Temporary Foreign Worker Program’s Telephone Interpretation Services
Solicitation number 100024511
Publication date
Closing date and time 2023/11/06 14:00 EST
Last amendment date
Description
Amendment 002 is raised to answer question.
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Amendment 001 is raised to answer question.
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The Temporary Foreign Worker Program (TFWP) of Employment and Social Development Canada (ESDC) requires the services of a third-party expert (Contractor) to provide support in telephone interpretation services. The primary objective of the project is to ensure that clients who do not speak one of Canada’s official languages have access to the same level of service as those that do. The successful bidder will be capable of interpreting English or French to multiple different languages and vice-versa. The Contractor will provide interpretation services to support inspectors conducting employer compliance inspections and assist call centre agents with the intake of tips/allegations via the TFWP Tip line (1-866-602-9448).
The successful bidder will be capable of interpreting English or French to multiple different languages and vice-versa. At a minimum, the following interpretations would be required:
English to: French, Spanish, Mandarin, Punjabi, Cantonese, Vietnamese, Hungarian, Polish, Korean, Russian, Arabic, Farsi, Tamil, Hindi, Portuguese, Japanese, Italian, Greek, Tagalog, Thai. (Total: 20)
French to: English, Spanish, Mandarin, Punjabi, Cantonese, Vietnamese, Hungarian, Polish, Korean, Russian, Arabic, Farsi, Tamil, Hindi, Portuguese, Japanese, Italian, Greek, Tagalog, Thai. (Total: 20)
Contract duration
The estimated contract period will be 12 month(s).
Trade agreements
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Canadian Free Trade Agreement (CFTA)
Reason for limited tendering
A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:
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None
Businesses interested in partnering for this tender opportunity:
Note: Information may not be available in both English and French. This is because the Official Languages Act does not apply.
Contact information
Contracting organization
- Organization
-
Employment and Social Development Canada
- Address
-
140 Prom. du Protage
Gatineau, Quebec, K1A 0M3Canada
- Contracting authority
- Jie Bai
- Phone
- (819) 999-9999
- Email
- nc-solicitations-gd@hrsdc-rhdcc.gc.ca
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
Document title | Amendment no. | Language | Unique downloads | Date added |
---|---|---|---|---|
RFP 100024511 Amendment 1 - Q&A 1-3.pdf | 001 |
English
and
French
|
6 | |
RFP 100024511 Amendment 2 - Q&A 1-4.pdf | 001 |
English
and
French
|
7 | |
RFP 100024511 Q&A 1.pdf | This document was removed on 2023/11/01. | |||
RFP - 100024511.pdf | 001 |
English
|
44 | |
DDP-100024511.pdf | 001 |
French
|
10 |
Access the Getting started page for details on how to bid, and more.