Servicing Security Systems Installed at Fisheries and Oceans Canada Buildings in Ottawa

Solicitation #: FP802-140036 Closing Date: July 22, 2014 Time: 11:00am

This requirement is for the department of Fisheries and Oceans Canada.

Title:
SERVICING SECURITY SYSTEMS INSTALLED AT FISHERIES AND OCEANS
CANADA BUILDINGS IN OTTAWA

Introduction:
Fisheries and Oceans Canada (DFO) has several security systems presently in place at 200 Kent St.,
222 Queen St. and 200 Elgin St. Throughout these buildings, DFO has installed card access readers
including related door hardware to protect various operational and security zones. These security
systems include but are not limited to; card access system, video surveillance system, intrusion
alarms.

The NCR Security, Safety and Emergency Services (SSES) has a requirement for specific
maintenance services on existing Access Control Systems located at 200 Kent St., 200 Elgin St., and
222 Queen St. (Ottawa). This requirement for services will be on an as and when requested basis for
inspection and maintenance services, off site monitoring and replacement or repair services for the
software and hardware of the departments Electronic Card Access
System, Closed Circuit Camera System, Motion Detection Alarm System and consisting of
peripheral devices listed in Annex A. The hardware is supported by Keyscan Software. The
DFO is anticipating an update or replacement of the system within the next five year which may
impact this contract.

Objectives of the Requirement:
The main objective is to obtain a multiyear maintenance service agreement for DFO’s integrated
security systems in the NCR from a service provider who can respond to service request in a timely
manner at the lowest cost in the interest of the department and Canadian taxpayers.
Inspection and Maintenance

The contractor shall:

1)Within one week after commencement of contract, submit in writing a detailed
schedule for the preventative maintenance of the system for the duration of the
contract based on the department's preventative maintenance requirements described
in Annex B.

2) Verify that all equipment and software are operational and maintained as per
manufacturer's specifications and department's requirement by:
i) Cleaning, inspecting and verifying the operation of all access control
system, to include the Uninterrupted Power Supply (UPS), repairing or
changing batteries when warranted;
ii) Maintain the computer system and supporting software in operational order
iii) Advising the Project Manager whenever the Keyscan operation system
including peripheral devices requires upgrades and upon the Project
Manager's approval, providing and installing required upgrades.
iv) Any upgrades of the software system will require the contractor to provide
training to DFO operational personnel on the changes.

3) Maintain and update the Security System Information Register with any changes,
additions, deletions, inspections to the access control system on an on-going basis, to
include the Electronic Card Access System, Closed Circuit Camera System and
Monitoring Control System and peripheral devices;

4) Provide 24/7 dispatching services for minor repairs within 4 hours of the reported
problem

5) Provide 24/7 dispatching services by qualified technician for any failure of access
control system within 3 hours of the report problem

6) Provide 24/7 dispatching services by qualified technician for any major failure of
access control system within 2 hours of the report problem

7) Provide written reports detailing the work done after every reported service
problem

8) Maintain and monitor the service ability of the closed-circuit television (CCTV)
systems at all three locations, 200 Kent St., 222 Queen St. and 200 Elgin St.

9) Maintain a suitable store of replacement parts for the equipment list in Annex A.
Off-Site Monitoring Services
The Contractor shall provide off-site monitoring services on existing and new motion
detected alarms at all three locations, 200 Elgin, 222 Queen and 200 Kent Street and provide
status reports upon request.
Special Operations - "As and when requested work"

The Contractor must:
1) Provide and replace all necessary parts and labour required to maintain the proper
functionality of the access control system, All parts and components must be new; no
reconditioned/rebuilt parts will be accepted.

2) Install strikes to current installation and to fit in existing or newly installed door
cut-outs

3) Install purchased equipment as requested,

4) Prior to installing new equipment, provide quotes for parts and labour to the
Project Manager for approval, the contractor will be responsible for all warranty
repairs and replacement for equipment purchased through them,

5) Contractor is to provide all reports to the Project Manager in the format prescribed
by the Project Manager

Enquiries regarding this RFP requirement are to be submitted in writing to the following:
Jianna-Lee Zomer
Contracting Officer,
Department of Fisheries and Oceans
Station 9W071, 200 Kent Street
Ottawa, Ontario,
K1A 0E6
Tel: (613) 993-1550
Fax: (613) 991-1297
Email: jianna-lee.zomer@dfo-mpo.gc.ca