RFP 320 - Enterprise Service Management Solution and related Proffessional Services
Solicitation number RFP 320
Publication date
Closing date and time 2020/04/24 14:00 EDT
Last amendment date
Description
The Office of the Auditor General of Canada (“OAG”) requires a qualified Contractor to supply an Enterprise Service Management Solution and related Professional Services, as further described in Section 2 (Statement of Work) of this RFP.
The OAG requires a scalable, on premise Commercial off the Shelf (COTS), Enterprise Service Management (ESM) solution, which will allow the OAG to replace their current C2 ITSM solution. The solution should have features and functionalities to automate workflows for service, asset, and request management with reporting capabilities, a knowledge base, service catalogue, dashboards and a self-service portal with the ability to submit requests. The Contractor shall deliver the solution and provide any services related to implementation, configuration, enhancement, maintenance and support of the proposed solution.
Contract duration
Refer to the description above for full details.
Trade agreements
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World Trade Organization Agreement on Government Procurement (WTO GPA)
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Canada-Panama Free Trade Agreement
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Canada-Korea Free Trade Agreement (CKFTA)
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Canada-Honduras Free Trade Agreement
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Canadian Free Trade Agreement (CFTA)
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Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
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Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
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Canada-Chile Free Trade Agreement (CCFTA)
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Canada-Colombia Free Trade Agreement
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Canada-Peru Free Trade Agreement (CPFTA)
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North American Free Trade Agreement (NAFTA)
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Contact information
Contracting organization
- Organization
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Auditor General of Canada, Office of the
- Address
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240 Sparks StreetOttawa, Ontario, K1A0G6Canada
- Contracting authority
- Dule, Irena
- Phone
- 613-952-0213
- Email
- irena.dule@oag-bvg.gc.ca
Buying organization(s)
- Organization
-
Auditor General of Canada, Office of the
- Address
-
240 Sparks StreetOttawa, Ontario, K1A0G6Canada
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
| Document title | Amendment no. | Language | Unique downloads | Date added |
|---|---|---|---|---|
| amendment_3-_rfp320.pdf | 003 |
English
|
17 | |
| modification_3_dp_320.pdf | 003 |
French
|
8 | |
| amendment_2_-_rfp320.pdf | 002 |
English
|
18 | |
| modification_2_dp_320.pdf | 002 |
French
|
5 | |
| amendment_1_-_rfp_320.pdf | 001 |
English
|
26 | |
| modification_1_dp_320.pdf | 001 |
French
|
7 | |
| rfp_320_-_enterprise_service_management_solution_and_related_proffessional_services.pdf | 000 |
English
|
244 | |
| dp_320_-_solution_de_gestion_des_services_dentreprise_et_services_professionnels_connexes.pdf | 000 |
French
|
34 |
Access the Getting started page for details on how to bid, and more.
Related notices
Contracts awarded (1) This tender notice has 1 related award notices. Click to collapse
This is a list of other contracts that were awarded related to solicitation number RFP 320. Click the link under “More details” to view the contract details.
Company name
|
Contract number
|
Amendment date
|
Award date
|
More details |
|---|---|---|---|---|
| TOPDESK CANADA INC. | 1 | Not available | 2020/10/21 | Viewthe details of contract 1 for TOPDESK CANADA INC. |
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