temporarily unavailable.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    Organization
    Shared Services Canada
    Address
    90 Metcalfe Street
    Ottawa, Ontario, K0A 0C3
    Canada
    Contracting authority
    Tong, Celina
    Phone
    613-219-2887
    Email
    ssc.pvrdcprojects-arfprojetscd.spc@canada.ca
    Address
    180 Kent St., 13th Floor
    Ottawa, ON, K1G 4A8
    CA

    Buying organization(s)

    Organization
    Shared Services Canada
    Address
    90 Metcalfe Street
    Ottawa, Ontario, K0A 0C3
    Canada
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added
    003
    French
    4
    003
    English
    49
    002
    French
    3
    002
    English
    41
    French
    4
    French
    8
    001
    French
    5
    French
    5
    English
    39
    English
    38
    English
    39
    001
    English
    65
    000
    French
    14
    French
    3
    French
    3
    French
    21
    English
    53
    English
    111
    English
    68
    000
    English
    208

    Access the Getting started page for details on how to bid, and more.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

     

    Support

    Contact us directly, or find your answers using resource guides.

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