Card Acceptance Services

Solicitation number EN891-121555/B

Publication date

Closing date and time 2014/01/31 14:00 EST

Last amendment date


    Description
    Trade Agreement: NONE
    Tendering Procedures: All interested suppliers may submit a bid
    Attachment: None
    Competitive Procurement Strategy: Best Overall  Proposal
    Comprehensive Land Claim Agreement: No
    Nature of Requirements: 
    Solicitation no.: EN891-121555/B
    
    
    
    REQUEST FOR PROPOSALS (RFP)
    
    CARD ACCEPTANCE SERVICES 
    (Electronic Draft Capture Service)
    
    
    SERVICE REQUIREMENTS
    
    The Department of Public Works and Government Services Canada
    (PWGSC) requires services for all federal departments across
    Canada including the acceptance, processing and settlement of
    Visa, MasterCard, Interac and Interac Online transactions and
    the acceptance of AMEX cards payable to the Receiver General for
    Canada.
    
    These services will be required for a period of five (5) years
    commencing from date of Contract with an irrevocable option on
    the part of Canada to extend the period of any resulting
    Contract by up to two (2) additional one (1) year periods and
    one (1) additional one (1) year transition period.
    
    There is a security requirement associated with this
    requirement. For additional information, consult Part 3, Bid
    Preparation Instructions, Part 4, Evaluation Procedures and
    Basis of Selection, Part 6, Security and Privacy Requirements,
    Financial and Other Requirements, Part 7, Resulting Contract
    Clauses, Annex C, Security and Privacy and Annex D, Security
    Requirements Checklist and its associated attachments.
    
    Bidders should consult the document "Security Requirements for
    PWGSC Bid Solicitations - Instructions for Bidders"
    (http://www.tpsgc-pwgsc.gc.ca/app-acq/lc-pl/lc-pl-eng.html) on
    the Departmental Standard Procurement Documents Web site.
    
    Bidders are hereby informed that the amount of time to obtain
    required security clearance levels may be lengthy and is
    contingent upon the specific clearance levels required. Bidders
    are solely responsible for obtaining such clearances.
    
    Bidders who currently do not meet the facility security
    clearance requirements and (or) personnel security clearance are
    advised to initiate the security clearance process immediately
    by requesting sponsorship from the Contracting Authority. 
    
    The following is an overview of the services required:
    
    accept, process and settle Visa, MasterCard, (and other brands
    if requested) and Debit Card (Interac, Interac Online, and other
    brands if requested) transactions payable to the Receiver
    General for Canada, including sales, authorizations, and refunds;
    accept and process AMEX transactions payable to the Receiver
    General for Canada, including sales, authorizations, and refunds;
    ensure ease of transition from the previous and to any
    subsequent card acceptance service provider with no break in
    service. The phase-in will be within eighteen (18) months from
    the date of Contract issuance, unless otherwise agreed by Canada
    and the phase-out will not exceed twelve (12) months;
    for the implementation phase, have a project management approach
    by providing within one week of contract award a team leader
    and, within three (3) weeks of Contract award, a project plan
    including a comprehensive work breakdown structure, a project
    schedule, level of required effort and resources, project risk
    tracking and weekly progress reports identifying any issues
    together with corrective actions;
    provide ongoing account management including the maintenance of
    an issue log and monthly review sessions with the project
    authority throughout the term of the Contract;
    provide services to departmental offices including point-of-sale
    (POS) workstations and/or POS software rental, installation
    advice, on-site networking, inspection and installation, and
    help desk support;
    open an Account at an LVTS-participating Financial Institution
    and, each banking day, post a total of all net payments per
    merchant per card type;
    provide daily departmental office, departmental headquarters and
    Receiver General for Canada access to transaction reporting as
    well as daily electronic bank statement reporting to the RG;
    meet specified service levels including planned outages,
    availability, help desk response, hardware/software setups or
    replacement;
    have a formal contingency and disaster recovery plan;
    provide services, as required, in both official languages of
    Canada; 
    optionally provide innovative approaches to technologies and
    services throughout the Contract term to improve customer
    service and/or decrease costs to Canada;
    upon the Receiver General's request, interface with and settle
    to another account used by the Receiver General (rather than
    post the funds to the Account);
    provide online card acceptance services  solution (the Receiver
    General Buy Button (RGBB) Solution); 
    provide "industry standard" levels of data and processing
    security and integrity of debit and credit card processing,
    including complying with security and privacy requirements as
    may be specified from time-to-time by the financial services
    industry and by the card associations. This includes, but is not
    limited to Payment Card Industry (PCI) Data Security Standards
    (DSS). 
    provide system security procedures and measures in accordance
    with security requirements.
    
    
    BIDDERS CONFERENCE (OPTIONAL)
    
    Upon request and depending on potential bidders' interest, a
    bidders' conference may be held in Gatineau, Quebec, Canada. Any
    bidders' conference request must be submitted in writing to the
    Contracting Authority as soon as possible and no later than ten
    (10) calendar days after the issuance of the solicitation.
    Bidders' conference request received after that time may not be
    considered.
    
    
    ENQUIRIES REGARDING THIS RFP REQUIREMENT ARE TO BE SUBMITTED TO
    THE FOLLOWING PWGSC CONTRACTING OFFICER:
    
    Ingrid Harrington
    Contracting Authority
    Public Works and Government Services Canada
    Acquisitions Branch
    Professional Services Procurement Directorate
    Place du Portage, Phase III, 10C1, 11 Laurier Street
    Gatineau, Québec, K1A 0S5
    Telephone: 819-956-3201
    Facsimile: 819-956-2675
    E-mail address: ingrid.harrington@tpsgc-pwgsc.gc.ca
    Delivery Date: Above-mentioned
    
    The Crown retains the right to negotiate with suppliers on any
    procurement.
    
    Documents may be submitted in either official language of Canada.

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • No trade agreements are applicable to this solicitation process

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    Contact information

    Contracting organization

    Organization
    Public Works and Government Services Canada
    Address
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Canada
    Contracting authority
    Ingrid Harrington
    Phone
    (819) 956-3201 ( )
    Fax
    (819) 956-2675
    Address
    11 Laurier St. / 11, rue Laurier
    10C1, Place du Portage
    Gatineau, Québec, K1A 0S5

    Buying organization(s)

    Organization
    Public Works and Government Services Canada
    Address
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Canada
    Bidding details

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    Summary information

    Notice type
    Request for Proposal
    Language(s)
    English, French
    Region(s) of delivery
    Alberta
    ,
    British Columbia
    ,
    Manitoba
    ,
    New Brunswick
    ,
    Newfoundland and Labrador
    ,
    Nova Scotia
    ,
    Northwest Territories
    ,
    Nunavut Territory
    ,
    Ontario (except NCR)
    ,
    Prince Edward Island
    ,
    Quebec (except NCR)
    ,
    Saskatchewan
    ,
    Yukon
    ,
    National Capital Region (NCR)
    Commodity - GSIN
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